Switch to two-point rating scales to reduce racism in performance reviews, research suggests
Toronto - The plumber has just left after fixing that leaky basement pipe. Ping – a phone alert asks you to rate their service. Hmm -- if it wasn’t an outright terrible job, do you give them three, four or five stars? New research from the University of Toronto’s Rotman School of Management shows that a multi-point system like that is prone to subtle, often unconscious, racial bias -- yet with significant financial consequences for non-white workers.
Using data from a real-life online home maintenance matching service, researchers showed white workers ...