LA JOLLA, CA, July 06, 2011 (Press-News.org) MadCap Software, Inc. (http://www.madcapsoftware.com), the leader in multi-channel content authoring and a showcase company for Microsoft Visual Studio and Microsoft XPS, today announced that MadCap Feedback Server 4.0 is now available.
MadCap Feedback Server 4.0 (http://www.madcapsoftware.com/products/feedback/overview.aspx#introduction) is a server-based feedback system for content development teams that provides Web 2.0 features--such as blog-style comments and topic rating--to capture readers' insights and opinions on content such as knowledge bases, online Help, intranets and more. It also delivers valuable statistics, such users' search terms, the results they are getting, and more importantly, which users' search terms are not providing results. Working in concert with MadCap Flare, MadCap's flagship native XML publishing software, MadCap Feedback Server enables unprecedented collaboration among technical authors and the readers of their Flare-based documentation.
With version 4.0, MadCap Feedback Server adds several features for enhancing analysis and interactions between authors and their readers, helping to optimize both the value and ease of accessing critical information:
* Email notifications. With version 4.0, both administrators and users can reply to comments directly from the email notifications they receive; clicking on the reply link allows a comment to be added directly to the topic. Additionally, a new Email tab lets administrators customize the email notifications that users receive.
* Statistics reporting. The Brower Statistics and Operating System Statistics window panes now offer the option to reset the statistics in order to track only new data. Browser Statistics also offer more detail about the browser versions being used by readers for better analysis.
* Comments handling and workflow. In addition to enabling anonymous comments and requiring that new comments be reviewed, Feedback Admin can now be used to automatically hide comments after a certain time period. Also, the Comments window can be used to modify a comment's subject, status and text--enabling for example, a misspelling to be corrected.
* Charts. Administrators can now assign different colors to data, and new drop-down menus make it easier to specify the information and legends to be used in the charts. When printing reports, the Print and Print Preview views show the graphics and data together.
* Usability enhancements include a shortcut for exporting Feedback data to CSV and TXT files, and the ability to specify the name of the online documentation or Help system to which specific feedback belongs.
MadCap Feedback Server is part of the MadCap Software native XML state-of-the-art suite of technical communications software, which provides the only complete content workflow solution, from authoring and casual contribution; to single-source, multi-channel publishing of print, desktop, Web and mobile content; to content analysis, localization, and collaboration. MadCap Feedback Server is also available as the hosted MadCap Feedback Service, which can be purchased and used on a monthly subscription basis.
"Using our MadCap Feedback Server, companies worldwide are increasing the value of their Flare-based content by enabling dynamic interaction between authors and readers--whether they are customers, partners or other employees," said Anthony Olivier, MadCap founder and CEO. "With version 4.0, our Feedback Server further enriches community-based content and collaboration through more intuitive comment features and adds several new functions to enhance analysis, providing authors with greater insight into readers' usage, and ensuring the rapid system response that encourages Web 2.0-enabled community interaction."
MadCap Feedback Server 4.0 Builds on Proven Customer Success
Version 4.0 builds on the proven success of MadCap Feedback Server and the hosted MadCap Feedback Service in revolutionizing how enterprises get live user feedback on documentation, whether Web-based or on the desktop. Expanding beyond functionality for viewing and tracking reader activity, Feedback Server and Feedback Service offer cutting-edge Web 2.0 capabilities that allow readers to post immediate, blog-style comments in Flare-based content--for example, clarifying or updating information in the documentation--and the comments can become part of the page that future readers see. They also enable readers to rate published information using a standard five-star system, so authors can find out what information readers truly find beneficial. Readers' topic ratings are tabulated, providing an overall community average score that all readers can then see on a page-by-page basis. At the same time, content teams retain full control of which features are used and by whom through rules-based access.
"Since using MadCap Feedback Service to improve our Flare-based Help systems, our support team is seeing anywhere from a 10 percent to 30 percent drop in 'how-to' calls, which suggests that customers are finding it easier to follow the Help instructions," said Riyaz S. Adamjee, CCC Information Services Inc. manager of communications services.
"We have been using MadCap's Feedback Server to gather customer input on our Flare-generated Web Help content through the rating and tagging features, and customers have given us very positive feedback, said Patrick Calnan, N-able Technologies documentation team leader. "We look forward to using Flare and Feedback Server in future projects to further extend the dialogue with our customers."
Pricing and Availability
MadCap Feedback Server 4.0 can be deployed onsite or is available as the hosted MadCap Feedback Service. Madcap Feedback Server 4.0 currently is offered at an introductory price of $1,799 per server product license (each product license includes multiple Feedback target licenses for authors to use). The MadCap Feedback Service is offered in increments of 3, 6, or 12 months, with prices starting at $399 for a 3-month subscription. Fees for support start at $799 per year.
