TAMPA, FL, February 21, 2011 (Press-News.org) VITAL Network Services, Inc. (VITAL) and VoiceRite, Inc. today announced a partnership whereby the companies will deliver a single, integrated Unified Communications (UC) Management Solution for customer service organizations using Cisco Unified Contact Center technologies, including Cisco Unified Contact Center Enterprise (UCCE), Cisco Customer Voice Portal (CVP) and Cisco Intelligent Contact Management (ICM). This new partnership gives organizations with difficult or complex contact center environments a comprehensive solution for ongoing operation backed by certified experts in unified communications, contact centers and the underlying foundation network.
Under this partnership, VoiceRite will operate as an extension of VITAL's network operations and technical support team to deliver Tier 2 and 3 engineering support for issues related to Cisco UCCE, CVP and ICM. In additional to using integrated processes between the two companies, VoiceRite will utilize VITAL's trouble ticketing system and network management platforms to eliminate redundancies and ensure a seamless customer experience.
"Partnering with VoiceRite to expand our Unified Communications Management offering made perfect sense," commented John Koehler, president and CEO of VITAL. "Not only is VoiceRite's Cisco Contact Center expertise a natural complement to our UC Management solution, but their business model allows us to continue offering best-of-breed solutions to our reseller, integrator and service provider partners without competing with them."
As a result of this partnership, VITAL is introducing two new modules to its UC Management service: Remote Contact Center Management and Support, and Remote Contact Center Change Support. These optional modules may be added to VITAL's standard UC Management service to create a single, end-to-end solution that delivers 24/7 operational support for the entire Cisco UC and contact center environment as well as a number of popular applications that run on it.
"The cost of downtime to a Contact Center can be very expensive," said Marc Thomas, president of VoiceRite. "VITAL's visibility into device, system and application operation and performance, as well as circuit issues, will allow us to troubleshoot and diagnose issues affecting the contact center more rapidly - resulting in improved availability and faster ROI for customers."
Pricing and Availability
The new Contact Center service modules are available immediately and are being marketed actively to resellers, systems integrators and service providers designing, selling and installing Cisco UCCE, CVP and ICM solutions. Pricing varies based upon the configuration complexity and applications being supported.
About VoiceRite
VoiceRite delivers a portfolio of professional services and products for Unified Contact Centers, IT, and telecommunications. VoiceRite enables easy and effective management of availability, performance, service levels and support processes for complex contact centers. The company's Remote Management Service delivers the high-quality unified contact center monitoring, maintenance and support that organizations rely upon to ensure the availability of their vital customer contact centers. For more information, go to http://www.voicerite.com.
About VITAL Network Services
VITAL Network Services (http://www.vital-ns.com), a service-only, multivendor support provider headquartered in Tampa, Florida, delivers industry-leading network support services to integrators, value-added resellers, distributors, and carriers. The company's comprehensive portfolio of LAN/WAN, unified communications, wireless, server, and managed broadband-based VPN solutions address all facets of the network lifecycle including network design and planning, integration, maintenance, and proactive monitoring/management.
Cisco is a registered trademark of Cisco Systems, Inc.
VITAL Network Services and VoiceRite Join Forces to Deliver an End-to-End Management Solution for Customer Service Organizations Utilizing Cisco Unified Contact Center Technologies
New partnership gives organizations with difficult or complex contact center environments a comprehensive solution for ongoing operation backed by certified experts in Cisco UC, contact centers, and the underlying foundation network.
2011-02-21
ELSE PRESS RELEASES FROM THIS DATE:
Bargain Gym and Weight Loss Club Memberships with Codes Site DiscountVouchers.co.uk
2011-02-21
People from the UK who are looking to shift some weight or get themselves fit in time for a summer 2011 holiday can log on to voucher codes website DiscountVouchers.co.uk and save right now. The dedicated retail deals site is offering people the chance to get membership bargains at gym chain LA Fitness and WeightWatchers.
