DALLAS, TX, October 04, 2010 (Press-News.org) TeamSupport.com (http://www.TeamSupport.com) - the resourceful developer of SaaS-based customer service and help desk tools - today announced a successful deployment of the company's Enterprise Edition by Hippo Charging, Inc., a fast growing provider of merchant payment solutions and point-of-sale systems headquartered in Pasadena, CA.
"We were searching for a Customer Service portal that would work with our Highrise CRM application," said founder and president Andres Jimenez. "We receive lots of incoming user support calls, but would have to refer back to our files; it was time consuming and quite inefficient." TeamSupport staff helped assimilate the CRM database to ensure a smooth transition. "It's allowed us to automate the ticketing process and provide more timely and effective responses ... customers really appreciate the quick answers and online access to our support system. We've eliminated paper issue tracking folders and feel a lot better about going green."
"It's always gratifying to help a fellow entrepreneur leverage technology to enhance customer satisfaction and grow their business," said Robert C. Johnson, president of TeamSupport parent Muroc Systems. "Hippo Charging's model is one of the many vertical markets and client-facing applications we're uncovering for TeamSupport every day."
Used by customer support and corporate help desks worldwide, TeamSupport is easily configured and customized; the application is offered in several reasonably priced, upgradeable versions. TeamSupport is scalable from a simple help-desk application to a 100+ seat enterprise-wide customer support and product defect tracking system.
About TeamSupport
TeamSupport.com is a wholly-owned subsidiary of Dallas, TX-based Muroc Systems, Inc. (www.MurocSystems.com), a holding company focused on developing productivity enhancing software products delivered via the Software-as-a-Service (SaaS) model.
About Hippo Charging
Hippo Charging, Inc. (www.HippoCharging.com) is a Pasadena, CA based payment solutions provider focused on helping merchants establish point-of-sale systems and accept credit cards, gift cards, and checks. The company focuses on educating their clients regarding various payment processing methods and provides reporting tools to help them make better business financial decisions.
TeamSupport.com Makes Issue Tracking "Green" for Hippo Charging, Inc.
TeamSupport.com (http://www.TeamSupport.com) - the resourceful developer of SaaS-based customer service and help desk tools - today announced a successful deployment of the company's Enterprise Edition by Hippo Charging, Inc.
2010-10-04
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[Press-News.org] TeamSupport.com Makes Issue Tracking "Green" for Hippo Charging, Inc.TeamSupport.com (http://www.TeamSupport.com) - the resourceful developer of SaaS-based customer service and help desk tools - today announced a successful deployment of the company's Enterprise Edition by Hippo Charging, Inc.