CAI Announces November 2012 Seminars And Development Programs In Raleigh

RALEIGH, NC, October 20, 2012

Bruce Clarke, president and CEO of CAI (http://www.capital.org), a human resource management firm that helps organizations maximize employee engagement while minimizing employer liability, announced the company's November 2012 schedule of training and development seminars. All courses will be held at CAI's Raleigh location at 2900 Highwoods Blvd. unless otherwise noted.

-"Essentials of HR Certification Program" is a certification program that will teach participants the essential elements of the human resources function. Participants will discuss the fundamental regulatory and compliance knowledge that is needed to protect organizations. During the program participants will review hiring practices, new employee orientation, record keeping, how to handle and recognize discrimination, and much more. The course will begin Thursday, Nov. 1 and occur weekly through Thursday, Nov. 15 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/bgCbnY.

-"Tell It Like It Is: How Communication Can Help Improve Perceived Value and Control Your Healthcare Costs" is a three-hour interactive session focused on teaching attendees how to gauge employee opinions on benefits and build a communications strategy around that information. Attendees will learn about the latest benefit communication tools and determine which methods are most fitting for their message and employees. Presentations will be led by Joanne Forbes, FLMI, MBA, from Hill, Chesson & Woody Employee Benefit Services. The program will take place on Thursday, Nov. 1 from 9 a.m. to noon and again from 1 p.m. to 4 p.m. For more information, visit http://bit.ly/9GefwI.

-"Workplace Laws for Managers and Supervisors" is a half-day course that will help participants better understand individual responsibilities relative to the numerous and confusing laws that govern the workplace. Participants will discuss strategies for understanding and complying with workplace laws such as those addressing sexual harassment, discrimination, civil rights, disabilities, labor relations and the Family and Medical Leave Act (FMLA). Additionally, participants will learn how to document relevant situations and counsel employees. The course will take place on Tuesday, Nov. 6 from 9 a.m. to noon. For more information, visit http://bit.ly/cny9bE.

-"Interviewing for Success" is a one-day course that will teach attendees interviewing techniques that will improve interviewing skills and lead to successful hires, a stronger team and a competitive edge. During the course, attendees will learn to avoid common interviewing errors, develop effective interview questions and create strategies for handling difficult candidate responses. The course will take place on Tuesday, Nov. 6 from 1 p.m. to 4 p.m. For more information, visit http://bit.ly/aAH18N.

-"Managing Problem Performance" is an interactive program designed to help attendees discover strategies and tools to better handle problem performance. At the end of the program, participants will be able to define performance management, determine the difference between behavioral issues and performance issues, and identify the causes of poor performance and the components of a performance improvement plan. The program will take place on Wednesday, Nov. 7 from 9 a.m. to noon. For more information, visit http://bit.ly/dAzTvH.

-"Conducting Effective Performance Appraisals" is a three-hour course in which participants will evaluate their current appraisal process, learn key strategies for evaluating and discussing performance, and create a plan with specific action items to improve performance appraisal skills. At the end of the course, participants will be able to better understand the components of an effective performance appraisal, identify key elements in conducting a performance appraisal discussion, and create an appropriate and effective development plan. The course will take place on Wednesday, Nov. 7 from 1 p.m. to 4 p.m. For more information, visit http://bit.ly/cOTUwW.

-"What Every Manager Needs to Know About Progressive Discipline and Termination" is a half-day course that will prepare attendees on how to effectively use progressive discipline and, when necessary, conduct the termination process. Attendees will discover the essential elements of the progressive disciplinary process, identify when progressive discipline is appropriate, and how to apply discipline fairly and consistently. Additionally, discussions will cover the importance of proper documentation in the disciplinary and termination processes. The course will take place on Friday, Nov. 9 from 9 a.m. to noon. For more information, visit http://bit.ly/nqSW8R.

-"Inspiring Employee Motivation" is a half-day course that will instruct attendees on how to inspire employees for optimal productivity and performance. Through discussing motivation styles and the key elements for creating a motivating workplace, attendees will discover the tools needed to promote productivity and increased performance levels. At the end of the course, participants will be able to understand the link between motivation and performance, describe the elements of a motivating workplace, assess the components of various motivational styles, create a plan for motivating team members, and explain the relationship between effort, performance, rewards and goals in motivating employees. The course will take place on Friday, Nov. 9 from 1 p.m. to 4 p.m. For more information, visit http://bit.ly/cQrnVB.

