LONDON, ENGLAND, April 30, 2011 (Press-News.org) In her latest Channel 4 series, retail expert Mary Portas used the mystery shopping technique to highlight the key areas in which leading businesses across a variety of sectors regularly fall down on customer service. Witnessed by almost three million viewers, the fiery redhead stomped purposefully around fashion outlets, estate agents' showrooms and mobile phone stores, uncovering common flaws in the British high street shopping experience.
Donning a variety of disguises, to avoid being treated like royalty the instant that staff recognise her from previous campaigns, Ms Portas was subject to customer service that varied from mediocre to downright unacceptable. But the 'secret shopper' concept that gave her latest TV outing its name is nothing new. Retail chains have been sending paid 'customers' into their stores for decades. Briefed to make specific demands of staff to examine how well genuine shop visitors are being served, mystery shoppers have proved a valuable part of many businesses' data collection strategy.
For the article in full please visit our event website, details below:
The Customer Insight and Analytics Exchange will be hosted from 13th - 14th July 2011 in London, UK. For more details, please visit the website: http://www.customerinsightexchange.com, call freephone: 0800 652 2363 or email: enquire@iqpc.co.uk.
IQPC now has offices in major cities across six continents including: Berlin, Dubai, London, New York, Sao Paulo, Singapore, Stockholm, Sydney and Toronto. IQPC leverages a global research base of best practices to produce an unrivaled portfolio of problem-solving conferences.
Each year IQPC offers approximately 2,000 worldwide conferences, seminars, and related learning programs on Pharma, Six Sigma, Finance, Oil and Gas, HR, etc.
Mystery shopping: The Key To Meaningful Customer Insight?
In her latest Channel 4 series, retail expert Mary Portas used the mystery shopping technique to highlight the key areas in which leading businesses across a variety of sectors regularly fall down on customer service.
2011-04-30
ELSE PRESS RELEASES FROM THIS DATE:
Jason M. Sweny, Houston Attorney, Specializes in Business and Corporate Law Providing High Quality Legal Services for Houston Area
2011-04-30
Conducting business in today's environment is complicated and involves legalities of which business owners may not be aware. The Houston Attorney, Jason M. Sweny, has extensive experience as a business attorney and provides legal services specifically tailored to the needs of businesses.
Sweny specializes in business law and works with new and established businesses to provide protection of intellectual property, litigation and transactional assistance. As a Business Attorney, he knows the law and how it applies to individual situations. He takes time to learn the specifics ...
Fashion Press Prepare Britain to Celebrate in Style with Key Peacocks Items
2011-04-30
On the eve of the Royal Wedding, UK high street retailer Peacocks have more than just the nuptials to celebrate - with their items being featured in a Kate Middleton sales story on The Sun online, a Royal inspired ring appearing in The Lady and fashion hits across core weekly and regional titles.
The highest circulating online daily newspaper The Sun Online gave readers tips on how to get the Kate Middleton look and included a fashion news story on the sales of Kate inspired pieces, saying: 'High Street retailers Peacocks have noticed sales of Sloaney styles such as ...
wi-tribe is the Golden Sponsor of Amman Academy's Little League Basketball Tournament
2011-04-30
wi-tribe is the golden sponsor for the second year in a row for Amman Academy's Little League Basketball Tournament. The tournament emphasizes wi-Tribe's attention to sports, the Jordanian youth, and the community as a whole.
The tournament included 300 players between the ages of 5 - 15 and comprised of several teams carrying their sponsors' names. The players' various ages exuded excitement and healthy competition.
wi-tribe's sponsorship for this tournament was established because of its firm belief of youth skill development and refining their current talents. ...
42 market research Launches Online Interviews in South Korea
2011-04-30
The leading healthcare online market research agency 42 market research today announced its successful expansion in South Korea by completing market studies with local physicians and other healthcare specialists. South Korea marks the launch of the third major Asian market, alongside of India and Japan. The importance of expanding into the dynamic economies of Asia is aligned with the company's vision of gaining competitive coverage as a part of the globalised strategy towards growth.
As one of the G-20 major economies and a high-income developed country, South Korea ...
Custom-Writing.Org - More Staff: More In-Depth Services
2011-04-30
The increasing number of customers for the Custom-Writing.org project requires the project to increase the number of staffers, working for the project. The technical advancements, which the project implements also allow better flexibility with handling the increased number of clients. Both these factors combined, allow for superior quality and outstanding customer support performance.
"There is a lot of work, which our staffers do manually. You have to understand that, there aren't any machines, or software solutions, which can actually check the papers for quality, ...