About MadCap Software
MadCap Software, Inc. is a leading technical communication software firm specializing in integrated applications for end-to-end content development, delivery and management. MadCap's software products provide state-of-the-art content workflow solutions for multi-channel publishing, including the Web, print, desktop and mobile. Through its strategic partner Microsoft Corp. (NASDAQ: MSFT), MadCap delivers solutions optimized for Microsoft Windows, Visual Studio, and the .NET environment. Headquartered in La Jolla, CA, MadCap is home to some of the most experienced software architects and product experts in the documentation industry. Learn more about MadCap Software at www.madcapsoftware.com.
MadCap Software, the MadCap Software logo, MadCap Flare, MadCap Feedback Server, and MadCap Feedback Service are trademarks or registered trademarks of MadCap Software, Inc., in the United States and/or other countries.
MadCap Software Launches Feedback Server 4.0 to Enhance Community-Based Content and Collaboration Between Technical Authors and End-Users
MadCap Feedback Server adds new features for enhancing analysis and interactions between authors and readers of MadCap Flare-based online documentation and Help.
2011-07-07
[Attachments] See images for this press release:
ELSE PRESS RELEASES FROM THIS DATE:
The best hospitals are run by physicians
2011-07-07
Top-performing hospitals are typically ones headed by a medical doctor rather than a manager. That is the finding from a new study of what makes a good hospital.
The research, to be published in the elite journal Social Science and Medicine, is the first of its kind. Its conclusions run counter to a modern trend across the western world to put generally trained managers -- not those with a medical degree -- at the helm of hospitals. This trend has been questioned, particularly by the Darzi Report, which was commissioned by the U.K. National Health Service, but until ...
Discovering the bigger picture in chromosomes
2011-07-07
MANHATTAN, Kan. -- By mapping various genomes onto an X-Y axis, a team comprised mostly of Kansas State University researchers has found that Charles Darwin and a fruit fly -- among other organisms -- have a lot in common genetically.
Their discovery, "Chromosome Size in Diploid Eukaryotic Species Centers on the Average Length with a Conserved Boundary," was recently published in the journal Molecular Biology and Evolution. It details a project that compared 886 chromosomes in 68 random species of eukaryotes -- organisms whose cells contain a nucleus and are enclosed ...
Eye of Gaia: Billion-pixel camera to map Milky Way
2011-07-07
The largest digital camera ever built for a space mission has been painstakingly mosaicked together from 106 separate electronic detectors. The resulting "billion-pixel array" will serve as the super-sensitive 'eye' of ESA's Galaxy-mapping Gaia mission.
While the naked human eye can see several thousand stars on a clear night, Gaia will map a billion stars within our own Milky Way Galaxy and its neighbours over the course of its five-year mission from 2013, charting their brightness and spectral characteristics along with their three-dimensional positions and motions.
In ...
Ohio Woman Reaches Lawsuit Settlement of Post-Surgical Complications Resulting from Alleged Hospital Negligence
2011-07-07
An Ohio women and her husband recently settled a lawsuit against a Toledo area hospital for injuries suffered in a post-surgery fall soon after undergoing a knee arthroplasty procedure at said hospital. The fall led to an array of physical complications for the woman, who almost needed to amputate her leg to survive post-surgery complications stemming from the accident.
According to the complaint filed in the Court of Common Pleas, Lucas County, Ohio, the patient was left unattended, out of her hospital bed, less than two hours after her reconstructive knee surgery; ...
Steps needed to reduce likelihood that pilot commuting practices could pose safety risk, but too little data now to support regulation
2011-07-07
WASHINGTON -- Commuting practices among airline pilots could potentially contribute to their fatigue, and because fatigue can reduce performance, pilots, airlines, and the Federal Aviation Administration should take steps to reduce the likelihood that commuting will pose a safety risk, says a new report from the National Research Council. However, there are currently too little data to determine the extent to which it poses a safety risk or whether commuting should be regulated. The FAA should support a study to gather data on how commuting practices are related to risk ...
Newberry SC Hotel Offers Special Discount for Senior Guests to Enjoy
2011-07-07
The Holiday Inn Express & Suites Newberry South Carolina Hotel offers a special Senior Discount for guests age 62 and older. The Senior Discount is available to qualifying guests with a valid ID or membership card to a retired person's organization. Seniors, and other guests, are sure to enjoy this Newberry SC Hotel's safe, comfortable and convenient atmosphere.
Newberry is a charming city located approximately 40 miles north-west of Columbia, the capital of South Carolina. The Holiday Inn Express & Suites Newberry is conveniently situated near historic downtown ...
