Ventana Research has released its 2013 Value Index for Agent Desktop Management, the latest in a new category of quantified, research-based Indexes on technology vendors and products. This new Value Index provides guidance that will enable organizations to ascertain the value of software that supports Agent Desktop Management. Using the Value Index, businesses and their customer service, contact centers, operations and IT organizations will be able to evaluate vendors and their products to make educated choices based on an understanding of how well existing and new offerings ...

Monarch Recovery Management, Inc., an industry leading accounts receivable management company, announced today that they have chosen CallMiner (http://callminer.com), the leader in speech analytics, to ensure continued compliance and reduce regulatory risk. With the help of CallMiner Eureka, Monarch will be able to track every collections call for Mini Miranda language, Right Party Contact language, and FDCPA violations, in addition to highlighting best practices. By monitoring and scoring 100% of phone calls, Monarch can ensure compliance with all regulatory requirements ...

Hector Montalvo was selected for the award for his work at Source Marketing Direct, which under his leadership has seen increased profits month on month since the beginning of 2013. The award was also in recognition of his efforts in mentoring up-and-coming entrepreneurs; since the beginning of the year for the first time entrepreneurs have set up businesses with the help of Hector Montalvo's coaching. "It's a huge honour to have been selected for the award," said Hector Montalvo. "The American Sales Awards will be a fantastic occasion to meet successful ...

Having operated the business through the most recent world recession, it's been a huge achievement for boutique sales and marketing agency LMS Thinking to establish themselves successfully in three of the world's most competitive markets; London, New York and Sydney. In order to assist fellow business owners, LMS Thinking offers this 3 step guide to reaching business success which advises owners on how to build a strategy for growth and success. 1. Develop a clear unique selling point that differentiates the business from competitors 2. Have a strong and diverse management ...

Managing Director of Mahon Enterprises Ltd Tina Fletcher reports that statistics from the firm's first quarter reveal direct forms of marketing have shown that clients estimate a 34% return on investment. With the average indirect marketing campaign delivering of approximately 1.2% they have observed a boost in demand for their services throughout Ireland which is why more companies are experimenting with direct marketing. Miss Fletcher believes using direct forms of marketing makes it easier to measure results. "With indirect methods such as social media you may ...

Removing negative reviews from Google search results is almost a daily request received by London based PR company Brandlective Communications Ltd. It's essential to identify which reviews are voiced by customer's opinions, compared to reviews that display areas of online defamation or slander. So how can webmasters tell the difference? Online defamation is the publication of such slanderous statements on any Internet-based media about an individual or business that can be proved to be either false or have a prime intention of damaging their reputation. Of course, Internet ...

URALCHEM has successfully exhibited at its fourth Cereals event in Lincoln, UK. The company's new water soluble products were well received by the participants and visitors of the trade show. Although at the moment the demand for soluble fertilizers in the UK is not particularly large, it is well established, and URALCHEM wants its UK customers to know that it is now supplying these products. Soluble fertilizers are primarily used in greenhouse farming; some interest is also coming from liquid fertilizer producers who want to manufacture speciality and added-value products. ...

Last month, health minister Dan Poulter announced a series of measures that will aim to improve the training and education of NHS staff. The measures were published in the government's mandate to Health Education England, which has been set up to give a new focus on the importance of training and education and will be accountable to ministers for delivering the objectives set out in the document. GHP Ltd has grown to be one of the UK's foremost providers of healthcare mandatory training and is delighted that the government has finally recognised that in order to look ...

Sam Mustafa, founder of the Charleston Hospitality Group, is a professional who has, for many years, worked to provide guests of hospitality-based companies with a superior experience, whether they are dining, enjoying local nightlife, or utilizing the group's transportation services. As such, Mustafa and his business partners are well aware that their services are shaped by the expectations of their guests--and the ways in which they believe that they can best meet these expectations while providing the high quality experience that every great hospitality organization ...

Richard Zahn, who is an active philanthropist residing in Florida, is lending his support to a new article from The Huffington Post which explains the benefits that older Americans receive when they spend time doing volunteer work. The piece notes that it is easy to see how volunteering benefits others, but it should also be noted that doing good work in the community provides benefits for the senior philanthropist too. Older adults stand to benefit greatly from getting involved with community service. For those who have retired and can no longer identify themselves ...

Dr. Jeff Papows is known for many things--including his role as CEO with tech giant Lotus, his experience as an author, as well his success in the equestrian world. However, Papows is also active in the world of charity, namely through his board member position with Children's Wish Foundation International. He explains that this charity has made a significant impact on the lives of young patients and their families mainly through donations--a monetary resource that can easily be defined as a part of the growing "quantitative philanthropy" trend. While some may ...

For Bottlenose.com--provider of a real-time, cloud-based social intelligence platform--it is essential for today's entertainment brands to stay on top of social media activity. According to the company, real-time interaction with online users and tracking of emerging trends allow brands to discover topics that are ripe with new ideas that can feed into the marketing and creative process. Beyond this they can also capture the true success of a promotion, event or product. Noting how this ability can impact virtually every industry, Bottlenose points to a recent article ...

A recent article in Silive.com outlines the approach to the presentation of food, something culinary expert Geoffrey Cambal values in the profession. As a trained chef who works and plays with his food, he believes there is more involved in the culinary experience than simply the pallet. He values exceptional menu design and food presentation, calling them both key elements to any restaurant's success. The article points out that as a chef, "what you're serving should look nice. You want to honor your own effort and the ingredients." Geoffrey concurs with ...

