OAKBROOK, IL, November 03, 2010 (Press-News.org) In the midst of a hyper-growth phase, Access Media 3, one of the country's top ten multi-dwelling unit digital and telecommunication providers, today announced its investment in an upgraded call center and an AM3 Customer Relationship Team. The new Team will act as the company's primary point for each property, specifically interacting with the property manager or building owner for every building that AM3 serves.
The upgraded call center is led by newly appointed Access Media 3 Senior Vice President of Engineering and Operations, Ines C. LeBow. Under Ms. LeBow's new leadership over the past several weeks, the Access Media 3 call center has experienced peak performance levels, reducing hold times by as much as 90%, while continuing to grow its customer base. The call center supports all daily activity and is closely tied to the Customer Relationship Team.
This tenacious operational focus is designed to propel Access Media 3 forward with consistent, exceptional quality service, which will fuel continued rapid growth levels in the Chicago and Minneapolis/St. Paul markets. The new structure ensures improved executive involvement, while sustaining a superior customer service experience.
"Access Media 3 is a dynamic growth company that has taken off in many dimensions. Our next and most important step is to seamlessly build and deliver excellent service, spearheaded by our knowledgeable customer care experts and the new Team," commented Scott Rediger, Chief Executive Officer of Access Media 3. Additionally, Mr. Rediger stated, "With our investments in the Team, the call center, and Ines's experience and leadership, we're ready for our next growth stage".
About Access Media 3
Access Media 3, headquartered in Oak Brook, Illinois, is one of the leading providers of comprehensive digital media and telecommunications solutions (triple play media services) including design, installation, maintenance, and management services for multi-dwelling units. Led by a team of industry veterans, Access Media 3 prides itself on offering flexible, tailor-made solutions through strong project management and property-specific solutions based upon wiring and technology needs. Its satellite television is provided through its account partnership with DirecTV which, in 2010, awarded Access Media 3 its Highest Year-Over-Year Growth Award. Visit http://www.am3inc.com for more information.
For more information, contact:
Nancy Gerstein
Creative Marketing Associates, Inc.
2501 Clavey Road
Highland Park, IL 60035
847 401 0384
nancy@creativemarketing.co
Access Media 3 Invests In Upgraded Call Center and New Customer Relationship Team; Hits Highest Performance Standards
Access Media 3, a top-10 provider of digital and telecom services to multi-dwelling unit buildings, demonstrates its commitment to customer service with an improved Call Center and Customer Relationship Team.
2010-11-03
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[Press-News.org] Access Media 3 Invests In Upgraded Call Center and New Customer Relationship Team; Hits Highest Performance StandardsAccess Media 3, a top-10 provider of digital and telecom services to multi-dwelling unit buildings, demonstrates its commitment to customer service with an improved Call Center and Customer Relationship Team.