Gamers Worldwide Use Newly Released Bandicam to Record GamePlay, Post to YouTube
2011-04-30
Bandicam, fully featured and functional video capture software, is taking the gaming world by storm. Bandisoft released Bandicam globally earlier this year. In less than three months, it has become very popular among online gamers. Bandicam, because of its high quality recording and low computer lag, is the perfect program for capturing and sharing online game video captures.
Bandicam is a powerful, lightweight program used to record anything on the computer desktop screen. Originally released two years ago; it has become very popular, like Fraps, HyperCam and Camtasia, ...
All Leisure Group Benefit From Dual Currency Reporting
2011-04-30
Sapphire is pleased to announce it has been chosen to implement Infor FMS SunSystems for fifteen users, along with the Compleat procurement solution for fifty users, at All Leisure Group, a group of global tour operators.
The organization had grown and All Leisure required a more robust system than the entry level financial accounting solution in place. Due to the more complex requirements, including multi-currency, revenue/cost recognition, consolidation and reporting, All Leisure "Moved up a tier in terms of solutions reviewed" explained Mark Jeffries, Head ...
Bitrix Intranet 10.0 Release Unveils New Formula of Business Energy: E=Collaboration*Communication*Mobility
2011-04-30
Bitrix, Inc.(http://www.bitrixsoft.com), a technology trendsetter in business communications solutions announces the release of Bitrix Intranet 10.0, a genuine turning-point in the product's history. The product's new overarching concept is to unite the energies of each employee to boost efficiency at all levels. With Version 10.0, the product reinvents itself with advanced task and time management, a CRM system, Live Feed ticker, microblogs, integration with Microsoft, Google and Apple products, Mobile apps and multi department intranet support.
New technologies and ...
Researchwritingcenter.Com Is Wrapping Up With The Photo Contest
2011-04-30
The ResearchWritingCenter.com is closing its second contest this week. After April 29th the votes for the contest participants will no longer be accepted. The turnaround for the contest exceeded the expectations from the project management and the submissions already received hundreds of votes.
"It is actually kind of sad: the contest was so much fun for us and the community. We received tons of great submissions, some of them were totally off topic, but that didn't make them less interesting. So our staffers really liked to administer the contest - look through ...
LateRooms.com - See the Brand New Heavies Perform in Madrid
2011-04-30
Madrid venue La Riviera will welcome the Brand New Heavies and N'Dea Davenport for a live performance next month.
The show on Wednesday May 25th will give fans of the acid jazz group a chance to hear new material and songs from their extensive back catalogue, which began in 1990 with the release of their self-titled debut album.
With a new album reportedly in the works, the Brand New Heavies remain a highly influential group and their live appearances attract a crowd of devoted followers.
Vocalist Davenport left the band in 1995, but returned to the fold ten years ...
LAST 30 PRESS RELEASES:
Development of a global innovative drug in eye drop form for treating dry age-related macular degeneration
Scientists unlock secrets behind flowering of the king of fruits
Texas A&M researchers illuminate the mysteries of icy ocean worlds
Prosthetic material could help reduce infections from intravenous catheters
Can the heart heal itself? New study says it can
Microscopic discovery in cancer cells could have a big impact
Rice researchers take ‘significant leap forward’ with quantum simulation of molecular electron transfer
Breakthrough new material brings affordable, sustainable future within grasp
How everyday activities inside your home can generate energy
Inequality weakens local governance and public satisfaction, study finds
Uncovering key molecular factors behind malaria’s deadliest strain
UC Davis researchers help decode the cause of aggressive breast cancer in women of color
Researchers discovered replication hubs for human norovirus
SNU researchers develop the world’s most sensitive flexible strain sensor
Tiny, wireless antennas use light to monitor cellular communication
Neutrality has played a pivotal, but under-examined, role in international relations, new research shows
Study reveals right whales live 130 years — or more
Researchers reveal how human eyelashes promote water drainage
Pollinators most vulnerable to rising global temperatures are flies, study shows
DFG to fund eight new research units
Modern AI systems have achieved Turing's vision, but not exactly how he hoped
Quantum walk computing unlocks new potential in quantum science and technology
Construction materials and household items are a part of a long-term carbon sink called the “technosphere”
First demonstration of quantum teleportation over busy Internet cables
Disparities and gaps in breast cancer screening for women ages 40 to 49
US tobacco 21 policies and potential mortality reductions by state
AI-driven approach reveals hidden hazards of chemical mixtures in rivers
Older age linked to increased complications after breast reconstruction
ESA and NASA satellites deliver first joint picture of Greenland Ice Sheet melting
Early detection model for pancreatic necrosis improves patient outcomes
[Press-News.org] Mystery shopping: The Key To Meaningful Customer Insight?In her latest Channel 4 series, retail expert Mary Portas used the mystery shopping technique to highlight the key areas in which leading businesses across a variety of sectors regularly fall down on customer service.