At present the DiscountVouchers.co.uk site is offering people the chance to get a bargain deal on attending classes at leading gym LA Fitness. New LA Fitness offers available to consumers feature a deal for paying no joining fee, no contract - just ...
Car Hire Comparator Reports Increase in Half Term Long Haul Holidays as Brits Shun Recession
2011-02-21
Carrentals.co.uk, the leading car hire comparator, has found that British holidaymakers are jetting off to long-haul destinations despite Government cutbacks and Air Passenger Duty increases. The 8% rise was from half term February bookings, showing that people are trying to get away this winter.
The results are a direct comparison between 2010 and 2011 February half term bookings, which shows the sheer demand of holidays in far away locations. The most popular locations this year were Cape Town, Jamaica, Auckland, Sydney and Los Angeles.
Managing Director and spokesperson ...
Long Island Pool Company, Blue Ribbon Pools, Puts a Splash into your Summer
2011-02-21
American's number one complaint: working too much. American's number one flaw: lack of exercise. Most of us want to relax at home and want to make our homes more relaxing, but we tend to push off home improvement projects. Lack of skill is the number one reason why most of us become frustrated and abandon home renovation and improvement tasks. Stop working around your home and save time and money by hiring professionals. The job will be done faster, headache free.
Most backyards are similar to our neighbors, boring without much entertainment or reason to use the space ...
Northern Virginia Facelift Surgeon Warns About "Awake" Surgery
2011-02-21
Dr. Houtan Chaboki (http://www.potomacplasticsurgery.com), a face lift surgeon near Maryland, expresses concern regarding the use of local anesthesia rather than general IV sedation during complex procedures. On the heels of recent reporting on the subject in the magazine SELF and other media outlets, Dr. Chaboki warns that "anesthesia awareness," or being conscious during surgery, can be extremely dangerous and risky.
"Performing a complex procedure using only local anesthesia can pose many additional risks," says Dr. Chaboki, a Washington, DC rhinoplasty specialist. ...
Intertops Poker Honors Doyles Room Loyalty Rewards
2011-02-21
As a member of the Cake Network, Intertops Poker will honor all existing loyalty rewards for players who played at Doyles Room when they decided to leave the Cake Network. All players who want to keep the benefits of playing on the network with the best industry-wide rewards program should contact Intertops to claim their rewards.
Intertops will be matching players' previous Gold Chips, Gold Cards and Gold Stacks rewards, and new players are eligible for a 110% Sign Up Bonus up to $600 with bonus code '600extra'.
To get the rewards, moved players should email: poker@intertops.com ...
YourGardenShow.com Announced as Finalist for the SXSW Interactive Awards
2011-02-21
The 14th Annual South by Southwest (SXSW) Interactive Awards has named YourGardenShow.com a finalist in the 2011 Community Award category. SXSW has singled out the gardening site as one of five "social networks and wikis that have quickly developed an extraordinarily active multi-user community and an exceptional following of users."
The winner will be revealed at the Interactive Awards ceremony on Tuesday evening, March 15, in Austin, Texas. YourGardenShow.com joins finalists Groupon, The Johnny Cash Project and PBS.
The world's first social media platform dedicated ...
Superior Lamp, Inc.: A Discussion on the Cost of Freedom
2011-02-21
America certainly has its fair share of problems. The economy has been slow to improve and many people are still finding it difficult to find a job. A lot of our brothers and sisters are having a hard time preparing for what is up ahead. The housing market is going to take time to recover. Our military is coping with wars and conflicts around the world and our troops are being expended at a horrific rate. We have our hands and minds full at this juncture.
Superior Lamp, Inc. understands the hardships that Americans are facing and have taken steps necessary to ensure ...
Sofa Retailer Introduces Exclusive Range of Designer Sofas for 2011
2011-02-21
UK sofa and furniture retailers DesignerSofas.org.uk is proud to introduce their latest range of exclusive sofas for 2011. They have just added 20 unique styles that will not be found elsewhere on the internet, launched in 2011 the designer sofas store is located in Fife and is operated by a father and son team.
