BROOKLYN, NY, March 09, 2011 (Press-News.org) Deal of the day site Daily Steals is restructuring its customer service department to be able to respond to support queries within 24 hours and, in many cases, immediately. The company just added a live chat feature to http://www.DailySteals.com and plans to implement phone support in the near future.
"Daily Steals is setting a new standard of customer support in the deal a day industry. Whether shoppers are spending $2 or $200, they deserve to have their issues and questions resolved quickly and to their satisfaction. With a new live chat feature, rapid email responses and upcoming phone support, Daily Steals is committed to providing a pleasant shopping experience for every customer," said Matt Wiener, CEO of Daily Steals.
Daily Steals' new live chat customer support is available Monday through Thursday from 9 a.m. to 6 p.m.-5PM and Fridays from 9 a.m. to 2 p.m. EST. The Daily Steals live chat system will address customers' questions about payment, shipping and returns, in addition to helping shoppers learn more about the site's daily deals before they expire. And maybe have a couple of laughs in the process.
"We want our customers to be able to ask us anything, following in the tradition of great sites like Zappos and Diapers.com. Do these sunglasses come with x-ray functionality? Can this Palm Pixi double as a taser? How should I style my hair to complement this Kenneth Cole chronograph? Our daily deals last for 24 hours, so we want to address shoppers' questions before that window closes — even if those questions are flat-out ridiculous," Wiener said.
In addition to the new live chat support, Daily Steals responds to questions submitted to the contact form on http://www.DailySteals.com and sales[at]dailysteals.com within 24 hours, if not sooner. The deal a day site also recently expanded its FAQ page to include more detailed information about products and purchases.
"Daily Steals has a reputation for providing an engaging, interactive experience on our deal a day website, as well as on social networks including Facebook and Youtube. We offer weekly raffles, frequent caption contests and newsletters showcasing our daily deals, and now we're matching these efforts with an energetic customer support team," Wiener said.
Daily Steals offers a bargain every day at midnight at http://www.DailySteals.com, in addition to four additional daily deals at Mobile.DailySteals.com, Home.DailySteals.com, Luxury.DailySteals.com and Toys.DailySteals.com, with bargains ranging from 50% to 90% off. The deal a day site also features a weekly raffle for its email subscribers with high-end prizes including e-readers, stereos and iPods.
To find out more about Daily Steals or shop daily deals online, visit http://www.DailySteals.com or call 1-888-50-DAILY. Daily Steals is also available on Facebook and Youtube at http://www.facebook.com/DailySteals and http://www.youtube.com/DailySteals.
Daily Steals provides one deal a day on top items like electronics, jewelry, household products and toys. We strive to provide our customers with positive shopping experiences. To contact Daily Steals, please send a message to sales (at) dailysteals.com. You can also learn more about our company and how to shop for daily deals online through our company blog at http://www.dailystealsblog.com.
Daily Steals Launches Live Chat Support to Provide Immediate Daily Deals Customer Service
DailySteals.com is beefing up its customer support to better serve its deal a day shoppers. The deal of the day site implemented live chat and rapid email responses, with phone support soon to follow.
2011-03-09
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[Press-News.org] Daily Steals Launches Live Chat Support to Provide Immediate Daily Deals Customer ServiceDailySteals.com is beefing up its customer support to better serve its deal a day shoppers. The deal of the day site implemented live chat and rapid email responses, with phone support soon to follow.