NASHVILLE, TN, August 02, 2012 (Press-News.org) A national study, What's Reasonable? Patient and Clinician Perspectives in Provision of Service, finds new ways for improving the patient experience in the doctor's office.
"While many practices are struggling to meet basic patient expectations, some are doing very well and want to go further in providing an exemplary patient experience," says Dan Prince, President of Catalyst Healthcare Research. "Ten of the ideas we tested in this study were in that spirit. We feel that innovators in healthcare will ultimately implement one or more of these ideas as a way of building stronger patient loyalty and differentiated brands."
10 DOs & DON'Ts for Improving the Patient Experience in a Doctor's Office
DO...
(% of respondents who said that this behavior would make their patient experience better)
...hand a patient a printed summary of their visit as they leave the office, including the diagnosis and recommended plan of action (88%)
...talk to a patient about changing their behavior rather than immediately prescribing a drug for their situation (86%)
...provide a patient with a reliable estimate of their charges for a specific surgical procedure that they need (82%)
...offer an app that allows a patient to log in securely to see their test results, send private messages to the doctor, etc. (66%)
...send a patient a text message about 30 minutes before their scheduled appointment to tell them if the doctor is running on schedule (64%)
...use a mobile device (smart phone or tablet) to look up information about a drug before telling a patient about it (60%)
...offer free WiFi so that a patient can connect to the Internet while they are waiting to see the doctor (35%)
DON'T...
(% of respondents who said that this behavior would make their patient experience worse)
...spend most of your time typing on a computer, not making eye contact with a patient (84%)
...schedule a patient to see their doctor but then have a nurse practitioner visit with them (67%)
...avoid confronting or encouraging a patient to change their personal behaviors that are affecting their health (like smoking or obesity) (59%)
Baby Boomers were selected as the focus of this study because they represent a large and vocal segment of society. In addition, they are becoming heavy users of healthcare as they age, with 10,000 Baby Boomers becoming eligible for Medicare every day. "If we take this population's perspective seriously, doctors and practice staff have the opportunity to change their behaviors such that today's patient experience will be more in line with today's patient expectations," Prince adds.
Read the full article: http://www.catalysthealthcareresearch.com/whatsreasonable-publicstudy/innovative-ways-to-improve-the-patient-experience.
ABOUT THE STUDY - The study was conducted via an online survey of 400 Baby Boomer patients (born 1945-1960) living in the U.S. during the month of March 2012. To qualify, respondents had to have seen a doctor within the previous two years. The margin of error for the overall results is estimated at +/-5%.
ABOUT CATALYST HEALTHCARE RESEARCH - Catalyst Healthcare Research (CHR) is a full-service research firm specializing in designing and conducting ongoing programs and custom studies for health providers, health plans, and suppliers to the healthcare industry. Using a range of innovative research tools, CHR delivers key insights to healthcare organizations who want to understand, measure, and leverage "customer experience" to build stronger brands and capture more market share. CHR is headquartered in Nashville, Tennessee. Learn more at http://www.CatalystHCR.com or call Robyn Burns at 615.297.6535.
Catalyst Healthcare Research (CHR) is a full-service research firm specializing in designing and conducting custom studies for health providers, health plans, and suppliers to the healthcare industry. Using a range of innovative research tools, CHR delivers key insights to healthcare organizations who want to understand, measure, and leverage "customer experience" to build stronger brands and capture more market share. CHR serves healthcare clients from start-ups to the Fortune 500 from its headquarters in Nashville, Tennessee. Learn more at CatalystHCR.com or call Robyn Burns at 615.297.6535.
A Nationwide Study Conducted by Catalyst Healthcare Research Finds Innovative Ways for Physician Practices to Improve the Patient Experience
A national study conducted by Catalyst Healthcare Research finds 10 innovative ways to improve the patient experience in the doctor's office.
