PULLMAN, Wash. – Canceled flights, lost luggage, a product confirmed to be "in stock" that turns out to be on back order after you've driven 20 minutes to get it—most everyone has at some time experienced anger and frustration over similar service failures. These feelings can, in turn, lead customers to take their business elsewhere, leading the firm to lose a valued patron. But when a firm strikes out a second time - for example, by failing to resolve the initial mistake - the insult added to injury can lead customers to seek revenge by aggressively confronting frontline ...

Researchers have discovered a pathway by which the brain controls a molecule critical to forming long-term memories and connected with bipolar disorder and schizophrenia. The discovery was made by a team of scientists led by Alexei Morozov, an assistant professor at the Virginia Tech Carilion Research Institute. The mechanism – a protein called Rap1 – controls L-type calcium channels, which participate in the formation of long-term memories. Previous studies have also linked alterations in these ion channels to certain psychiatric disorders. The discovery of the channels' ...

UNIVERSITY OF CALIFORNIA, BERKELEY'S HAAS SCHOOL OF BUSINESS - A new study by accounting professor Yaniv Konchitchki finds greater transparency in firms' earnings has a positive effect on the bottom line. "Cost of Capital and Earnings Transparency," (published in the Journal of Accounting and Economics, April-May 2013) establishes that the transparency of a firm's accounting earnings is a telling indicator of the company's cost of capital and thus its valuation, according to Konchitchki. The paper is co-authored with Mary E. Barth, Stanford Graduate School of Business, ...

Streaming live on the Co-Creator Radio Network on Tuesday, June 18, at 11am Pacific/2pm Eastern on "Why Shamanism Now? A Practical Path to Authenticity," shaman and founder of the Last Mask Center for Shamanic Healing Christina Pratt notes that indigenous shamans share a quality of connection with the world that allows them to simultaneously sizzle with spiritual power, remain entirely grounded, and express a contagious joy, even in the face of very hard lives. Their approach to the day is qualitatively different from most western-trained practitioners. Shaman ...

Chris Menard, Microsoft Office Master Instructor, spoke to over 230 Administrative Professionals at the IAAP annual meeting in Atlanta in June 2013. Menard is an expert in Excel, Word, PowerPoint, and Outlook. Menard's presentation included: * Windows 8 * New features in Office 2013 * Tips and Tricks in Excel, Word, and PowerPoint * Lync 2010 * Free apps for smartphones Chris Menard is the first Microsoft Office Master Instructor in the world. Menard's clients include Delta Air Lines, the University of Georgia, Gwinnett Medical Center, Coca-Cola, and Georgia ...

A new free mobile game app is making learning Chinese fun and effortless for students interested in the language. "Chinese Fridge" teaches vocabulary in a game environment by rewarding players for correctly pairing Chinese words with their meanings or sounds, including simplified characters, traditional characters and the pinyin phonetic alphabet. "The app aims to outperform basic flashcard-style memorization with a more interactive and multimedia-rich experience, where learning is a byproduct of having fun," said Ken Shen Robinson, creator of ...

Everyone likes to find a little extra money to put in his or her pockets or their bank account. The reason isn't important here, just the fact that this is an activity that all people everywhere have a desire to do this as often as possible. The plan on how to do this is never that clear. This publication is just what every person on the planet should discover, How To Turn Everything Into Gold, or at least into cold hard cash. Philosopher's Stone Magazine is just such an activity publication, designed for the individual or a family team in mind, articles, how-to projects, ...

Starry Night Retreat announced today that they are partnering with Select Fair, of New York, NY to bring the Exposure program to the Select Fair. The Exposure program will be exhibiting the work of emerging and established visual artists during Art Basel Miami Weekend. Held annually in Miami Beach, FL each December, it is the largest art fair in North America. Applications are now open to emerging and established visual artists working in 2-D media as well as film and video. The Exposure program offers an end to end solution for artists looking to get their work out ...

