Banks Instructed to Drop Staff Bonus Schemes That Instigate Mis-Selling
In a move supported by a number of financial management companies, the Financial Services Authority (FSA) has published new guidelines warning of the effect that large bonuses and sales targets can have in deciding what is best for a customer.
The regulator said "disproportionate rewards for marginal sales" were likely to "significantly" increase the chance of mis-selling as staff would be incentivised to exaggerate a product's benefits and play down its shortcomings.
Scott Sheedy, managing director at Hardwick Financial Solutions (http://www.hardwickmissoldmortgages.co.uk), ...






