Healthcare Talent Crisis Driving Boost in Human Capital Management

Increasing staff shortages are motivating many healthcare providers to look for solutions that better utilize their current staff and attract new talent.

2011-12-19

OREM, UT, December 19, 2011 (Press-News.org) Healthcare providers' ability to deliver care is more contingent upon people than any other variable, according to the KLAS report, "Human Capital Management: Finding the Right Vendor Mix." KLAS found that many providers are feeling tremendous pressure to replace, acquire, or interface human capital management (HCM) solutions to improve the recruitment, training, utilization, and retention of staff.

While most providers already have an HR/Payroll application--the foundation of an HCM system--as well as Time & Attendance (TA) and Staff Scheduling systems (SS), many are boosting their HCM approach by looking to acquire Talent Management applications, which include Talent Acquisition, Learning and Development, Succession Management, Compensation Management, and Performance Management.

Whether they plan to go with one of their existing vendors or bring on a new vendor for these Talent Management applications, providers reported that integration is the key. One Financial Systems Manager of a 200-bed hospital said, "HCM integration is absolutely essential in today's environment. With ACOs on the horizon and cutbacks to our system, we can't manage our human capital if our systems don't speak to one another."

However, KLAS found that no one vendor has gained a strong foothold as an integrated HCM offering; the 170 study respondents named 60 vendors as part of their HCM strategies. With a strong provider focus on Talent Management solutions, established healthcare HR, TA or SS vendors such as API, Kronos, Lawson, McKesson and Oracle are competing with Halogen, HealthcareSource, SuccessFactors, and many others for provider attention. This report found Kronos receiving the highest performance score from their customers in HR/Payroll and HealthcareSource in Talent Management.

Workforce Management, comprised of Time & Attendance and Staff Scheduling solutions, also continues to garner high provider focus along with Talent Management. Workforce Management is particularly attractive as a way to better automate productivity tracking and reporting and help reduce labor costs, increase efficiency and eliminate use of outside staffing agencies. Along with that of API, Kronos and McKesson, the performance of Clairvia, Concerro and OnShift is reviewed in detail. Clairvia claimed the top overall spot in Staff Scheduling while API was first in Time & Attendance.

To learn more about Human Capital Management, the report "Human Capital Management: Finding the Right Vendor Mix" is available to healthcare providers online for a significant discount. It discusses who the prominent vendors are and how they perform, which Talent Management applications are the most deployed and which ones providers are most interested in, what roles integration and hosting play, and other market trends. To purchase the report, healthcare providers and vendors can visit www.KLASresearch.com/reports.

KLAS is a research firm specializing in monitoring and reporting the performance of healthcare vendors. KLAS' mission is to improve HIT delivery, by independently measuring vendor performance for the benefit of our healthcare provider partners, consultants, investors, and vendors. Working together with executives from over 4,500 hospitals and over 2,500 clinics, KLAS delivers timely reports, trends, and statistics, which provide a solid overview of vendor performance in the industry. KLAS measures performance of software, professional services, medical equipment, and infrastructure vendors. For more information, go to www.KLASresearch.com, email marketing@KLASresearch.com, or call 1-800-920-4109 to speak with a KLAS representative. Follow KLAS on Twitter at www.twitter.com/KLASresearch.

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