CHICAGO, IL, March 29, 2014 (Press-News.org) BPMonline, a leading global provider of customer relationship management (CRM) and business process management (BPM) solutions, is excited to announce the release of a new version 7.2 of BPMonline Agent Desktop - software designed to facilitate all contact center processes.
BPMonline Agent Desktop is a highly-demanded extension for BPMonline CRM designed to improve call center agents efficiency, simplify outbound campaign management and inbound case management, reduce strain on administration team thus ensuring the lowest possible cost of operations.
BPMonline Agent Desktop allows seamless integration with the world's most popular telephony solutions: Avaya, Cisco, and Asterisk as well as any other solution that supports TAPI-driver.
Why BPMonline Agent Desktop?
Engaging user interface for improved agents efficiency. Robust and intuitive interface consolidates all required information to boost contact center agents productivity. BPMonline Agent Desktop has social look and feel, the interface is clean, easy to use and navigate. Prompt access to all the needed information, simplified and streamlined operations reduce time spent on routine tasks and boost agents engagement.
Multichannel communication. All communication channels -- phone, email, social media -- are harnessed under a single process.
Simplified outbound campaign management. BPMonline Agent Desktop simplifies outbound campaign management due to robust tools for data management, filtration and call prioritization. Supervisors can easily set up new campaigns, unify information from different sources. The system will navigate agents through process steps and automate routine operations. The agents obtain a 360 degree view of their campaign targets and ongoing results.
Comprehensive knowledge base. The solution allows storing all templates, answers to frequently asked questions and other assets in an interactive digital library. Users can evaluate different materials, share ideas and comments.
Sophisticated analytics. With BPMonline Agent Desktop call center managers have full control over operations and can easily analyze agents performance and processes efficiency. Supervisor is provided with vast capabilities to monitor KPIs, generate charts and reports, assess cases volume and root causes.
Learn more about BPMonline Agent Desktop
http://www.bpmonline.com/company/news/2451
BPMonline is a global provider of first-class Customer Relationship Management and Business Process Management (BPM) solutions. Powerful and easy to use, the award-winning BPMonline CRM solution provides deep user-friendly customization at an incredibly inexpensive price point. The heart of BPMonline CRM is a business process management engine that couples a powerful set of tools for process design, with automation and analysis. Such a robust platform helps our customers meet diverse business challenges easier and at lower cost.
Major update of BPMonline Agent Desktop to Deliver Advanced Tools for Improved Contact Center Productivity
BPMonline is excited to announce the release of a new version 7.2 of BPMonline Agent Desktop - software designed to facilitate all contact center processes.
2014-03-29
ELSE PRESS RELEASES FROM THIS DATE:
The Spectrum IFA Group Expands in Holland and Belgium
2014-03-29
The Spectrum IFA Group are delighted to announce that David Elkan has joined the office in Holland.
David has worked in Financial Services for the past 26 years covering all aspects of financial planning and investment advice. Initially working within a large offshore brokerage in South East Asia, David then setup his own business in 2002 advising expat clients worldwide.
Commenting on this recent appointment, The Spectrum IFA Group's CEO, Michael Lodhi commented "We are delighted to welcome David into the team to advice clients in Holland and Belgium. His appointment ...
Third Annual Heroes In The Shadows, San Gabriel Valley Homeless Veterans Stand Down, Begins April 4, 2014 In South El Monte at the Whittier Narrows Recreational Area
2014-03-29
For the third year, The San Gabriel Valley Veterans Employment Committee (SGV|VEC) with the leadership of Vet Hunters Project, will present its Annual Heroes in the Shadows, San Gabriel Valley Homeless Stand Down.
Attendees may pre-register online as well as at several partner locations throughout the San Gabriel Valley. Walk-up registration opens on Friday, April 4 at 8:00AM and continues until noon on Sunday. On-site dental, medical, vision, legal & counseling services will be available as well as accommodations for (sleeping quarters, showers, laundry facilities, ...
Remove and Bypass iCloud Activation Lock On iPhone 5S/5C/5 iOS 7 Easy and Safe
2014-03-29
Yesterday we told you about BestUnlockiPhone.com, a website that offers ByPass/Remove iCloud Activation for iPhone 5S/5C/5/4S/4/3GS on any iOS. A lot of people have been speculating on how this service actually works. The most discussed potential way works was that somehow they have access to apple database.
iCloud iPhone Activation Team Official website: http://www.BestUnlockiPhone.com
BestUnlockiPhone.com was formed in mid 2013 and have successfully Activated over 250,000 iPhones worldwide. This is unparalleled by any other service in the industry. They have achieved ...
Nursing home appeals $91 million neglect and abuse verdict
2014-03-29
When a loved one is under the care of a medical facility, you may trust that he or she is provided with superior and attentive medical care. Unfortunately, some nursing homes neglect the elderly. In some cases, this lack of attentiveness can result in death.
For example, the West Virginia Supreme Court recently heard positions on a matter concerning a $91 million judgment against a Charleston nursing home. In 2011, a jury out found that Heartland of Charleston did not adequately feed and care for one of its residents, who stayed at the nursing home for approximately ...
Employee misclassification affects Illinois workers' compensation benefits
2014-03-29
What does the misclassification of employees as independent contractors have to do with workers' compensation? An employer avoids the duty and cost of carrying workers' compensation coverage for independent contractors.