2012-08-02
ELSE PRESS RELEASES FROM THIS DATE:
Queen of Angels Foundation to Celebrate City's 231st Birthday With Second Annual Grand Marian Procession and Mass
2012-08-02
Members of the Queen of Angels Foundation (www.thequeenofangels.com) and other Catholic orders and participants will celebrate the City of Los Angeles' 231st birthday and pay tribute to Our Lady of the Angels in the Second Annual Grand Marian Procession. Scheduled for Saturday, September 8th, beginning at 2:30 p.m., participants will gather in full regalia along with residents and visitors to process from La Placita to the Cathedral of Our Lady of the Angels.
"We are excited to announce our 2012 Procession in honor of our City's birthday," said Mark Anchor ...
Amphenol Expands Distribution Through AmazonSupply
2012-08-02
Amphenol Industrial Global Operations, a global leader in interconnect systems, now offers a variety of its products on AmazonSupply. Amphenol is the first connector company to sell its products through the online store.
By logging onto http://www.amazonsupply.com, customers can now view and purchase products from 10 of Amphenol's product line series used throughout nine of Amphenol's key markets including machine tool, medical, motor control, power distribution, solar, test and measurement, traffic control, welding and geophysical.
Martin Booker, general manager ...
Jambalaya Brass Band to Perform at The 'Brooklyn Brass Clash' at Brooklyn Bowl
2012-08-02
Jambalaya Brass Band will be performing in support of their hit CD release It's a Jungle Out There in the second round, "Midway to Mardi Gras,"of Brooklyn Bowl's "Brooklyn Brass Clash" on Wednesday, August 15, 2012 at 9:30 PM.
At Brooklyn Bowl, along with tunes from their successful CD It's a Jungle Out There, Jambalaya Brass Band will be performing other original and traditional favorites. The band's foundation will be provided by Dorian Parreot on Tuba, Washington Duke on Snare Drum, and Chauncey Yearwood on Bass Drum—and this rhythm section cooks ...
Sunflower System's Jim Dieter Provides Expert Insights on Sustainable Property Management
2012-08-02
The article titled, "Cradle-to-Cradle: In Search of Sustainable Property Management" describes the how we are in the midst of a paradigm shift in attitudes toward the environment and outlines what those in the profession of Property Management can do to assure that we individually, and as representatives of a wide assortment of organizations, stay abreast of developments and optimally position our organizations.
The article focuses on how Property Management Professionals as well as organizations can make a significant and positive contribution to the environment. ...
Going Green: Zimmermann Construction Staffing Employs Eco-Friendly Practices in Their Recruitment of Construction Personnel
2012-08-02
Zimmermann Construction Staffing is going green. As one of the staffing agencies that specializes in staffing construction jobs, Zimmermann feels duty-bound to refine their day to day processes in an effort to make construction just a little more eco-friendly. The Zimmermann team says that "The list of things that we have done, are currently doing and are planning to do is fairly diverse. Our efforts to go green have really influenced everything we do at the office."
It goes without saying, telecommuting is a benefit to the environment. From the very first ...
Robert Redford Wraps Filming in Baja, Speaks Well of Region
2012-08-02
Renowned actor, director and producer Robert Redford wrapped up filming All is Lost, a new film that was produced in Baja California, Mexico this summer. Redford, who traveled and stayed in Baja during the filming, announced his fondness of the region during a meeting with State Governor Jose Guadalupe Osuna Millán and Secretary of Tourism Juan Tintos Funcke.
Alongside Oscar nominated J. C. Chandor, who wrote and directed the film, Redford said that during the nearly two months he was in the state he visited many areas and was amazed with so many beautiful things. He ...
Interactive Art in London's East End
2012-08-02
Art Tasting, the latest event by the New London Art Council, breaks new ground by engaging the audience as active participants in the creative process.
Along with sessions that include role play, performance, interaction, games and music, emerging artists will give 30 second talks and discuss their work with the public. The shows are open to all audiences and include artists from a variety of styles, moods, mediums and ideas. All in a party atmosphere and in the heart of the exciting East End art scene.
The show will take place over two days in Brick Lane's The Rag ...
