CAI Announces August 2012 Seminars And Development Programs In Greensboro

GREENSBORO, NC, August 01, 2012

Bruce Clarke, president and CEO of CAI (http://www.capital.org), a human resource management firm that helps organizations maximize employee engagement while minimizing employer liability, announced the company's August 2012 schedule of training and development seminars. All courses will be held at CAI's Greensboro location at 7817 National Service Road, Suite 509 unless otherwise noted.

-"Customer Service Excellence Certification Program" is a two-day, highly interactive program that will teach participants how to provide extraordinary customer service through maximizing customer relationships. Course participants will learn how to apply customer service excellence as a business differentiator, and identify internal and external customers and the five characteristics they most care about. The program will take place on Tuesday, Aug. 7 from 9 a.m. to 4 p.m. through Wednesday, Aug. 8 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/bPWx8O.

-"Ask the Expert - How Baseline Affects Bottom-Line: Reducing Work Disability" is a complimentary program for CAI members only. Debra C. Lord, president of Job Ready Services, will lead the program providing information and answering questions about the importance of effective baseline measures. Additionally, she will explain how these measures can help provide employers with the ability to reduce work-related deficits, protect employees from unnecessary risks and identify the best methods to abate risks. The Ask the Expert programs are built to be interactive with a significant amount of time committed to answering questions from the audience. Participants are encouraged to bring questions. The course will take place on Thursday, Aug. 9 from 8:30 a.m. to 10 a.m. For more information, visit http://bit.ly/iR0kpg.

-"Basic FMLA: Purpose, Provisions and Regulations" is a three-hour course that will outline the details of the Family and Medical Leave Act (FMLA), including its purpose, provisions, coverage and eligibility. Through group discussions, exercises and case studies, participants will evaluate leave requests to better understand the different situations that may occur and the proper way to handle them. At the end of the course, participants will be able to identify the purpose and benefits of the FMLA, recognize when and to whom it applies, understand key provisions of the law, assist employees in handling leaves appropriately and protect their organizations from liability. The course will take place on Wednesday, Aug. 15 from 1 p.m. to 4 p.m. For more information, visit http://bit.ly/96odRC.

-"EEO: Harassment, Discrimination and Retaliation" is a half-day course in which participants will learn how to be better prepared to prevent and handle harassment, discrimination and retaliation. Participants will first learn about the Equal Employment Opportunity Commission (EEOC), the EEO laws that the agency enforces, the charge process and the responsibilities of managers as agents of an organization. Then, through an analysis of litigation trends, recent developments in the law and actual case studies, participants will develop strategies that can help protect their companies. The course will take place on Wednesday, Aug. 15 from 9 a.m. to noon. For more information, visit http://bit.ly/ctv8a6.

-"Advanced FMLA: The New Regulations and Other Leaves of Absence" is a three-hour course for HR professionals and professionals with HR duties that will go beyond the basics of the FMLA and will explore the potential mistakes employers may face. Attendees will discover practical solutions to the most troublesome FMLA issues and how to legally end extended leaves of absence with confidence. Course participants will better understand the intricacies of the FMLA, Americans with Disabilities Act (ADA), and workers' compensation laws; evaluate how new FMLA regulations will affect their individual organizations; recognize when the laws overlap and identify how to properly resolve the overlap; develop practical solutions to compliance problems and mistakes; and bring extended and multi-issue leaves of absence to a conclusion. The course will take place on Thursday, Aug. 16 from 9 a.m. to noon. For more information, visit http://bit.ly/b06TOx.

-"Improving Communication Using the DISC Assessment" is a three-hour course that will teach attendees how to improve communication skills by understanding individuals' DISC styles, how DISC styles affect everyday life and how to adapt communication techniques to the DISC styles of others. Course participants will uncover the four primary DISC styles, analyze their own DISC styles, describe how each DISC style prefers to communicate, identify the DISC styles of others and develop strategies to better communicate with individuals of differing DISC styles. This course, which is part of the "Practical Management I Certification Series," will take place on Thursday, Aug. 16 from 9 a.m. to noon. For more information, visit http://bit.ly/arscN0.

-"Maximizing Performance: The Power of Feedback" is a three-hour course and part of the "Practical Management I Certification Series" that will use personal feedback assessments and group exercises to teach attendees the skills needed to provide feedback that will maximize employee performance. At the end of the course, attendees will be able to describe and provide reinforcing and developmental feedback to employees and practice strategies for handling pushback when delivering feedback. The course will take place on Thursday, Aug. 16 from 1 p.m. to 4 p.m. For more information, visit http://bit.ly/dvUKXG.

