MIDDLESEX, ENGLAND, September 01, 2011 (Press-News.org) British Airways cabin crew are using the latest iPad model to bring a new dimension to customer service in the air.
The iPads enable cabin crew to have prior awareness of customer preferences and a greater understanding of each customer's previous travel arrangements, allowing them to offer a truly bespoke, personalised service.
The iPad lets crew quickly identify where each customer is seated, who they are travelling with, their Executive Club status and any special meal requests. It gives cabin crew a whole library of information at their fingertips including timetables, safety manuals and customer service updates. It also means any issues can be logged with ground-based colleagues around the network prior to departure so solutions can be delivered while the flight is airborne.
When all the passengers have boarded and just before the doors are shut, cabin crew are currently handed a long scroll of paper, listing up to 337 customers. With the new iPads cabin crew will simply refresh their screen when the doors have closed through wireless 3G networks and they will have a complete list of passengers on board.
Bill Francis, British Airways' head of in-flight customer experience, said: "The iPad is already allowing us to offer a more personalised onboard service, but the possibilities for future development are endless. We're receiving great feedback from cabin crew and customers already. It allows the crew to offer the thoughtful service they want to deliver and customers are treated as valued guests."
The iPad is currently being trialled with 100 cabin crew with the aim to roll it out to all senior crew members across the airline in the coming months.
About British Airways:
British Airways plc offers a wide range of worldwide destinations - including holidays in Dubai and holidays in Maldives, as well as flights to Melbourne and flights to Sao Paulo, hotels, flights, car rental with Avis and experiences. Customers can save time and money with ba.com when booking ATOL protected holiday packages, ATOL number is 5985. Passengers are offered added peace of mind to their holiday plans and the security of travelling with British Airways. British Airways plc constantly seeks to exceed customers' expectations, both in terms of the value for money and quality of the service provided.
Website: http://www.ba.com/
British Airways Cabin Crew to Use iPads to Revolutionise Customer Service
British Airways cabin crew are using the latest iPad model to bring a new dimension to customer service in the air.
2011-09-01
[Attachments] See images for this press release:
ELSE PRESS RELEASES FROM THIS DATE:
Aging eyes linked to sleepless nights, new study shows
2011-09-01
DARIEN, IL – A natural yellowing of the eye lens that absorbs blue light has been linked to sleep disorders in a group of test volunteers, according to a
study in the September 1 issue of the journal Sleep. As this type of lens discoloration worsened with age, so did the risk of insomnia.
"The strong link between lens yellowing and age could help explain why sleep disorders become more frequent with increasing age," said Line Kessel, M.D., Ph.D., the study's lead author.
In the Danish study, 970 volunteers had their eyes examined by lens autofluorometry, a non-invasive ...
Insomnia costing US workforce $63.2 billion a year in lost productivity, study shows
2011-09-01
DARIEN, Ill. – Insomnia is costing the average U.S. worker 11.3 days, or $2,280 in lost productivity every year, according to a study in the September 1 issue of the journal Sleep. As a nation, the total cost is 252.7 days and $63.2 billion.
"We were shocked by the enormous impact insomnia has on the average person's life," said lead author Ronald C. Kessler, Ph.D. "It's an underappreciated problem. Americans are not missing work because of insomnia. They are still going to their jobs but accomplishing less because they're tired. In an information-based economy, it's ...
Increased prevalence of stroke hospitalizations seen in teens and young adults
2011-09-01
Ischemic stroke hospitalization rates in adolescents and young adults aged 15 to 44 increased up to 37% between 1995 and 2008 according to a study conducted by researchers at the Centers for Disease Control and Prevention (CDC). The findings available today in Annals of Neurology, a journal of the American Neurological Association and the Child Neurology Society, report an increase in the prevalence of hypertension, diabetes, obesity, lipid disorders, and tobacco use among this age group during the 14-year study period.
The American Heart Association states that stroke ...
redspottedhanky.com Announces Fundraising for The Prince's Trust
2011-09-01
redspottedhanky.com is proud to announce it will be raising funds for The Prince's Trust.
redspottedhanky is supporting the 2011 Prince's Trust 'Million Makers' corporate challenge, a charity competition which sees teams from a hundred organisations set up businesses in order to raise as much funding as possible for The Prince's Trust. redspottedhanky has entered a team into the 2011 'Million Makers' challenge and need customers to donate loyalty points in order to help it reach its target.
Customers can log in to their online account using their normal username ...
Southern Rocky Mountain pikas holding their own, says new CU-Boulder assessment
2011-09-01
American pikas, the chirpy, potato-sized denizens of rocky debris in mountain ranges and high plateaus in western North America, are holding their own in the Southern Rocky Mountains, says a new University of Colorado Boulder study.
Led by CU-Boulder doctoral student Liesl Erb, the study team assessed 69 historical sites known to host pikas in a swath of the Southern Rockies ranging from southern Wyoming through Colorado and into northern New Mexico. The results showed that 65 of the 69 historical sites that had hosted pikas -- some dating back more than a century -- ...