Max Ehrich plays Fen Baldwin by day on the hit soap The Young and the Restless and by night plays himself as part of the hot new boy band, INFINITY. Ehrich is nominated in the category of best young performer on this years Daytime Emmy Awards2013 which air "live" on HLN Sunday June 16th. Hosts for the show include AJ Hammer from Showbiz Tonight, GMA's Sam Champion and beautiful Robin Meade from HLN's Morning Express. The show will air live form the Beverly Hilton Hotel in LA. No matter what happens at the Daytime Emmy's, Max Ehrich is a winner. He joined the ...

Ithys Press announces the first publication of 'Finn's Hotel', an abandoned and lost title written by James Joyce in 1923. Its existence and significance were discovered some decades ago but its publication was thwarted for twenty years. Joyce's literary canon is now complete. 'Finn's Hotel' is a serio-comic collection of ten 'epiclets', as Joyce called them. These ten 'little epics' (including a few discovered only in 2004) represent Joyce's creative output after finishing 'Ulysses' and before beginning 'Finnegans Wake'. 'Finn's Hotel' was originally conceived as a ...

Verified Credentials, Inc., the leader in background screening since 1984, announced today it has received its certification as a Certified Third Party Administrator (TPA) through the Substance Abuse Program Administrators Association (SAPAA), an industry organization focused on standards and professionalism for workplace substance abuse prevention programs. As a certified SAPAA TPA, Verified Credentials has demonstrated their knowledge and expertise by having on staff a Certified Substance Abuse Program Administrator (C-SAPA), which is the highest certification for ...

Wildlife fans from across Wales descended upon Folly Farm as the adventure park and zoo opened its GBP500,000 penguin enclosure. The special area, entitled Penguin Coast, features 24 Peruvian Humboldt penguins and is the only natural saltwater enclosure of its kind in Wales. It was formally opened to the public by Edwina Hart, the Government Minister for Economy, Science and Transport alongside children from Ysgol y Frenni in Crymych as well as Tavern Spite Primary School. Set over two acres, the attraction cost GBP500,000 to build over a course of six months and ...

Online timeshare resale and rental advertiser BuyaTimeshare.com has announced its full support of the campaign led by the Federal Trade Commission (FTC) to shut down companies operating illegally in the timeshare resale industry. The FTC, working with the U.S. Attorney's office and various state agencies around the country, stated last week it has brought 191 cases against companies over the past two years, with over 180 people currently under prosecution for fraudulent timeshare resales and travel club activity. The State of Florida has sued nine resale companies this ...

The Editors' Lounge returns on Friday, June 28th with their last installment of the season before the lounge takes its annual summer hiatus. The event will showcase the latest updates from Adobe and EditShare and will be held at AlphaDogs Post Production 1612 W. Olive Ave. Burbank, CA 91506 beginning at 6:30 pm. RSVP is required to attend. Adobe's Premiere Pro Software Quality Engineer, Peter Garaway will be demonstrating powerful new features that will be available soon with Adobe Premiere Pro Next! The redesigned timeline with intuitive track targeting and dozens ...

Most music careers begin with a fairly basic start, but not the case of rapper/singer and music producer Christopher Forest aka K.Le DaVincci, who has just launched his own website in preparation of his budding music career. The grandson of highly uncovered drummer and singer Earl Forest, one of the legendary "Beale Streeters," an informal group of friends formed in the early 50's who played on each other's recordings and included music stars B.B. King, Bobby Bland, Johnny Ace, Junior Parker, and Rosco Gordon, is working on rebuilding a past due launched music ...

Two avid golfers and entrepreneurs, Clay Hood, PGA Golf Instructor and Jonah Mytro, digital marketing veteran, form the Perfect Pitch Golf Company and launch their first product, the Perfect Pitch Golf Mat. Recognizing challenges that affect a majority of amateur golfers, Hood and Mytro crafted an aid to help correct bad alignment, hit more consistent shots and encourage golfers to play more frequently to better hone their skills. The Perfect Pitch Golf Mat is a portable mat that golfers can use at home, golf range or practice facility. Color coordinated foot and ball ...