In one case described in a New York Times op-ed, a construction employer forced an employee, who had worked for the company for six years, to switch to independent contractor status. The worker's duties did not change, but he accepted the change, because of the poor economy.
A U.S. Department of Labor study estimated that approximately 30 percent ...
Despite new health care law, "medical bankruptcies" will likely continue
2014-03-29
The Affordable Care Act, now widely known as "Obamacare," is a law that attempts to provide universal health care coverage for every American. The law expands Medicaid at the state level so that more low-income people are covered, allows people with pre-existing conditions the right to obtain insurance, eliminates annual and lifetime limits on coverage, and eliminates caps on out-of-pocket spending.
These provisions allow many people the opportunity to obtain insurance who otherwise would not be able to obtain insurance through work or the open market. Unfortunately, ...
Tragic New Jersey case provides lessons for Connecticut dog bite victims
2014-03-29
New Jersey is reeling from a second fatal dog attack in less than a month. According to a recent report by a local ABC affiliate, the first attack occurred when a large bull mastiff escaped his yard and mauled two boys. One boy was treated for bite wounds on his hands. The other boy's body was found later that night. The 13 year-old victim likely died from dog bite wounds inflicted by the massive dog.
More on the attacks
According to the report, the dog's owner attempted to stop the dog from attacking by repeatedly stabbing it. Witnesses also note the dog had a reputation ...
Tech proposal may help prevent truck accidents
2014-03-29
Safety experts have long recognized that fatigue is a factor in a significant number of truck accidents throughout the U.S. Just last year, the Federal Motor Carrier Safety Administration instituted new rules intended to ensure that interstate truck drivers get enough rest before they get behind the wheel of a commercial vehicle. While initial studies indicate that these new hours of service regulations appear to be working, some safety experts have suggested that regulatory action is simply not enough. Indeed, according to one recent proposal, new technology may be the ...
The 5 most dangerous areas for collisions in Charlotte
2014-03-29
The Charlotte Department of Transportation (CDOT) has used data to decipher the top five most hazardous crossings in Charlotte. The data was assessed by tallying the number of car collisions in a particular area, divided by the count of vehicles that moved through the studied intersection during a particular period of time.
For example, Mecklenburg County holds a traditional city landmark. Unfortunately, Mom's Treasures, the well-known furniture business, is positioned on the corner of one of the most hazardous crossroads in the county. The owner of the family-owned ...
What happens at a meeting of creditors in bankruptcy?
2014-03-29
Those who are considering filing bankruptcy may be confused by all of the different steps to the bankruptcy process. One of the parts that unnerves many people is the idea of the meeting of creditors, often because they do not know what will occur in the meeting. Knowing the purpose and format of the meeting of creditors help people feel more relaxed during the meeting and makes it go more smoothly.
What is a meeting of creditors?
The meeting of creditors, also called a 341 meeting because of the section of the Bankruptcy Code that establishes the meeting, is an important ...
LAST 30 PRESS RELEASES:
AI finds undiagnosed liver disease in early stages
The American Society of Tropical Medicine and Hygiene and the Bill & Melinda Gates Foundation announce new research fellowship in malaria genomics in honor of professor Dominic Kwiatkowski
Excessive screen time linked to early puberty and accelerated bone growth
First nationwide study discovers link between delayed puberty in boys and increased hospital visits
Traditional Mayan practices have long promoted unique levels of family harmony. But what effect is globalization having?
New microfluidic device reveals how the shape of a tumour can predict a cancer’s aggressiveness
Speech Accessibility Project partners with The Matthew Foundation, Massachusetts Down Syndrome Congress
Mass General Brigham researchers find too much sitting hurts the heart
New study shows how salmonella tricks gut defenses to cause infection
Study challenges assumptions about how tuberculosis bacteria grow
NASA Goddard Lidar team receives Center Innovation Award for Advancements
Can AI improve plant-based meats?
How microbes create the most toxic form of mercury
‘Walk this Way’: FSU researchers’ model explains how ants create trails to multiple food sources
A new CNIC study describes a mechanism whereby cells respond to mechanical signals from their surroundings
Study uncovers earliest evidence of humans using fire to shape the landscape of Tasmania
Researchers uncover Achilles heel of antibiotic-resistant bacteria
Scientists uncover earliest evidence of fire use to manage Tasmanian landscape
Interpreting population mean treatment effects in the Kansas City Cardiomyopathy Questionnaire
Targeting carbohydrate metabolism in colorectal cancer: Synergy of therapies
Stress makes mice’s memories less specific
Research finds no significant negative impact of repealing a Depression-era law allowing companies to pay workers with disabilities below minimum wage
Resilience index needed to keep us within planet’s ‘safe operating space’
How stress is fundamentally changing our memories
Time in nature benefits children with mental health difficulties: study
In vitro model enables study of age-specific responses to COVID mRNA vaccines
Sitting too long can harm heart health, even for active people
International cancer organizations present collaborative work during oncology event in China
One or many? Exploring the population groups of the largest animal on Earth
ETRI-F&U Credit Information Co., Ltd., opens a new path for AI-based professional consultation
[Press-News.org] Major update of BPMonline Agent Desktop to Deliver Advanced Tools for Improved Contact Center ProductivityBPMonline is excited to announce the release of a new version 7.2 of BPMonline Agent Desktop - software designed to facilitate all contact center processes.