How does adoption of artificial intelligence affect employees’ job satisfaction?
In research based on 2009–2020 data from 509 publicly listed US firms, lower and higher levels of adoption of artificial intelligence (AI) were associated with reduced job satisfaction, whereas moderate levels were linked to greater job satisfaction. The findings are published in the Journal of Management Studies.
Investigators also found that firms’ exploration orientation—their tendency towards concepts such as risk taking, experimentation, flexibility, and innovation—significantly shaped this relationship. Employees ...