SowGrow Public Relations, LLC, a public relations firm located in metro Atlanta, is celebrating its seventh year in business. Founded in 2006 as The Write Way, LLC, SowGrow PR has grown to be one of Atlanta's most exclusive boutique public relations firms for small businesses. SowGrow PR specializes in helping small businesses sow the right seeds with the media to gain coverage in prestigious local and national media outlets. SowGrow PR provides public relations services for clients in multiple industries, including financial services, technology, business services, ...

The importance of getting rid of health hazards from your ceiling. Asbestos. Mold and mildew. Bacteria and chemicals. You would think these contaminants are the most feared hazards when cleaning, repairing or replacing your office ceiling. But they are not. For CEOs, owners, managers, as well as customers and clients, the biggest fear is downtime. And all too often, this fear is realized with the undertaking of these seemingly difficult jobs. When an older ceiling is covered in dirt, grease, mildew, and even smoke, many business owners think the best ...

Most owners take great pride in keeping their entire restaurant clean. As they should, the areas where your patrons eat, drink and mingle naturally top your cleaning priority list. Most time and attention goes into sweeping the floors and vacuuming the carpet; keeping the booths, seats and tables spotless; and making sure the doors, entryway and lobby are inviting. Next, chefs and owners alike appreciate a clean and organized kitchen and serving area. A sterile cooking area gives a better presentation, allows for more efficient processes, and keeps the health inspectors ...

The children chair covers range has been developed to help with the growing demand at children birthday party events and weddings. Designed by Shernette May the childrens chair covers come in a variety of colours, they can also come with matching table cloths and childrens table props. The colorful lycra chair covers can fit up to 3 different sizes of chairs with the hire. Hooray Entertainment cover many childrens events in London it has reported a rise in new business since recently launching their candy floss and popcorn machine hire, speaking to Hooray Entertainment ...

Author Mike Steward celebrates the release of his new book, The Most Powerful Secrets to Sell Everything Everywhere!, which shares secrets to help any person or business sell more easily, more profitably and - well, just more! Marketing expert Steward shares his lessons from years of hands-on experience. He brilliantly explores several detailed selling points that will change the way people think about selling products. The tools he provides will help businesses ensure their sales are successful each and every time. Steward has considerable experience of selling, ...

Is Your Dog Ready For Our Tucson Monsoons? In Tucson, AZ. our monsoons officially begin on June 15 and lasts until September 30. Our weather can bring high winds, dust storms, and downpours resulting in flash floods. All the smells, lightning and thunder that come in the afternoon and evening storms can be disturbing to many of our family dogs. Monsoons are a common fear in our Tucson dogs; our furry friends can sense a storm long before us by the quickly falling barometric pressure. Many dogs may show stress and anxiety before you can even hear the storm. As you ...

Sha-La Music/The Orchard releases new DownTown Mystic single "Lost & Found" on June 11, 2013. Following on the success of the "No Exceptions" single, Americana/Roots Rocker DownTown Mystic's latest single "Lost & Found" is being released to benefit Nashville drummer Tommy Mastro and his fight against ALS. Tommy plays drums on the single, which was recorded before he was diagnosed with ALS, commonly known as "Lou Gehrig's Disease". All proceeds from the single will be donated to Tommy at: http://togetherfortommy.com/ Tommy ...

"In the beginning was the Word, and the Word was with God, and the Word was God." - John 1:1 God is showing us Who He is. God is the the Word and the Word is God. It means God is Knowledge and Knowledge is God. Thus when God says in order to be blessed man must love God; it means that in order to be blessed by knowledge man must love knowledge. As Knowledge is God, knowledge is a very real living force that returns love for love. In another context it seems that Mother Nature's laws/principles are her children that are in the form of forces. These forces/principles ...

With so many businesses reliant on the internet, a loss of website traffic can cause a severe drop in profits. When Google updates its search engine to wipe out "bad" websites from its results, many legitimate site owners lose valuable traffic, gutting profits. A sure-fire way to reach customers directly is television advertising. Google is the "big dog" A few years ago, when a multitude of search engines and directories were vying for user attention, website owners needed only to submit their sites to be listed. The market has changed drastically, ...