LAS VEGAS, NV, February 29, 2012 (Press-News.org) SecurityMetrics was presented with a Bronze Stevie Award in the Call Center of the Year category in the sixth annual Stevie Awards for Sales & Customer Service last night.
The Stevie Awards for Sales & Customer Service are the world's top sales awards, contact center awards, and customer service awards. The Stevie Awards organizes several of the world's leading business awards shows including the prestigious American Business AwardsSM and International Business AwardsSM.
SecurityMetrics was recognized for its premium level of customer service, which it applies to assist Fortune 500 businesses, large global financial institutions, and small and medium-sized retailers worldwide with payment card security. Some of the company's customer service achievements include: escalation averages of less than .009 percent, a 17 second average speed to answer calls, a 24/7/365 technical support service, and 640 percent expansion of their customer service department.
"We are thrilled to be recognized as a global leader in customer service," said SecurityMetrics Founder and CEO, Brad Caldwell. "My hat is off to our Compliance Consultant, Technical Support and Renewal customer service departments. Their dedication to assist SecurityMetrics customers is unparalleled."
More than 1,000 entries from organizations of all sizes and in virtually every industry were submitted to this year's competition. More information about SecurityMetrics and its award winning customer service is available by contacting SecurityMetrics Public Relations at 801.995.6516 or pr@securitymetrics.com. Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at http://www.stevieawards.com/sales.
About SecurityMetrics (www.securitymetrics.com)
SecurityMetrics assists in protecting electronic commerce and payments leaders, global acquirers, and their retail customers from security breaches and data theft. The company is a leading provider and innovator in merchant data security and compliance, and as an Approved Scanning Vendor and Qualified Security Assessor, has helped over 1 million organizations manage PCI DSS compliance and/or secure their network infrastructure, data communication, and other information assets. Founded in October 2000, SecurityMetrics is a privately held company headquartered in Orem, Utah.
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at http://www.stevieawards.com.
SecurityMetrics Wins Bronze 2012 Stevie Award For Sales & Customer Service
SecurityMetrics was presented with a Bronze Stevie Award in the Call Center of the Year category in the sixth annual Stevie Awards for Sales & Customer Service last night.
2012-02-29
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[Press-News.org] SecurityMetrics Wins Bronze 2012 Stevie Award For Sales & Customer ServiceSecurityMetrics was presented with a Bronze Stevie Award in the Call Center of the Year category in the sixth annual Stevie Awards for Sales & Customer Service last night.