What to Do Now 2: First Mental Image, Keeping It Personal and Ending Off with A Positive Flourish
"Because that's the way it works with people."
Boy, forgetting "the way it works" is sure death- slow or fast- for a practice, a business, an individual.
When I called that night to check on my patient Ed, his wife answered first.
"Oh, hi Dr Martin. Aren't you nice to call! Thanks for that. Ed is doing fine. He's just being his male grumpy self. Of course, that's a good sign," she laughed.
You never really know how a patient or spouse will respond when you make a call. I wanted everything to be good. I wanted my patient to be happy, ...