How can brands address growing consumer scepticism?
Transparency and effective communication are critical for brands to gain and keep consumer trust according to new research.
The University of Adelaide’s Dr Kate Sansome, from the Adelaide Business School has led a study which suggests that consumers want brands to be transparent about topics that impact them.
“As sociopolitical issues become topical in the news and social media, brands are expected to be transparent about them; for example, as consumers face cost-of-living pressures, they will expect brands to be transparent about this issue,” says Dr Sansome, who conducted the study with the Professor Jodie Conduit and Dr ...