Can gulls smell out a good partner?
2011-07-07
Male and female kittiwakes smell different from each other, according to research by Sarah Leclaire from the Centre national de la recherche scientifique at the Université Paul Sabatier in France and her team. Their work also suggests that the birds' body odors might signal the genetic makeup of individual birds, and could be used in mate choice to assess the genetic compatibility of potential partners. The study is published in the July issue of Springer's journal Naturwissenschaften – The Science of Nature.
Birds protect their feathers by preening them with the secretions ...
Socioeconomic status as child dictates response to stress as adult
2011-07-07
When faced with threat, people who grew up poor are more likely to make risky financial choices in search of a quick windfall, according to new research from the University of Minnesota Carlson School of Management.
Published in the Journal of Personality and Social Psychology, "The Influence of Mortality and Socioeconomic Status on Risk and Delayed Rewards: A Life History Approach" by Carlson School assistant professor of marketing Vladas Griskevicius found that people respond to feeling threatened differently depending on whether people grew up in relatively resource-scarce ...
Berkeley Lab researchers apply NMR/MRI to microfluidic chromatography
2011-07-07
By pairing an award-winning remote-detection version of NMR/MRI technology with a unique version of chromatography specifically designed for microfluidic chips, researchers with the U.S. Department of Energy (DOE)'s Lawrence Berkeley National Laboratory (Berkeley Lab) have opened the door to a portable system for highly sensitive multi-dimensional chemical analysis that would be impractical if not impossible with conventional technologies.
Alexander Pines, a faculty senior scientist in Berkeley Lab's Materials Sciences Division and the Glenn T. Seaborg Professor of Chemistry ...
Atlanta SEO Company Cardinal Web Solutions Publishes Article Explaining Google +1 Button
2011-07-07
Atlanta SEO company Cardinal Web Solutions has published an original article on the Google +1 button, and its potential effect on search engine optimization and pay-per-click advertising. This most recent article is part of an ongoing effort by Cardinal Web Solutions to keep business owners informed on changes in the industry that could affect their Internet marketing campaigns.
The +1 button, which Google has explained will be used to connect users with more relevant content, is viewed by the industry as Google's response to Facebook's "Like" button. The +1 ...
LAST 30 PRESS RELEASES:
AI finds undiagnosed liver disease in early stages
The American Society of Tropical Medicine and Hygiene and the Bill & Melinda Gates Foundation announce new research fellowship in malaria genomics in honor of professor Dominic Kwiatkowski
Excessive screen time linked to early puberty and accelerated bone growth
First nationwide study discovers link between delayed puberty in boys and increased hospital visits
Traditional Mayan practices have long promoted unique levels of family harmony. But what effect is globalization having?
New microfluidic device reveals how the shape of a tumour can predict a cancer’s aggressiveness
Speech Accessibility Project partners with The Matthew Foundation, Massachusetts Down Syndrome Congress
Mass General Brigham researchers find too much sitting hurts the heart
New study shows how salmonella tricks gut defenses to cause infection
Study challenges assumptions about how tuberculosis bacteria grow
NASA Goddard Lidar team receives Center Innovation Award for Advancements
Can AI improve plant-based meats?
How microbes create the most toxic form of mercury
‘Walk this Way’: FSU researchers’ model explains how ants create trails to multiple food sources
A new CNIC study describes a mechanism whereby cells respond to mechanical signals from their surroundings
Study uncovers earliest evidence of humans using fire to shape the landscape of Tasmania
Researchers uncover Achilles heel of antibiotic-resistant bacteria
Scientists uncover earliest evidence of fire use to manage Tasmanian landscape
Interpreting population mean treatment effects in the Kansas City Cardiomyopathy Questionnaire
Targeting carbohydrate metabolism in colorectal cancer: Synergy of therapies
Stress makes mice’s memories less specific
Research finds no significant negative impact of repealing a Depression-era law allowing companies to pay workers with disabilities below minimum wage
Resilience index needed to keep us within planet’s ‘safe operating space’
How stress is fundamentally changing our memories
Time in nature benefits children with mental health difficulties: study
In vitro model enables study of age-specific responses to COVID mRNA vaccines
Sitting too long can harm heart health, even for active people
International cancer organizations present collaborative work during oncology event in China
One or many? Exploring the population groups of the largest animal on Earth
ETRI-F&U Credit Information Co., Ltd., opens a new path for AI-based professional consultation
[Press-News.org] MadCap Software Launches Feedback Server 4.0 to Enhance Community-Based Content and Collaboration Between Technical Authors and End-UsersMadCap Feedback Server adds new features for enhancing analysis and interactions between authors and readers of MadCap Flare-based online documentation and Help.