Staff satisfaction at hospitals may affect the quality of patient care
The satisfaction levels among a hospital's staff are closely linked to the quality of healthcare it provides, say a team of doctors from Imperial College London.
In the first study of its kind, Dr Richard Pinder and colleagues at Imperial found that hospitals in England with lower mortality rates were more likely to have members of staff satisfied with the quality of care they provide.
Despite the researchers' initial assumptions, satisfaction levels among non-clinical staff were found to be as closely tied to a hospital's performance as those of doctors. A stronger ...






