New research shows unpredictable work schedules impact restaurant revenue
INFORMS Journal Management Science Study Key Takeaways:
Changing an employee's hours during their shift, typically by having them stay longer, hurts restaurant revenue.
Checks for parties handled by servers who'd been asked to stay longer during their shift dropped by 4.4%, on average.
Servers asked to stay longer reduced the effort spent on upselling and cross-selling additional menu items.
CATONSVILLE, MD, February 25, 2021 - Short notice versus no advance notice makes a huge difference when it comes to employee scheduling in the restaurant industry. New research in the INFORMS journal Management Science finds checks for parties handled by servers who were asked (with ...











