Tabcorp Enlists Market Metrix to Ensure a World-Class Entertainment Experience for Their Customers
Market Metrix, LLC, the leading provider of feedback and performance tools for the hospitality industry, announced today that Tabcorp Holdings Limited, one of Australia's premier gambling and entertainment groups, has chosen the company's real-time satisfaction survey system to optimize the customer experience and improve loyalty.
Customer Metrix is enabling Tabcorp to survey customers about their complete experience - including casino, hotel, dining and entertainment options. The results provide managers with tools for immediate service recovery, a system to isolate ...