SAN FRANCISCO, CA, January 20, 2011 (Press-News.org) Cyara Solutions announced today that the Cyara Solution Suite, an end-to-end automated simulation, testing and monitoring software solution for Interactive Voice Response (IVR) systems and contact centers, has received a 2010 Product of the Year Award from Technology Marketing Corporation's (TMC ) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.
The Cyara Solution Suite tests IVRs and Contact Centers through initial deployment, subsequent modifications, fine-tuning and ongoing operations in production to ensure exemplary system operation and customer experience.
"Cyara's comprehensive suite of simulation, testing and monitoring solutions helps enterprises redefine their customer service through a better contact center experience, proving our commitment to customer service excellence," says Alok Kulkarni, CEO, Cyara Solutions. This award validates our continuous efforts to address Fortune 500 companies' customer experience improvements."
"Cyara Solutions was granted a 2010 Product of the Year Award for its achievement in advancing contact center technologies. The Cyara Solution Suite has demonstrated excellence as well as provided ROI for the companies that use it," said Rich Tehrani, CEO, TMC. "Customer Interaction Solutions magazine has been honoring innovative companies for 13 years and Cyara Solutions has earned its place with this distinguished honor."
The 13th Annual Product of the Year Award winners are featured in the January 2011 issue of Customer Interaction Solutions magazine, http://www.cismag.com. For more information about the Customer Interaction Solutions' 2010 Product of the Year Awards or any of the TMC media properties, please visit http://www.tmcnet.com.
About Cyara Solutions
Cyara Solutions is helping Fortune 500 companies around the world redefine their customer service through a better contact center experience. Cyara is a pioneer of next-generation premise and SaaS solutions for simulating, testing and monitoring IVRs, Voice Biometrics, Outbound Dialers, Voice Callback and Contact Centers. Cyara performs automated load and functional testing and production monitoring of contact center infrastructure and application components, testing companies' end-to-end contact center customer and agent experience in a repeatable, automated manner. Cyara ensures exemplary system operation using live calls without requiring customers or agents.
For more information please visit http://www.cyarasolutions.com or connect with Cyara on Linkedin and Twitter.
2011 Cyara Solutions. All rights reserved. The Cyara Solutions logo and the names and marks associated with Cyara Solutions products are trademarks and/or service marks of Cyara Solutions and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners.
Cyara Solutions Receives Product of the Year Award from Customer Interaction Solutions Magazine
Cyara Solution Suite Honored for Exceptional Innovation, Proving Ongoing Commitment to Enhancing Customer Experience Through Life Cycle Testing of Interactive Voice Response (IVR) Systems and Contact Centers for System Operation and User Experience
2011-01-20
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[Press-News.org] Cyara Solutions Receives Product of the Year Award from Customer Interaction Solutions MagazineCyara Solution Suite Honored for Exceptional Innovation, Proving Ongoing Commitment to Enhancing Customer Experience Through Life Cycle Testing of Interactive Voice Response (IVR) Systems and Contact Centers for System Operation and User Experience