Launched to cover the growing demand for online furniture shopping designersofas.org.uk features several unique styles and they have a wide variety of colours available too. Their latest additions include this lovely set of brown leather sofas, which are amongst ...
Los Angeles Family Law and Divorce Attorney, Anne Saxton, Launches New Website
2011-02-21
Los Angeles divorce attorney, Anne Saxton, Esq., has recently launched a new website to better serve both new and existing clients. The new website contains detailed information explaining the basics of family law in California, as well as a Resources page that provides helpful links to courts, child support calculators, and free judicial council forms specifically for the state of California.
About Anne Dowden Saxton
Anne Saxton received her undergraduate degree from the prestigious University of Southern California, majoring in Political Science. Even as an undergraduate, ...
Los Angeles Dentist, Dr. Elyson, has $49 New Patient Special
2011-02-21
East Los Angeles dentist, Michel H. Elyson, D.D.S, is providing a way for new patients to receive an examination, x-ray, and dental cleaning for only $49. Many people have made resolutions to improve the quality of their teeth in 2011 and now have the chance to make healthy teeth a reality.
Keeping teeth healthy involves excellent personal hygiene combined with regular dental checkups. Teeth can appear healthy, but a thorough dental examination and x-ray can discover cavity growth and deterioration that is harmful, but treatable in the early stages. A routine dental ...
LAST 30 PRESS RELEASES:
UT Health San Antonio ranks at the top 5% globally among universities for clinical medicine research
Fayetteville police positive about partnership with social workers
Optical biosensor rapidly detects monkeypox virus
New drug targets for Alzheimer’s identified from cerebrospinal fluid
Neuro-oncology experts reveal how to use AI to improve brain cancer diagnosis, monitoring, treatment
Argonne to explore novel ways to fight cancer and transform vaccine discovery with over $21 million from ARPA-H
Firefighters exposed to chemicals linked with breast cancer
Addressing the rural mental health crisis via telehealth
Standardized autism screening during pediatric well visits identified more, younger children with high likelihood for autism diagnosis
Researchers shed light on skin tone bias in breast cancer imaging
Study finds humidity diminishes daytime cooling gains in urban green spaces
Tennessee RiverLine secures $500,000 Appalachian Regional Commission Grant for river experience planning and design standards
AI tool ‘sees’ cancer gene signatures in biopsy images
Answer ALS releases world's largest ALS patient-based iPSC and bio data repository
2024 Joseph A. Johnson Award Goes to Johns Hopkins University Assistant Professor Danielle Speller
Slow editing of protein blueprints leads to cell death
Industrial air pollution triggers ice formation in clouds, reducing cloud cover and boosting snowfall
Emerging alternatives to reduce animal testing show promise
Presenting Evo – a model for decoding and designing genetic sequences
Global plastic waste set to double by 2050, but new study offers blueprint for significant reductions
Industrial snow: Factories trigger local snowfall by freezing clouds
Backyard birds learn from their new neighbors when moving house
New study in Science finds that just four global policies could eliminate more than 90% of plastic waste and 30% of linked carbon emissions by 2050
Breakthrough in capturing 'hot' CO2 from industrial exhaust
New discovery enables gene therapy for muscular dystrophies, other disorders
Anti-anxiety and hallucination-like effects of psychedelics mediated by distinct neural circuits
How do microbiomes influence the study of life?
Plant roots change their growth pattern during ‘puberty’
Study outlines key role of national and EU policy to control emissions from German hydrogen economy
Beloved Disney classics convey an idealized image of fatherhood
[Press-News.org] VITAL Network Services and VoiceRite Join Forces to Deliver an End-to-End Management Solution for Customer Service Organizations Utilizing Cisco Unified Contact Center TechnologiesNew partnership gives organizations with difficult or complex contact center environments a comprehensive solution for ongoing operation backed by certified experts in Cisco UC, contact centers, and the underlying foundation network.