Transportation Job Market
2012-08-02
According to Milton Collier, the normal career progression in transportation is based on job mobility. Career trends are often affected by industry-specific issues which may create jobs or result in a loss of jobs. The most common thing is for career moves within a specific industry, during times of expansion and concentrate on job retention in the downsizing periods.
In the US, career trends in transportation have been moving away from the more traditional, fixed courses to higher job mobility as a result of extensive changes to the industry's commercial practices. ...
Abalos & Associates To Participate In St. Mary's Food Bank Alliance Food Drive
2012-08-02
Sandy Abalos, managing partner of Abalos & Associates, PLLC (http://www.abaloscpa.com), has announced that the company will compete in the 14th annual Hill of Beans Food Drive competition, collecting food and funds through Wednesday, Aug. 31 for St. Mary's Food Bank Alliance, noting the specific request for canned, dried or bagged beans due to their high nutrition density. This food drive is a competition in which local accountants and CPAs compete to collect the most beans and food for donation. Every pound of non-perishable food items counts as a "bean," ...
Royal Oaks Building Group Hires Melissa Venia Wickstrom as Accounts Payable Specialist
2012-08-02
Royal Oaks Building Group, LLC (http://www.royaloaksbg.com), an award-winning residential new homebuilder, has announced that Melissa Venia Wickstrom has joined the company as an accounts payable specialist. In this position, Wickstrom will be responsible for monitoring company expenses and vendor invoices, evaluating client contracts, executing third-party payments and maintaining accounts payable files for Royal Oaks Building Group. She brings nearly six years of industry experience to her newly appointed position. Wickstrom previously served as the project accountant ...
LAST 30 PRESS RELEASES:
Launch of the most comprehensive, and up to date European Wetland Map
Lurie Children’s campaign urges parents to follow up right away if newborn screening results are abnormal
Does drinking alcohol really take away the blues? It's not what you think
Speed of risk perception is connected to how information is arranged
High-risk pregnancy specialists analyze AI system to detect heart defects on fetal ultrasound exams
‘Altar tent’ discovery puts Islamic art at the heart of medieval Christianity
Policy briefs present approach for understanding prison violence
Early adult mortality is higher than expected in US post-COVID
Recycling lithium-ion batteries cuts emissions and strengthens supply chain
Study offers new hope for relieving chronic pain in dialysis patients
How does the atmosphere affect ocean weather?
Robots get smarter to work in sewers
Speech Accessibility Project data leads to recognition improvements on Microsoft Azure
Tigers in the neighborhood: How India makes room for both tigers and people
Grove School’s Arthur Paul Pedersen publishes critical essay on scientific measurement literacy
Moffitt study finds key biomarker to predict KRASG12C inhibitor effectiveness in lung cancer
Improving blood transfusion monitoring in critical care patients: Insights from diffuse optics
Powerful legal and financial services enable kleptocracy, research shows
Carbon capture from constructed wetlands declines as they age
UCLA-led study establishes link between early side effects from prostate cancer radiation and long-term side effects
Life cycles of some insects adapt well to a changing climate. Others, not so much.
With generative AI, MIT chemists quickly calculate 3D genomic structures
The gut-brain connection in Alzheimer’s unveiled with X-rays
NIH-funded clinical trial will evaluate new dengue therapeutic
Sound is a primary issue in the lives of skateboarders, study shows
Watch what you eat: NFL game advertisements promote foods high in fat, sodium
Red Dress Collection Concert hosted by Sharon Stone kicks off American Heart Month
One of the largest studies on preterm birth finds a maternal biomarker test significantly reduces neonatal morbidities and improves neonatal outcomes
One of the largest studies of its kind finds early intervention with iron delivered intravenously during pregnancy is a safe and effective treatment for anemia
New Case Western Reserve University study identifies key protein’s role in psoriasis
[Press-News.org] A Nationwide Study Conducted by Catalyst Healthcare Research Finds Innovative Ways for Physician Practices to Improve the Patient ExperienceA national study conducted by Catalyst Healthcare Research finds 10 innovative ways to improve the patient experience in the doctor's office.