TeamSupport.com Adds Screen Recording Feature

TeamSupport.com announced the release of a powerful new screen capture capability.

2012-01-25

DALLAS, TX, January 25, 2012 (Press-News.org) TeamSupport.com (http://www.TeamSupport.com) - the popular provider of web-based customer support and help desk software solutions - today announced the release of a powerful new screen capture capability. It gives users the ability to record audio and video of a discrepancy and embed it in tickets submitted to a TeamSupport-enabled customer portal.

Available to users of both TeamSupport's basic and advanced ticket submission portals, the option offers an "Add Screen Recording" button below the description box when filling-out a new support request. Users can add audio, such as a detailed narrative, to their recorded video. The combination of visual and verbal input gives Help Desk staff a compellingly clear understanding of any issue. For details, please visit: http://help.teamsupport.com/integration/screen-recording

"This feature will help customers relay more useful information with greater ease," said company CEO Robert C. Johnson. "Support teams can more rapidly resolve issues when they're able to fully visualize, understand and replicate the variables. It's one more tool we're adding to TeamSupport in our ongoing efforts to improve the customer support experience."

Employed by customer support and help desks worldwide, TeamSupport is easily configured and customized; the application is offered in several reasonably priced, upgradeable versions. TeamSupport is scalable from a simple help-desk application to a 100+ seat enterprise-wide customer support and product defect tracking system.

About TeamSupport
TeamSupport.com is a wholly-owned subsidiary of Dallas, TX-based Muroc Systems, Inc. (http://www.MurocSystems.com), a holding company focused on developing productivity enhancing software products delivered via the Software-as-a-Service (SaaS) model.

TeamSupport.com contact: Eric Harrington / Press@teamsupport.com
800-596-2820 ext.806

[Attachments] See images for this press release:

ELSE PRESS RELEASES FROM THIS DATE:

Acid reflux drug does not improve asthma in children

2012-01-25

Asthma and gastroesophageal reflux (GER) are both common illnesses in children. GER in children often occurs without the typical symptoms of heartburn, and physicians frequently prescribe the acid reflux drug lansoprazole to supplement the standard inhaled steroid treatment for children with uncontrolled asthma regardless of GER symptoms. However, a randomized clinic trial conducted by the American Lung Association's Asthma Clinical Group found that the addition of lansoprazole does not improve asthma symptoms or the control of asthma in children and may increase the risk ...

New detection method for UTI-causing bacteria means better treatment and fewer costs

2012-01-25

A new method for identifying bacteria that cause urinary tract infections (UTIs) will lead to much faster, more effective treatment as well as a reduction in costs. The procedure, described in the Journal of Medical Microbiology, could eventually be used for the identification of micro-organisms in other bodily fluids, including blood and spinal fluid. Scientists at the University Hospital Essen in Germany tested urine samples from in-house patients and were able to effectively separate and accurately identify bacteria using a technique called Matrix-Assisted Laser Desorption ...

Learning to 'talk things through in your head' may help people with autism

2012-01-25

Teaching children with autism to 'talk things through in their head' may help them to solve complex day-to-day tasks, which could increase the chances of independent, flexible living later in life, according to new research. The study, led by Durham University, found that the mechanism for using 'inner speech' or 'talking things through in their head' is intact in children with autism but not always used in the same way as typically developing children do. The psychologists found that the use, or lack of, thinking in words is strongly linked to the extent of someone's ...

Turtles' mating habits protect against effects of climate change

2012-01-25

The mating habits of marine turtle may help to protect them against the effects of climate change, according to new research led by the University of Exeter. Published today (25 January 2012) in the journal Proceedings of the Royal Society B, the study shows how the mating patterns of a population of endangered green turtles may be helping them deal with the fact that global warming is leading to a disproportionate number of females being born. The gender of baby turtles is determined by the temperature of the eggs during incubation, with warmer temperatures leading to ...

Eliminating Credit Card Debt When Filing for Bankruptcy in New Jersey

2012-01-25

New Jersey families continue to suffer through the greatest economic downturn since the Great Depression. Many unemployed workers still cannot find work and their debt only "snow-balls" - often to the point where it is impossible to get out from underneath it. For many of these struggling families, the only option they can turn to for assistance during these dire times is bankruptcy. Often individuals consider bankruptcy as a response to mounting credit card debt. Generally, credit card debt is one of the largest unsecured debts held by most people filing for ...

New migraine clinical trial guidelines

2012-01-25

Los Angeles, CA – Experts from the International Headache Society (IHS) have developed new recommendations for conduct of acute and preventive migraine clinical trials. The third edition of Migraine Clinical Trials Guidelines is now available in the IHS journal Cephalalgia, which is published by SAGE. The new guidelines represent an expert consensus summary, and recommend a contemporary, standardized, and evidence-based approach to investigators conducting and reporting randomised, controlled migraine clinical trials. Migraine clinical research has increased exponentially ...

Teen passengers: 'The other distraction' for teen drivers

2012-01-25

– A pair of studies by The Children's Hospital of Philadelphia (CHOP) and State Farm® identify factors that may lead teens to drive with multiple peer passengers and, then, how those passengers may affect their driver's behavior just before a serious crash. The studies were published today in the Journal of Adolescent Health. Experts have long known that peer passengers increase teen driver crash risk. What hasn't been well understood was how they increase crash risk. "These studies help us understand the factors that may predispose teens to drive with multiple friends ...

Supporting primary children's understanding of physics

2012-01-25

New software has significant benefits for primary school children and their understanding of elementary physics, research shows. Studies funded by the Economic and Social Research Council (ESRC) focused on what primary school children know when they begin studying physics, and how much they still have to learn. The studies looked at how much children understand about the movement of objects such as direction and speed. The studies show that the tasks used in schools to assess how children understand the movement of objects seriously underestimate how much they know already. ...

Food fried in olive or sunflower oil is not linked to heart disease

2012-01-25

Eating food fried in olive or sunflower oil is not linked to heart disease or premature death, finds a paper published on bmj.com today. The authors stress, however, that their study took place in Spain, a Mediterranean country where olive or sunflower oil is used for frying and their results would probably not be the same in another country where solid and re-used oils were used for frying. In Western countries, frying is one of the most common methods of cooking. When food is fried it becomes more calorific because the food absorbs the fat of the oils. While ...

'Speed gene' in modern racehorses originated from British mare 300 years ago, scientists say

2012-01-25

Scientists have traced the origin of the 'speed gene' in Thoroughbred racehorses back to a single British mare that lived in the United Kingdom around 300 years ago, according to findings published in the scientific journal Nature Communications. The origin of the 'speed gene' (C type myostatin gene variant) was revealed by analysing DNA from hundreds of horses, including DNA extracted from the skeletal remains of 12 celebrated Thoroughbred stallions born between 1764 and 1930. "Changes in racing since the foundation of the Thoroughbred have shaped the distribution ...

NFCR congratulates Dr. Robert C. Bast, Jr. on receiving the AACR-Daniel D. Von Hoff Award for Outstanding Contributions to Education and Training in Cancer Research

TeamSupport.com Adds Screen Recording Feature

ELSE PRESS RELEASES FROM THIS DATE:

LAST 30 PRESS RELEASES: