CAI Announces August 2012 Seminars and Development Programs in Raleigh

RALEIGH, NC, August 01, 2012 (Press-News.org) Bruce Clarke, president and CEO of CAI (http://www.capital.org), a human resource management firm that helps organizations maximize employee engagement while minimizing employer liability, announced the company's August 2012 schedule of training and development seminars. All courses will be held at CAI's Raleigh location at 2900 Highwoods Blvd. unless otherwise noted.

-"Team Leader Certification Program" is an interactive two-day certification program in which participants will develop the skills needed to succeed as team leaders and better understand how to apply these skills to specific workplace situations. The program will explain the role and characteristics of an effective team leader and will cover best practices for resolving conflict, providing feedback, and motivating and improving employee productivity. The program will take place on Wednesday, Aug. 1 and Thursday, Aug. 2 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/cHsA4n.

-"Basic FMLA: Purpose, Provisions and Regulations" is a three-hour course that will outline the details of FMLA, including its purpose, provisions, coverage and eligibility. Through group discussions, group exercises and case studies, participants will evaluate leave requests to better understand the different situations that may occur and the proper way to handle them. At the end of the course, participants will be able to identify the purpose and benefits of FMLA, recognize when and to whom it applies, understand key provisions of the law, assist employees in handling leaves appropriately and protect their organizations from liability. The course will take place on Wednesday, Aug. 8 from 1 p.m. to 4 p.m. For more information, visit http://bit.ly/96odRC.

-"HR Business Partner Certification Program" is a two-day program in which participants will learn about the evolving role of human resources and the competencies needed as the expectations of human resources professionals change, as well as strategies for building credibility and respect for human resources. During the program, participants will discover how to position themselves as business partners by building relationships with various stakeholders, developing a key understanding of their organization's business model, presenting business solutions, influencing leadership decisions and taking ownership of business results, all in an effort to be a more successful and effective human resources professional.
The course will take place on Wednesday, Aug. 8 and Thursday, Aug. 9 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/mQi8dI.

-"Essentials of Project Management" is a one-day course that will help participants gain the knowledge and skills needed to successfully develop and execute projects that meet business goals. The course will begin with a discussion of the four main phases of managing a project before covering the details of setting the scope, schedule, goals and resources for projects. At the end of the course, participants will learn how to build a comprehensive project plan that includes information about forward and backward planning, milestones, work breakdown structure, task durations, budget, risk management, and all surrounding communication efforts. Additionally, attendees will discuss the best ways to track project progress, manage resources and close a project. The course will take place on Thursday, Aug. 9 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/9IoTKV.

-"Communication and Conflict Resolution: Mastering the Key Skills for Working Effectively with Others" is a full-day course that will teach attendees how to build productive work relationships by utilizing effective communication skills and working toward collaboration. Attendees will identify their own conflict triggers and identify strategies to help them avoid or manage potential conflict. Additionally, attendees will learn strategies for working with conflicting personalities and how to better manage their responses. The course will take place on Friday, Aug. 10 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/d7hjER.

-"Leveraging Your Emotional Intelligence" is a one-day interactive training workshop that will focus on emotional intelligence, self-awareness and successfully relating to others. Attendees will be provided with the techniques needed to develop their emotional intelligence and the opportunity to identify scenarios in which to apply their emotional intelligence at work. At the end of the workshop, attendees will be able to understand how emotional intelligence is linked to leadership success and team productivity; assess their own levels of emotional intelligence; create a specific, actionable plan that increases their level of emotional intelligence; identify negative consequences of unmanaged emotions; utilize techniques to achieve greater self-awareness, self-control and self-motivation; employ strategies to increase their empathy and social skills; and apply what they learned to foster more productive work relationships. The course will take place on Friday, Aug. 10 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/msEkja.

-"Workplace Laws for Managers and Supervisors" is a three-hour course for all levels of supervisors and managers and will focus on equipping participants with a greater awareness and understanding of their responsibilities relative to the numerous and often confusing laws that govern the workplace. At the end of the course, participants will be able to understand and comply with various workplace laws including those addressing sexual harassment, discrimination, civil rights, disabilities, labor relations and the FMLA; properly document relevant situations; counsel employees; and develop strategies to manage specific compliance situations in the workplace. The course will take place on Tuesday, Aug. 14 from 9 a.m. to noon. For more information, visit http://bit.ly/cny9bE.

-"Interviewing for Success" is a three-hour course for individuals who play a role in hiring new employees for their organizations. The course will teach attendees better interviewing skills to help them make the best hiring decisions for their organizations. At the end of the course, attendees will be able to identify the four steps of a successful selection process, avoid common interviewing errors, understand the importance of asking behavioral interview questions, develop questions for an effective interview, identify appropriate probing questions, and develop strategies for handling difficult candidate responses.
The course will take place on Tuesday, Aug. 14 from 1 p.m. to 4 p.m. For more information, visit http://bit.ly/aAH18N.

-"Compliance in a Post-Healthcare Reform World" is a three-hour course for HR managers, benefits managers and any individuals involved in employee benefit decisions that will teach attendees how to plan for the changes and subsequent impacts of the Patient Protection and Affordable Care Act (PPACA) on their employee benefit plans. Topics of discussion will include: the emerging importance of control groups and the impact they have on workplace responsibilities; new requirements for discrimination concerns; how to meet the new communication requirements; and whether attendees' contribution strategies will need additional changes. The course will be led by Mike Beck, principal health and wellness consultant for Hill, Chesson & Woody. The course will take place on Wednesday, Aug. 15 from 9 a.m. to noon and again from 1 p.m. to 4 p.m. For more information, visit http://bit.ly/NOcS6x.

-"Conducting Effective Performance Appraisals" is a three-hour course that will help attendees improve their ability to evaluate their employees in a thorough, clear and consistent way, leading to increased productivity. At the end of the course, attendees will be able to understand the components of an effective performance appraisal, identify factors to evaluate performance, differentiate performance levels, identify key elements in conducting a performance appraisal discussion, and create an appropriate and effective development plan. The course will take place on Wednesday, Aug. 15 from 1 p.m. to 4 p.m. For more information, visit http://bit.ly/cOTUwW.

-"Managing Problem Performance" is a three-hour interactive course in which attendees will discover strategies and tools to deal with problem performance. Attendees will learn the key steps to follow in a performance management process and the four main causes of performance problems. The course will use real-world examples, interactive exercises and case studies to provide proven strategies for attendees to effectively manage challenging performance issues in the workplace. The course will take place on Wednesday, Aug. 15 from 9 a.m. to noon. For more information, visit http://bit.ly/dAzTvH.

-"Ask the Expert - How Baseline Affects Bottom-Line: Reducing Work Disability" is a complimentary program for CAI members only. Debra C. Lord, president of Job Ready Services, will lead the program providing information and answering questions about the importance of effective baseline measures and how they can help provide employers with the ability to reduce work-related deficits, protect employees from unnecessary risks and identify the best methods to abate risks. The Ask the Expert program is built to be an interactive discussion with a significant amount of time committed to answering questions from the audience. Participants are encouraged to bring questions. The course will take place on Thursday, Aug. 16 from 8:30 a.m. to 10 a.m. For more information, visit http://bit.ly/iR0kpg.

-"Customer Service Excellence Certification Program" is a two-day, highly interactive program that will teach participants how to provide extraordinary customer service to enhance customer loyalty and retention through maximizing customer relationships. At the end of the program, participants will be able to apply customer service excellence as a business differentiator; identify internal and external customers and the five characteristics they most care about; understand the importance of anticipating needs and being prepared to serve customers; demonstrate a positive attitude to customers through tone of voice, verbal language and body language; offer information and options to customers after understanding their needs; set realistic expectations with customers; use a process to handle challenging customer situations; and more. The program will take place on Thursday, Aug. 16 from 9 a.m. to 4 p.m. and Friday, Aug. 17 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/bPWx8O.

-"Newly Appointed Supervisor Certification Program" is a two-day program that will help first-time supervisors and managers establish a strong foundation for success. The program will begin with a self assessment to identify strengths and important areas for growth to ensure a smooth and effective transition. The program will then focus on basic supervisory skill building, and strategies for building trust, communicating effectively, motivating and recognizing employees, delegating, and managing conflict. Additionally, attendees will develop action plans to transfer lessons and skills learned directly back to their individual workplace situations. The program will take place on Thursday, Aug. 23 from 9 a.m. to 4 p.m. through Friday, Aug. 24 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/9TWV1s.

-"PHR/SPHR/GPHR Certification Study Course: What's It All About?" is a free one-hour session that will provide more information for those considering PHR, SPHR or GPHR certification. Attendees will experience a sample of course materials from David Siler, PHR, SPHR, GPHR, and find out if an HR certification is the right path to take. The course will answer questions about preparing for exams, the benefits of certification, eligibility requirements and more. The course will take place on Friday, Aug. 24 from 11 a.m. to noon. For more information, visit http://bit.ly/brW61A.

QUOTES:
"We are excited to announce the schedule for the upcoming August seminars in Raleigh," said Clarke. "Our programs address the needs of today's professionals, supervisors, managers and human resources executives, and provide an in-depth look into relevant workplace topics, trends and common issues with interactive discussions, expert advice and highly-effective training tools to foster individual and professional growth."

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DETAILS:
- All events are open to both CAI members and nonmembers, unless otherwise noted.

ABOUT CAI:
CAI is a trusted resource for HR, compliance and people development. With locations in Raleigh and Greensboro, CAI is a membership-driven organization that helps North Carolina employers maximize employee engagement and minimize employer liability through human resources and management advice, training, news, survey data, public policy advocacy and consulting services. For more information, please call (919) 878-9222 or visit http://www.capital.org.

Anjelica Cummings
MMI Public Relations
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