As a solid business leader in the field of Online Reputation Management (ORM), Brian Newmark has focused many efforts on helping brands establish positive online identities to prevent loss of consumers and--in some cases--boost revenue. He notes that online reputation has become so important in today's age, that it can even impact the chances a jobseeker has to gain employment. Now, a recent article from The Huffington Post reveals that the business of Online Reputation Management has begun to impact teenagers' practices on social media. The article explains, "Teachers ...

Arnoud Fioole enjoys an active lifestyle at home in Boulder, Colorado, and lists trail running as one of his favorite hobbies. Fioole notes that running changes along with the temperatures, and that an athlete must be prepared for these adjustments. Now, Fioole is issuing comment on a new article that offers guidance to runners looking to navigate the summer months. Hydration is a must before any run, but becomes especially important if the athlete is planning to hit the pavement or trail when it is hot out. Failure to hydrate properly can result in cramping, and can ...

With more and more Baby Boomers hitting retirement age--and more and more small business owners wondering what their own retirement prospects might look like--NEXT Financial Group believes that there is no time like the present to highlight the essential practices of retirement planning. A recent MarketWatch article offers a good starting point, listing 10 specific retirement planning tips. NEXT Financial Group has responded to the article with a new statement to the press. "Financial stability is not something that happens by accident or by chance," opines ...

CBS Boston released an article discussing whether or not Boston residents should sell or remodel their homes, winning the attention of the real estate online resource Boston Pads. The report mentions that "the greater Boston real estate market is sizzling," noting that people are "chomping at the bit to buy." The article also emphasizes that experts say there's much more to consider when weighing the options. Real estate Broker Demetrios Salpoglou comments on the matter. "It is challenging environment to find properties because there is very little ...

Kelly Haazen, who suffers from chronic Lyme disease, is an advocate for educational efforts regarding the treatment, diagnosis, and prevention of this condition. An article published by boston.com recently caught the attention of this activist, as it describes the efforts of 15-year-old Marissa Freeman to share her experience with Lyme disease with others in an effort to raise awareness about the illness while educating others regarding the many nuances of the disease. According to the article, Freeman contracted Lyme disease when she was just nine years old. Now a ...

A recent article highlights writing tips for aspiring film critics, advice Michael Pilney promotes as a professional critic of entertainment media for almost a decade. As a reviewer, he successfully writes for several online sites and local publications, spanning critiques on movies, TV, books and video games. He is equipped to supply readers with professional insight and in-depth analysis, a skill that takes significant practice to perfect. The article begins by defining a failed review, or in other words, a "review that comes across as a personal attack on an ...

A recent article in Property Observer outlines a checklist for finding the best property manager, winning the attention of property manager and real estate developer Devorah Bitran. As a real estate professional in the Boston area, she praises the article's message that trust is a crucial factor in selecting the ideal property manager. The report notes, "For many people, an investment property forms part of their retirement plan. In order to avoid any major cracks in the future, this precious nest egg should be nurtured along the way so it lives up to its promise of ...

Glenn Peterson attorney, is a legal professional who specializes in copyright cases. As such, he was particularly interested in the denial of class action status to video copyright owners with regard to the posting of their work on the popular media website YouTube without their permission. An article published by arstechnica.com explains the case, which Peterson further breaks down in a statement to the press (listed below). "Judge Stanton really got this right with respect to the class certification issues," comments Glenn Peterson, attorney. "Much ...

A recent report in CBS News turns brides' attention to the influences of "The Great Gatsby" and "Mad Men," revealing the latest wedding trends promoted by wedding consultant Deborah Fried Northfield. The article approaches the madness of wedding must-haves by highlighting three inspirations behind the hottest trends: "The Great Gatsby" which is now out in theaters along with television series "Mad Men" and "Downtown Abbey." The report carefully assesses the charm and glamorous fashion in the "long-awaited film" ...

Pythagoras Group, Inc. announces issuance of $65,000,000 credit facility for renewable energy project in Poland. The credit facility is structured as an asset backed securitization for the construction of ten bio gas facilities. The pricing of the senior secured bonds for private placement is 12 year term, fully amortizing 10.00% annual coupon with a 5.00% semi-annual payment, $1,000 denominations offered at 100 basis points discount. Pythagoras Group has developed significant strategic partnerships throughout Europe for deal sourcing and to facilitate financing for clients. The ...

Pythagoras Group, Inc. announces issuance of $175,000,000 credit facility for gold mine development and exploration project. The credit facility is structured as an asset backed securitization over collateralized by proven gold reserves. The pricing of the senior secured bonds for private placement is 12 year term, fully amortizing 12.00% annual coupon with a 6.00% semi-annual payment, $1,000 denominations offered at 100 basis points discount. The issuer is a UK special purpose entity structured as a holding company. The bonds will be offered only to qualified institutional ...

With school ending for summer, kids have more time to relax and play. Having extra free time means summer is also the perfect season to ensure your child's teeth are clean and healthy with a trip to the dentist. Though many kids (and plenty of adults!) approach going to the dentist with trepidation, a checkup does not have to be scary. Dr. Allen Job DDS, MS, MPH opened All Smiles Pediatric Dentistry in San Diego in 2012 with a focus on providing high-quality dentistry to infants, children, adolescents, and patients with special healthcare needs in a caring and fun environment. ...