Pay attention! Many consumers believe 36 months is longer than 3 years
Consumers often have a distorted view when they compare information that involves numbers, according to a new study in the Journal of Consumer Research.
"As a consumer, would your preference for a dishwasher depend on whether its warranty level is expressed in months rather than years?" write authors Mario Pandelaere (Ghent University, Belgium), Barbara Briers (Tilburg University, the Netherlands), and Christophe Lembregts (Ghent University, Belgium).
To most consumers, the answer is "yes." The difference between an 84-month and a 108-month warranty looks bigger than ...