-"Practical Management I Certification Series" is a skill-building series comprised of eight courses that will assist managers and supervisors in sharpening their basic management skills to help increase their effectiveness as leaders and the performance of their employees. This series will offer a review of current theories in management with examples of how to apply them to the workplace. At the end of the course, participants will be able to analyze and better communicate with varying DISC styles, apply communication skills and coaching to help others through challenges, create a plan for motivating team members, develop strategies to address problem performance, and deliver an effective performance appraisal and development plan for employees. Each of the eight courses of the series may be taken individually. This series will run from Thursday, Aug. 16 through Friday, Sept. 14 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/atYYsN.

-"Developing Others Through Coaching" is a three-hour interactive course in which attendees will learn what coaching is and how it can be best used to get the most out of teams. Additionally, attendees will discover the best times to apply coaching skills, how to become a thinking partner for employees and how to use coaching to achieve business goals. At the end of the course, participants will be able to describe the business impact of coaching, define coaching and describe coaching tools, and articulate the importance of and describe the communication skills needed for helping team members through problems. This course is part of the "Practical Management I Certification Series" and will take place on Friday, Aug. 17 from 9 a.m. to noon. For more information, visit http://bit.ly/bm3w8g.

-"Inspiring Employee Motivation" is a three-hour course that will teach attendees how to recognize and use employee motivators to inspire optimal productivity. At the end of the course, attendees will be able to understand the link between motivation and performance, describe the elements of a motivating work environment, assess their individual motivational style, and create a plan for motivating team members. The course will take place on Friday, Aug. 17 from 1 p.m. to 4 p.m. For more information, visit http://bit.ly/cQrnVB.

-"Compliance in a Post-Healthcare Reform World" is a three-hour course for HR managers, benefits managers and individuals directly involved in employee benefit decisions that will teach attendees how to plan for the changes and subsequent impacts of PPACA on their employee benefit plans. Topics of discussion will include: the emerging importance of control groups and the impact they have on workplace responsibilities, new requirements for discrimination concerns, and whether attendees' contribution strategies will need additional changes. The course will be led by Mike Beck, principal health and wellness consultant for Hill, Chesson & Woody. The course will take place on Tuesday, Aug. 21 from 9 a.m. to noon and again from 1 p.m. to 4 p.m. For more information, visit http://bit.ly/NOcS6x.

-"Forklift Operator: Train the Trainer" is a full-day course that will review the formal, or classroom section, of the required forklift training based on OSHA's Revised Standard for Powered Industrial Truck Operator Training. Training course materials include: the class PowerPoint presentation complete with the instructor's notes, a copy of the Powered Industrial Truck OSHA Standard and a supplemental guide for Forklift Operator: Train the Trainer with tips on how to be an effective trainer. This course will take place on Tuesday, Aug. 28 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/chPa8d.

-"Newly Appointed Supervisor Certification Program" is a two-day program that will help first-time supervisors and managers establish a strong foundation for success. The program will begin with a self assessment to identify strengths and important areas for growth to ensure a smooth and effective transition. The program will then focus on basic supervisory skill building and strategies for building trust, communicating effectively, motivating and recognizing employees, delegating, and managing conflict. Additionally, attendees will develop action plans to transfer lessons and skills learned directly back to their individual workplace situations. The program will take place on Tuesday, Aug. 28 from 9 a.m. to 4 p.m. through Wednesday, Aug. 29 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/9TWV1s.

QUOTES:
"We are excited to announce the schedule for the upcoming August seminars in Greensboro," said Clarke. "Our programs address the needs of today's professionals, supervisors, managers and human resources executives, and provide an in-depth look into relevant workplace topics, trends and common issues with interactive discussions, expert advice and highly-effective training tools to foster individual and professional growth."

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DETAILS:
- All events are open to both CAI members and nonmembers, unless otherwise noted.

ABOUT CAI:
CAI is a trusted resource for HR, compliance and people development. With locations in Raleigh and Greensboro, CAI is a membership-driven organization that helps North Carolina employers maximize employee engagement and minimize employer liability through human resources and management advice, training, news, survey data, public policy advocacy and consulting services. For more information, please call (919) 878-9222 or visit http://www.capital.org.

Anjelica Cummings
MMI Public Relations
(919) 233-6600
anjelica@mmipublicrelations.com
http://www.twitter.com/MMIPR
http://www.mmipublicrelations.com
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