Why Human empathy still matters in the age of AI
A new study finds that people value empathy more when they believe it comes from a human—even if the actual response was generated by AI. Across nine studies involving over 6,000 participants, the research reveals that human-attributed responses are perceived as more supportive, more emotionally resonant, and more caring than identical AI-generated responses.
A new international study led by Prof Anat Perry from the Hebrew University of Jerusalem and her PhD student – Matan Rubin, in collaboration with Prof. Amit Goldenberg researchers from Harvard University and Prof. Desmond C. Ong from the University of Texas, finds that people place greater emotional value on empathy ...