Discrimination from one's manager really bites

(Press-News.org) Mental health workers are more likely to be depressed or anxious when they experience discrimination from their managers than when it comes from patients, a study has found.

Discrimination from the patients' visitors also causes more distress than discrimination from the patients.

A research team led by Professor Stephen Wood at the University of Leicester's School of Management looked at the effects of prejudice, including sex, racial and age discrimination, from different groups of people on mental health workers.

The study, funded by the Department of Health National Institute for Health Research, draws on the experience of 1,733 mental health workers in the UK, including doctors, nurses, psychiatrists and support staff. The researchers distributed questionnaires to every worker in 100 wards and 36 outpatient teams, measuring four states of mind: anxiety, depression, emotional exhaustion and job satisfaction. It also looked at whether they had experienced discrimination in the past year, alongside more general questions such as how fair they perceived their organisation to be.

They then used advanced statistical analysis to assess whether workers who suffered discrimination at the hands of four different groups of people – patients, visitors, managers and co-workers – were more or less likely than other workers to have negative feelings.

From the four different discrimination sources, discrimination from managers had the largest impact on the anxiety, depression, emotional exhaustion and job dissatisfaction of the mental health worker. In addition, and perhaps surprisingly, discrimination from patients' visitors had a larger impact on depression and emotional exhaustion than discrimination from the patients themselves. Discrimination from one's fellow workers had less effect on any form of distress than that from managers or visitors.

Stephen Wood, Professor of Management at the Leicester School of Management, said: "The finding that managers can distress workers the most can be explained by managers' large power over staff's working lives, including their chances of keeping a job and winning promotion. Moreover, workers feel distressed if they feel the organisation employing them is not treating them fairly - and the behaviour of managers is key to this sense of fairness.

"Aggression from relatives and other visitors is, like aggression from managers, viewed as reflecting badly on the procedures and fairness of the organisation. However, aggression from patients is not readily attributed to failings in the organisation."

The researchers suggest in a paper on the findings that a tightening of policy towards visitors may be desirable, arguing: "The option of permanently excluding them from the premises or involving the police might increase the sense that the organisation is concerned about their staff's welfare and treats them fairly."

Professor Wood's co-authors are Johan Braeken, Professor of Methodology and Statistics at Tilburg University in the Netherlands, and Karen Niven of Manchester Business School.



INFORMATION:

NOTES TO EDITORS

For more information, please contact:

Ather Mirza
Press Office
Division of Corporate Affairs and Planning
University of Leicester
tel: 0116 252 3335
email: pressoffice@le.ac.uk

Discrimination and Well-Being in Organizations: Testing the Differential Power and Organizational Justice Theories of Workplace Aggression, by Stephen Wood, Johan Braeken and Karen Niven, will be published later this year in The Journal of Business Ethics. Available on line. http://www.springerlink.com/content/g5375617822w4265/?MUD=MP

The study was funded by the National Institute for Health Research, Health Services and Services Delivery Research Programme. (project number 08/1604/142 and is part of the national investigation of In-patient staff morale led by Professor Sonia Johnson, University College London.

Department of Health Disclaimer:

The views and opinions expressed therein are those of the authors and do not necessarily reflect those of the National Institute for Health Research, Health Services and Services Delivery Research Programme, NHS or the Department of Health.