Dallas Lighthouse Doubles Customer Expectations Thanks to NIB Grant
Dallas Lighthouse for the Blind (DLB) today announced that the recent award of a Compensation and Productivity Improvement (CPI) grant from National Industries of the Blind (NIB) to update equipment, upgrade software and obtain training for employees, has resulted in surpassing customer expectations for a contact center by increasing daily call volume productivity by 40 percent.
"Currently, the employees working on this project are exceeding the customer's expectations by placing more than 20,000 calls per month with a success rate of 70 percent," said DLB ...



