Product Support Services, Inc. "PSSI" Announces New Hires

Service supply chain expert Russell Joly will serve as General Manager for PSSI's embedded reverse logistics operation supporting a major retailer in Illinois.

2012-08-05

COPPELL, TX, August 05, 2012 (Press-News.org) Product Support Services, Inc. (PSSI), a specialized provider of service supply chain and reverse logistics solutions for the electronics industry, today announced the company has secured the services of Russell Joly as General Manager for its embedded repair operation in Illinois.

Joly brings more than 30 years of aftermarket services experience to his role at PSSI, where he will oversee PSSI's embedded reverse logistics, repair and refurbishment operations in Illinois. The operation, started in October of 2011, supports the repair and refurbishment of product returns for a major retailer. Processing 10,000 units each month, the operation repairs and remanufactures products ranging from 92" TVs to notebooks, netbooks and a wide variety of consumer goods. According to PSSI President and COO Bill Biancaniello, Russell's substantial background in service supply chain management, as well as a strong track record of electronic product service, repair, remanufacturing and service operations experience, will enhance PSSI's ability to develop and deliver innovative solutions for its customers. Joly will report to Mr. Biancaniello.

"Russell has played a major role in the history of the product services industry. As Vice President at Circuit City, he managed the Firedog service operation and transformed their service division from a cost center to a profit center in less than 18 months. As Vice President of Service and Support at RadioShack, he developed the reverse logistics service operation that allowed RadioShack's 7,500 locations to become a leading provider of cellular and computer technology, processing over 5 million items a year. We're confident that Russell's expertise will prove strategic to PSSI in developing the operational template for PSSI's Embedded Solutions model. This will allow PSSI to bring this innovative reverse logistics solution to original equipment manufacturers (OEMs), retailers, distributors and third party logistics providers (3PLs) across the U.S.," said Biancaniello.

Experienced IT professional Stephen Mull to serve as Director of IT for PSSI in Coppell, Texas.

PSSI today announced the company has hired Stephen Mull as Director of IT.

Mull brings more than 25 years of IT management and development expertise to his position at PSSI, where he will oversee PSSI's information technology functions throughout PSSI operations in Coppell and all off-site embedded operations at client facilities. "Stephen's experience in IT operations management coupled with his extensive familiarity with the challenges of our service industry make him the ideal selection for this new role at PSSI" said Robert Cook, CEO of PSSI. "Stephen previously worked at Flextronics, BrightPoint and other 3PLs. His hiring represents another key addition to PSSI's executive management team that will position us for significant growth in the coming decade," said Cook. Mull will be a direct report to PSSI President and COO, Bill Biancaniello.

Mull will oversee the continuing development of PSSI's premier repair operations management software platform. PSS.Net provides serialized tracking of all service actions from receipt, test, repair, parts allocation, refurbishment, re-kitting and shipment. This software is integrated with a Microsoft Navision ERP system allowing PSSI to provide daily reporting to clients, which includes tracking of PSSI's best-in-class warranty returns rate of less than 1%.

PSSI adds two Key Hires for Sales Team at PSSI in Coppell, Texas.

PSSI today announced the company has hired Janie Cavender as Senior Business Development Manager and Jamie Blazek as Sales Administrator. Janie brings over 25 years of sales experience in the information technology and wireless industry. Jamie has over 15 years of sales support and executive management administration experience including service with Lucent Technologies. "Both Janie and Jamie represent key hires to our sales team and will help us respond to the growing demand for PSSI's reverse logistics and depot repair services" said Michael Schuler, EVP of Sales and Marketing. The two new hires will report to Mr. Schuler.

About Product Support Services, Inc.
Based in Coppell, Texas, Product Support Services, Inc. (PSSI) provides service supply chain solutions to assist OEMs, service providers, retailers, distributors, carriers and 3PLs provide reverse logistics solutions including product returns management and depot repair services that optimize value recovery on returned products and extend the life-cycle on deployed electronics. Operating from 125,000 Sq. Ft. facility in a triple free port zone, PSSI employs lean manufacturing principles and is an ISO9001:2008 certified operation.

For more information about PSSI, visit www.PSSIRL.com.

Contact:
Michael Schuler,
Executive Vice President, Sales and Marketing
(972) 462-3970 Ext. 261
mschuler@pssirl.com

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