British Airways Provides East Africa Relief Flight
2011-09-01
British Airways has flown a relief aircraft full of emergency supplies and equipment to victims of the food crisis in East Africa, where over half a million people are directly at risk of starvation.
A Boeing 747 freighter with capacity for up to 110 tonnes of cargo, flew to Ethiopia on Friday, August 12, carrying aid from Oxfam and UNICEF.
Following severe droughts, resulting in the worst food crisis the world has seen for 20 years, the two charities are among those working in the region to bring much-needed relief to over 12 million people at risk from famine, disease ...
Language speed versus efficiency: Is faster better?
2011-09-01
A recent study of the speech information rate of seven languages concludes that there is considerable variation in the speed at which languages are spoken, but much less variation in how efficiently languages communicate the same information. The study, "A cross-linguistic perspective on speech information rate," to be published in the September 2011 issue of the scholarly journal Language, is co-authored by François Pellegrino, Christophe Coupé, and Egidio Marsico. A preprint version is available on line at http://lsadc.org/info/documents/2011/press-releases/pellegrino-et-al.pdf.
Their ...
Document Management Software Purchasing Contract Now Available to NJPA 35000+ Members
2011-09-01
Document Advantage Corporation has announced its selection by the NJPA, National Joint Powers Alliance, to serve as a preferred provider of Electronic Document Management Software and Services to its fast growing membership of 35,000 organizations. Now, NJPA members can begin working immediately with a premier document management provider without undertaking a complex, expensive, and lengthy RFP process.
NJPA is a member-driven buying cooperative serving public and private schools (K-12 and higher education institutions), state and local governments, and non-profit ...
Researchers report new understanding of role of telomeres in tumor growth
2011-09-01
Philadelphia, PA, September 1, 2011 – The first report of the presence of alternative lengthening of telomeres (ALT) in cancers arising from the bladder, cervix, endometrium, esophagus, gallbladder, liver, and lung was published today in The American Journal of Pathology. The presence of ALT in carcinomas can be used as a diagnostic marker and has implications for the development of anti-cancer drug therapies.
Telomeres are nucleoprotein complexes located at the ends of chromosomes. During normal cell division, these telomeres become shorter with each division, potentially ...
The geophysicist's guide to striking it rich
2011-09-01
Prospecting — the search for valuable reserves such as gold, diamond and natural gas — isn't just a matter of luck. It's about knowing where to look. Now researchers at Tel Aviv University have modernized the hit-or-miss search with cutting-edge technology that scans the earth for signs of lucrative resources that could lurk beneath our feet.
Combining a number of surveying techniques for the first time, Prof. Lev Eppelbaum of TAU's Department of Geophysics and Planetary Sciences at the Raymond and Beverly Sackler Faculty of Exact Sciences and Dr. Youri Katz of TAU's ...
LAST 30 PRESS RELEASES:
Walking, moving more may lower risk of cardiovascular death for women with cancer history
Intracortical neural interfaces: Advancing technologies for freely moving animals
Post-LLM era: New horizons for AI with knowledge, collaboration, and co-evolution
“Sloshing” from celestial collisions solves mystery of how galactic clusters stay hot
Children poisoned by the synthetic opioid, fentanyl, has risen in the U.S. – eight years of national data shows
USC researchers observe mice may have a form of first aid
VUMC to develop AI technology for therapeutic antibody discovery
Unlocking the hidden proteome: The role of coding circular RNA in cancer
Advancing lung cancer treatment: Understanding the differences between LUAD and LUSC
Study reveals widening heart disease disparities in the US
The role of ubiquitination in cancer stem cell regulation
New insights into LSD1: a key regulator in disease pathogenesis
Vanderbilt lung transplant establishes new record
Revolutionizing cancer treatment: targeting EZH2 for a new era of precision medicine
Metasurface technology offers a compact way to generate multiphoton entanglement
Effort seeks to increase cancer-gene testing in primary care
Acoustofluidics-based method facilitates intracellular nanoparticle delivery
Sulfur bacteria team up to break down organic substances in the seabed
Stretching spider silk makes it stronger
Earth's orbital rhythms link timing of giant eruptions and climate change
Ammonia build-up kills liver cells but can be prevented using existing drug
New technical guidelines pave the way for widespread adoption of methane-reducing feed additives in dairy and livestock
Eradivir announces Phase 2 human challenge study of EV25 in healthy adults infected with influenza
New study finds that tooth size in Otaria byronia reflects historical shifts in population abundance
nTIDE March 2025 Jobs Report: Employment rate for people with disabilities holds steady at new plateau, despite February dip
Breakthrough cardiac regeneration research offers hope for the treatment of ischemic heart failure
Fluoride in drinking water is associated with impaired childhood cognition
New composite structure boosts polypropylene’s low-temperature toughness
While most Americans strongly support civics education in schools, partisan divide on DEI policies and free speech on college campuses remains
Revolutionizing surface science: Visualization of local dielectric properties of surfaces
[Press-News.org] British Airways Cabin Crew to Use iPads to Revolutionise Customer ServiceBritish Airways cabin crew are using the latest iPad model to bring a new dimension to customer service in the air.