Agent Productivity Platform Provider Knowlagent Receives ATA Technovation Award
Knowlagent, a leading agent productivity solution for the world's 10 million call center agents, announced today that the company has received the American Teleservices Association (ATA) Technovation Award for its Knowlagent 8.5 product. Knowlagent was presented with the award at the ATA 2011 Convention & Expo in Phoenix, Ariz.
ATA recognized Knowlagent for its innovative call center technology product in the teleservices industry. Knowlagent 8.5 integrates with any call center system to deploy secondary shrinkage activities, such as coaching, training and social learning, ...