-"Customer Service Excellence Certification Program" is a highly interactive two-day certification program. Participants will discover how to maximize customer service skills with tools to improve overall customer and business relationships. Program objectives include learning strategies for more effective communication, tips to handle difficult personalities with ease, and the "how-tos" for making a professional impression in every customer interaction. The program will take place on Monday, Nov. 12 from 9 a.m. to 4 p.m. through Tuesday, Nov. 13 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/bPWx8O.

-"Communication and Conflict Resolution: Mastering the Key Skills for Working Effectively with Others" is a full-day course that will provide the needed materials for building productive work relationships by utilizing communication and collaboration skills. Participants will identify specific conflict triggers as well as strategies to help avoid or manage a potential conflict. Additionally, discussions will cover strategies for working with difficult people and how to better manage conflict responses. The course will take place on Wednesday, Nov. 14 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/d7hjER.

-"Fundamentals of Management Certification Program" is a two-day interactive program designed to help managers master the key competencies associated with effective leadership: leadership vision, values and character, communication, coaching, and credibility. Participants will learn and practice applying the necessary skills for positively influencing employees to optimal performance and productivity. The course will take place on Thursday, Nov. 15 from 9 a.m. to 4 p.m. through Friday, Nov. 16 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/bIWEzs.

-"Essentials of Effective Negotiating" is a highly interactive full-day course in which attendees will obtain the skills needed for effective negotiations to drive business success through practicing three major negotiation skills: power of perception, power of inquiry and power of listening. Additionally, through group discussions, class exercises and activities encouraging real-world application, attendees will learn strategies for better managing the negotiations that they currently face. The course will take place on Tuesday, Nov. 27 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/uJAPV1.

-"Ask the Expert - Elements of an Effective Safety Program" is an interactive program for CAI members only. Participants will learn tools and techniques needed to help bolster current safety programs and reduce claims to foster a more effective workplace, employee well-being and a reduction in insurance premiums. Gene Seago, director of the safety and loss control division for The Clement Companies will serve as the guest speaker. The program will take place on Wednesday, Nov. 28 from 8:30 a.m. to 10 a.m. For more information, visit http://bit.ly/SgKajt.

-"HR Business Partner Certification Program" is a two-day certification program that will teach participants how to boost their HR business partner skills and how to have a greater impact on their organizations while building highly productive working relationships with internal clients. Through discussions, role playing exercises, case studies and self-assessments, this certification program will give attendees the skills needed to identify key business issues, diagnose customer needs and effectively influence others. The program will take place on Wednesday, Nov. 28 from 9 a.m. to 4 p.m. through Thursday, Nov. 29 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/mQi8dI.

-"Time Mastery: Taking Control of Your Time" is an interactive one-day course that will help participants use time management skills in order to accomplish more. A time mastery profile assessment will be given prior to the program and the results will be analyzed and tailored to participants' specific organizational needs. Additionally, participants will learn a system for successful prioritization and discover how best to deal with interruptions and avoid procrastination. The course will take place on Friday, Nov. 30 from 9 a.m. to 4 p.m. For more information, visit http://bit.ly/aJLJQz.

QUOTES:
"We are excited to announce the schedule for the upcoming November seminars in Raleigh," said Clarke. "Our interactive and thought-provoking programs cover relevant topics for today's professionals who work to promote the overall growth of the Triangle's business community. Additionally, our seminars provide the necessary tools and information to foster professional and personal development for the area's professionals, supervisors, managers and HR executives."

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DETAILS:
- All events are open to both CAI members and nonmembers, unless otherwise noted.

ABOUT CAI:
CAI is a trusted resource for HR, compliance and people development. With locations in Raleigh and Greensboro, CAI is a membership-driven organization that helps North Carolina employers maximize employee engagement and minimize employer liability through human resources and management advice, training, news, survey data, public policy advocacy and consulting services. For more information, please call (919) 878-9222 or visit http://www.capital.org.

Anjelica Cummings
MMI Public Relations
(919) 233-6600
anjelica@mmipublicrelations.com
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