GRANTS PASS, OR, January 19, 2011 (Press-News.org) Online auction sellers need customer service and they are shifting gears and searching for sites that meet this need. A recent report, (12-20-2010) by Janet Morrissey of TIME.com was titled "On Hold at eBay: Customer Service Lines Go Dead" in which she tells about phone services being disconnected and unbelievable "on-hold" times, while awaiting a representative to address ones problems, questions and concerns.
Read more: http://www.time.com/time/business/article/0,8599,2037970,00.html#ixzz1Aezhjplww
"Great customer service leads to customer satisfaction, which leads to customer loyalty, which leads to company profitability," says Stephen Brown, a professor at the Center for Services Leadership at Arizona State University's W.P. Carey School of Business. "I think some of the companies - eBay in particular - may have lost sight of that."
Leaving the auction giant for a smaller auction site, (OnlineAuction.com) over customer service issues has been going on for a few years now, and as you can see, it appears that conditions aren't getting any better, except at OnlineAuction.com.
Anna, 01-03-2011
"I love it here at OnlineAuction.com," says letsplaytagsales, a founding member, "it has been a pleasure selling here. There's really less stress than anywhere else I have sold before. I have been selling on this site since August, of this year; but I have been selling online for over 10 years. I once was running four sites on my own at the same auction house.
I started selling online to make money and support my family since I was going through hard times and needed to find something to do besides retail which is exactly what I do...I own a retail store, sell costume jewelry and at the same time I was going through a divorce with no child support, I had to sell online. At first, I began making some big money on eBay and that helped me a lot by keeping my store alive and taking care of my four kids.
Now I have found this great site and I love it here! EBay did not do the right thing by me and even with as much money as I was paying for fees, they didn't care...and you know what? Neither did I because I knew I could make it anywhere.
So eBay lost the best seller they had. So, here I am, and as happy as can be with OnlineAuction.com.
My love is buying and selling. I enjoy not only the selling and the buying but meeting the people and knowing the history of the people. When I know that I have helped someone in need by buying an item from them, it makes me happier to know I helped them.
Soon, I'll be on a TV reality show preview in February! It's on TRUTV as a tag sale seller...a really great fun show that will be on once a week, 1 hr a week nationwide. I am very excited about this and will be finding many more goodies to bring on OnlineAuction.com to sell. On creating a great store on OnlineAuction.com ... I feel that just a happy colorful honest place to shop is the answer, doesn't have to be fancy, just happy and inviting."
Melissa, 12.20.2010
A 50-year old Lake Stevens, Wash., resident who sold items on eBay for nine years, says she left the auction giant for a smaller auction site over customer service issues. "If you e-mailed a question, it would take days to get an answer back and lots of times it was just an automated response," she says. Another former eBay seller, Jennie Westcott of Marshaltown, Iowa, expressed a similar view and wound up going to a smaller site, OnlineAuction.com, where "you can dial the number and, boom, you have people" not computer crap where you have to deal with ring-around-the-rosy stuff."
Read more: http://www.time.com/time/business/article/0,8599,2037970,00.html#ixzz1AlIb9K8o
Chris, 12.20.2010
A former eBay power seller and now president of OnlineAuction.com, says eBay's strategy to serve its biggest buyers and sellers and shut out the little guys is short-sighted. "It's senseless because those are the guys that built you,"
Read more: http://www.time.com/time/business/article/0,8599,2037970,00.html#ixzz1AlIb9K8o
Jen, 11.10.2008
I SELL ON OLA! OnlineAuction.com! Draggon Tagger's Cave! Lots of great sellers there and very friendly too! And it's only 8 bucks a month period! No listing, Final value or hidden fees and most sellers only charge ACTUAL SHIPPING! Not the blown out of proportion charges like other sites. List all you want for that $8 a month and the only extra you will pay is for enhancements that you choose! You can have up to 4 pictures FREE in your listings too! Lots of bonuses there! I won't sell anywhere else! Come look us up! I'm DraggonTagger.
MetzyMom, 11.10.2008
I buy and sell at www.onlineauction.com (aka www.OLA.com ) and I love it there. I am a Founding Member there, which means I get a Free Store for Life and I will NEVER pay more than $8 a month in my lifetime to be a member (plus a lot of other perks, but those were huge to me). Remember when some sites were inexpensive to list on? For $8 a month, EVERY SELLER (whether you are a Basic Member, Charter Member, or Founding Member), we get to list as many items as we want. We pay no listing fees. We pay no final value fees. We choose how our customers will pay us (PP, GCO, RME, Checks, MO's, etc... any way YOU choose). We run our businesses the way we choose, not the way some site chooses for us. Feedback is a two way street. We get 4 free pictures (that enlarge for free) with every listing. We do as much (or as little) advertising as we like. We list what we like. We price the way we like. We choose our own postage and shipping companies. At www.OLA.com, you do things the same way you would in a regular brick and mortar store! It's awesome!
davendeb1178, 11.10.2008
Deb and I sold on the big E for almost 4 years and when the big change started back early this year we decided we needed a change. We ended up on OLA.COM and are very happy there. It is a no stress place to sell and the people are like family and we all help each other out, we work as one to build a great site for all of us.
Our sales have been picking up and we are very happy with the customer support and the other sellers.
We truly are one big happy family.
http://www.businessweek.com/smallbiz/running_small_business/archives/2008/11/where_do_you_se_1.html
"OnlineAuction.com," wants you to know that we understand the need for quality customer service, and will do everything we can to meet the needs of our customers and prospective customers alike, visit us at "OnlineAuction.com" and see the difference.
In addition, if you want to have an online "store" (called an OLA House) for your items, and have your fees "locked in" for life, simply become a Founding Member of OnlineAuction. It's the perfect solution!
Need Help Call Us 800-900-2828
Read more. How to Become a Founding Member of OLA--the Online Auction Site!
So for the "Best in Customer Service"
Visit www.OnlineAuction.com
And enjoy an easy, feature rich online auction
"Where Buyers and Sellers Meet"
800.900.AUCTION
800.900.2828
~THE BEST SUPPORT AROUND~
Support@OnlineAuction.com
OnlineAuction.com Gains Momentum with "Customer Service"
While customer service phones have gone dead on some online auction sites. The toll free number at OnlineAuction.com is "LIVE".
2011-01-19
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[Press-News.org] OnlineAuction.com Gains Momentum with "Customer Service"While customer service phones have gone dead on some online auction sites. The toll free number at OnlineAuction.com is "LIVE".