SAN FRANCISCO, CA, April 26, 2011 (Press-News.org) Cyara, a pioneer of next-generation solutions for simulating, testing and monitoring interactive voice response (IVRs) and contact center systems, today announced further expansion into Europe, Middle East and Africa (EMEA) with the opening of a dedicated EMEA office headquartered in London. The company also announced the opening of a United Kingdom-based data center and appointed Nick Duggan as director of sales EMEA to develop and support its rapidly expanding customer base in the region which includes Vodafone, Sky and Nationwide Building Society.
The Cyara Solution Suite, an automated, software based simulation, testing and monitoring platform, coupled with Cyara's comprehensive contact center transformation quality methodology, is transforming enterprises' contact centers with better customer experiences and dramatically reduced risk and project timelines.
"Common among our customer base is a reduction in risk and time to market and an improvement in customer experience when Cyara's next-generation platform and its proven business consulting methodology are used in conjunction with our clients' disruptive and transformational technology and process deployments," says Alok Kulkarni, CEO, Cyara Solutions.
"Our further expansion into EMEA signifies another milestone in the growth of the company and our ongoing commitment to help customers improve their customer service," says Kulkarni. "Nick Duggan with his past experience and success in bringing SaaS contact center offerings to market will be a great asset to a European team already in place," says Kulkarni. "We now have a more significant presence with the experience and dedication to enable us to deliver exceptional regional sales and support services to our EMEA customers."
In support of the company's growing presence in the region, Cyara also announced participation in upcoming industry events SpeechTEK Europe 2011 in London in May and the Genesys partner event G-Force Prague in June.
With the opening of the London office, Cyara now has offices in North America, Australia, New Zealand and the United Kingdom to support customer and partner activity in the respective regions.
Cyara Solutions is helping Fortune 500 companies around the world redefine their customer service through a better contact center experience. Cyara is a pioneer of next-generation premise and SaaS solutions for simulating, testing and monitoring IVRs, Voice Biometrics, Outbound Dialers, Voice Callback and Contact Centers. Cyara performs automated load and functional testing and production monitoring of contact center infrastructure and application components, testing companies' end-to-end contact center customer and agent experience in a repeatable, automated manner. Cyara ensures exemplary system operation using live calls without requiring customers or agents.
For more information please visit http://www.cyarasolutions.com and connect with Cyara on LinkedIn.
Cyara Solutions Continues Expansion into EMEA to Meet Growing Demand for a Better Contact Center Experience.
Cyara Opens London Office to Serve as EMEA Headquarters and a New Data Center for Sales and Support for the Region.
2011-04-26
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[Press-News.org] Cyara Solutions Continues Expansion into EMEA to Meet Growing Demand for a Better Contact Center Experience.Cyara Opens London Office to Serve as EMEA Headquarters and a New Data Center for Sales and Support for the Region.