Service USA Expands Operations at Cuba City Wisconsin Center Due to Strong Demand for Warranty Support Services

Expands to new facility and names new center director.

2010-12-22

LEAWOOD, KS, December 22, 2010 (Press-News.org) Service USA, one of the nation's leading providers of field consumer and business electronics warranty services, today announced that it has expanded its operations in Cuba City due to the strong demand for the company's international warranty support services.

"We are expanding our Cuba City operations due to the phenomenal demand for our services," said Will McCusker, President and Chief Executive Officer of Service USA. "We are creating more customer contact jobs right here in the United States to support our worldwide operations."

Since the opening just a few months ago, the center has expanded to a new facility located at 312 Main Street.

The company also named Bernard J. McCusker as the new Center Director and General Manager. Bernard McCusker brings to his new role extensive experience in team building and staff retention. He is also specialized in resource allocation and optimization.

Bernard McCusker last worked at World Wide Tech Services where his team delivered service directly to OEM clients. He also has served as a Quality Manager for Philips Electronics in Monroe, Wis.

"Bernard brings key experience creating solutions for consumer electronics customers to his new role," Will McCusker said. "He is a perfect fit for our Cuba City center where we provide dispatch and customer support services to businesses, including key firms in the consumer electronics industry."

The Cuba City center can support a number of high-technology customer contact roles including computer technical support help desk; Internet service provider support; chat service support; dispatching; remote diagnostics support and even multi-language customer service assistance.

For more information about the newly expanded Service USA Cuba City center, please check out www.cubacitycenter.com.

Service USA Inc. (SUSA) is a provider of outsourced CRM, customer contact programs and call center services, including inbound and outbound voice, email and live agent chat services. Service USA Inc. also provides national and international service solutions for resellers, dealers, retailers, third party administrators, insurance companies, brokers, service providers, Internet service providers and field service program managers for businesses that support a high number of service events within their organization.

Website: http://www.goserviceusa.com

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