Biel's Document Management Expands in Rochester Area

ROCHESTER, NY, September 23, 2010 (Press-News.org) Biel's, founded in 1939, is a value-added provider of products and solutions that enable companies to scan, store, retrieve, and use documents and information more efficiently, accurately, and securely. Leveraging decades-long business partnerships with such well respected companies as Canon, Kodak, and EMC, Biel's is expanding its customer sales, support, and service functions at its Linden Oaks Office Park location.

Shawn Patrick Mulvaney has been promoted to area manager. After a rigorous internal review, Mulvaney was selected from a short list of top performing executives for this significant position in a key Biel's marketing area. "It is an honor to receive this prestigious post," he said. "We work very hard to be the trusted first choice of our customers for their document management needs."

A member of the Association for Information and Image Management ("AIIM"), Mulvaney has worked in sales for over 10 years. His new responsibilities include general area management, as well as the coordination of efforts to help customers improve operating efficiencies and process improvements. Mulvaney, who graduated with a BS in Business Management from the State University College at Buffalo and an MBA from the University of South Florida, previously served as Biel's sales representative for central New York State.

Simultaneously, Biel's named Kelley H. Hartman to the newly created position of Project Manager.

Hartman, one of Biel's top technical gurus, was chosen based on her outstanding results and customer satisfaction. "This is an exciting opportunity to be an integral part of Biel's aggressive growth program and meet our customers' needs," she said. Her new responsibilities include working closely with customers to determine document management solutions, coordinate demonstrations, organize work schedules, coordinate installations, and ensure customer satisfaction. Hartman, a 23-year Biel's veteran, is a Certified Document Imaging Architech. She most recently served as Biel's senior technical support specialist. Previously, she had handled installations, technical support, and product training for Scientific Calculations, Inc. in Fairport. A graduate of dozens of industry software training programs, she has helped build the capability and professionalism of the Biel's team, which, in turn, recently led to the highest customer satisfaction ratings in company history.

Adam R. Yearley has been promoted to Support Specialist on the team. He joined Biel's in 2006 as a lead digital operator in the conversion services division. Yearley has developed a wealth of hardware, software, programming, networking, web design, operating systems, and image conversion knowledge and experience. A graduate of Bryant & Stratton College with an AAS in information technology, his new responsibilities include working closely with customers to perform project installations and deliver pre- and post-sales support, such as demonstrations, technical support and maintenance, and training.

Biel's confirmed that Ralph T. M. Bell will remain the team's service technician for the Rochester/Monroe County area. Bell has served in this capacity since joining Biel's in 1987. Bell honed his management skills in the Rochester retail industry, then completed his education in computer repair technology at the Advanced Training Center. His background in troubleshooting and maintaining computer systems has been well-regarded by customers and industry professionals alike. His responsibilities continue to include working closely with customers to perform installations of scanners and related equipment, conduct maintenance and repairs, and furnish equipment upgrades.

Dennis Kempner, Biel's President, commented, "This unique group of individuals is known for understanding its customers' businesses, delivering the latest in innovative products and solutions, and providing top-notch support and service to our customers. I think they'll do a remarkable job helping companies be more effective and efficient."

Since 1939
Servicing customers for over 65 years. The imaging leader and first choice for diverse information management solutions. Biel's is a service company providing innovative document management solutions using digital and microfilm technology to enhance customer productivity. We are totally focused on our customers to ensure that your needs are always met. Find out what others have known for over 65 years: At Biel's, Customers are our First Priority. For more information, please contact us at 800.722.2435.