Specialty Answering Service Integrates iPads

KING OF PRUSSIA, PA, December 05, 2010

Apple technology is a major component in the success of Specialty Answering Service. Specialty has always embraced apple technology, supplying much of their staff with iPhones. Employees utilize the iMac and MacBooks in their day to day functions and it seems that each and every person carries an iPod. Today, Specialty employees have a new toy; the iPad. Each and every office is equipped with several Apple iPads. Esther Cardin, from Specialty's IT Department stated that the employees need to utilize technology to be better able to interact with it.

The iPad is a touch-screen tablet designed by Apple Computers. The device allows users to browse the Web, e-mail, play music, play games. The iPad also allows users to store photos and watch videos, television and movies. The device is said to be a cross between a smart phone and a laptop. Like the iPod, the iPad relies heavily on Apple's apps. With the release of the iPad, Apple has introduced an item that is more versatile than the iPhone, and more intimate than a laptop. Apple has introduced this product recently and the potential for businesses on the go to communicate has just increased significantly.

Esther Cardin stated that the iPad is going to open up a whole new world of opportunities for the answering service community. While many people have smart phones, they are often too small to utilize features that could be used on a laptop. While a laptop is often impractical to have "on the road", the new iPad is the perfect fit. Answering Service users will be better able to access online messages, change on call information and update changes at the click of a button. While answering service operators are expected to communicate through various different mediums, very few actually experience using them first hand. Cardin feels that the only way that answering service operators can effectively manage communications is to actually use them. Specialty Answering Service makes sure that their customer service representatives are hands on with technology and know how to use it. Being in an industry that is so reliant on technology demands that the people on the front line know how to utilize the very devices that the clients themselves use.

In addition, Specialty Answering Service will be unveiling a brand new "answering service" app for the new iPad, as well as the 3g iPhone. The answering service app will allow their apple devices to be 100% in touch with Specialty for all of their call center needs. The unveiling of the unique app, will be August of 2010, and each Specialty employee will be well versed in the use and integration of this application.

Specialty TAS helps attorneys, lawyers, and law offices increase billable hours through live receptionist relay. For more information about the company, please visit http://www.specialtyansweringservice.net or call 1-888-532-4794.