Ochsner Health selects DeepScribe to bring ambient AI to clinicians

The collaboration has seen notable results for patient satisfaction and provider adoption, with DeepScribe AI to be rolled out across the 46-hospital system

2024-07-31

(Press-News.org) New Orleans, LA - July 30, 2024 – Ochsner Health announces an enterprise-wide agreement with DeepScribe to implement its ambient AI clinical documentation technology across its 46 hospitals and 370 health and urgent care centers. DeepScribe ambient AI turns each patient conversation into a complete, accurate note with real-time insights for clinicians, empowering them to be fully present with the patient while helping health systems achieve quality and value-based goals.

Ochsner clinicians participating during the pilot phase have already seen a positive effect on the patient experience, with 96 percent of their patients stating they are likely to recommend the provider.

"Our physicians can focus entirely on the patient, knowing that documentation is being completed seamlessly in the background," said Jason Hill, MD, Innovation Officer at Ochsner. "DeepScribe's Customization Studio and deep Epic integration have allowed us to deploy ambient AI with specialty-specific workflows that accommodate physician preferences while aligning with Ochsner-specific requirements. The result is consistently high-quality notes and high clinician adoption."

DeepScribe customization capabilities – per specialty, workflow, and provider – give Ochsner the opportunity to drive system-wide standardization while satisfying providers’ desire to produce notes to their preferences. The result is a 75% clinician adoption rate during the initial launch – and ongoing time savings.

“Before using DeepScribe, I spent at least two to three hours a day preparing for visits and then going back and editing notes based on patient conversations,” explained Dr. Terrance Wickman, an Ochsner nephrologist. “Now, I have been able to streamline that into three to four minutes per note. So documentation takes me about a quarter of the time.”

“I love the assessment and plan,” added Erica Doubleday, an oncology nurse practitioner at Ochsner. “Not only does it capture way more than I'm able to, but it writes it so succinctly.”

"We believe that the differences in every clinician's workflow and personal preferences should be celebrated,” said Matthew Ko, DeepScribe COO and co-founder. “We have specifically designed the technology so every physician can customize it for how they work and care for patients.”

“It is inspiring to see how the Ochsner team has adopted DeepScribe across its various departments,” said Akilesh Bapu, DeepScribe CEO and co-founder. “It motivates us to continue delivering the most scalable, flexible solution to match unique system requirements and clinician workflows."

This partnership sets the stage for further expansion of DeepScribe throughout Ochsner Health with a continued focus on co-developing ambient AI solutions that will best serve the health system's clinical and organizational needs.

About DeepScribe

DeepScribe is the leader in ambient intelligence for healthcare, with a platform that automatically produces complete, accurate documentation and delivers real-time insights to physicians in the moment of care. Built on the world’s largest database of patient conversations, DeepScribe’s AI technology, HealAI, is trained to manage the most complex cases, with customized workflows for each medical specialty. With a mission to bring the joy of care back to medicine, DeepScribe frees clinicians to be wholly present with patients while ambient intelligence helps them make the most of every encounter. Visit deepscribe.ai to learn more.

About Ochsner Health

Ochsner Health is the leading nonprofit healthcare provider in the Gulf South, delivering expert care at its 46 hospitals and more than 370 health and urgent care centers. For 13 consecutive years, U.S. News & World Report has recognized Ochsner as the No. 1 hospital in Louisiana. Additionally, Ochsner Children’s has been recognized as the No. 1 hospital for kids in Louisiana for three consecutive years. Ochsner inspires healthier lives and stronger communities through a combination of standard-setting expertise, quality and connection not found anywhere else in the region. In 2023, Ochsner Health cared for more than 1.5 million people from every state in the nation and 65 countries. Ochsner’s workforce includes more than 38,000 dedicated team members and over 4,700 employed and affiliated physicians. To learn more about how Ochsner empowers people to get well and stay well, visit https://www.ochsner.org/.

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