ACS Industrial Services: Electronics Are Changing the Automobile Industry, Touch Screens Offering New Driving Experience
Ford Motor Co. is one of the best-known American brands currently in existence, yet the company has recently sustained some low quality scores from J.D. Powers & Associates. The chief reason behind Ford's low scores may come as a surprise; the biggest problem afflicting Ford's automobiles has little to do with safety or drivability, and everything to do with dashboard-mounted touch screen technology. Ford has recently undertaken an initiative to repair some faulty touch screens, but the effort was too late to address the most recent J.D. Powers scores. Even so, ACS ...


