Call Center Services a Core Offering of One World Direct, a BBB Accredited Business with A+ Rating

MOBRIDGE, SD, May 19, 2011 (Press-News.org) One World Direct has been an exemplary partner to many businesses that deal directly with consumers. They provide fulfillment and call center services, effectively serving as the primary handler for transactions involving the end consumer. Their ability to execute on their mission is unquestionable, and since their opening day back in 1994, One World Direct has had the opportunity to provide fulfillment as well as call center services to B2C clients the world over. Today, One World Direct is an industry leader in the order fulfillment and call center outsourcing market, handling millions of transactions annually for their clients.

Organizations are increasingly looking for ways to optimize their business process, and one of the approaches they take is to ascertain which processes are core to their business, and which are in supporting roles. The idea is that organizations can focus on their core business processes, and the supporting business processes can be carved out, particularly when there is a clear delineation, and the process in question can be decoupled without permanently disrupting other processes that will remain with the core process group.

Over time, non-core business processes can be separated from the organization's operations, with the ultimate goal of creating a lean organization that can focus on its core competency. In the ideal state, the organization seeks to move away from a structure that is heavily burdened by support groups under its umbrella but does not necessarily contribute to the development of the organization's goods or services. In order to accomplish that, organizations will need to work with proven partners who are equipped to handle their support processes with the requisite quality that customers have come to expect.

One World Direct is an established, proven and award winning outsourcing partner and many organizations across the world have come to rely on One World Direct to run their support processes which include call center services. With operations in Mobridge, South Dakota and Los Angeles, California, One World Direct has been the call center outsourcing partner of choice by organizations of all sizes across not only the United States but also the world. Clients cite One World Direct's call center agents who speak American English as instrumental to their success with consumers. As the voice of their organization, One World Direct's call center agents are at the forefront of an organization's touch point with consumers. The exceptional professionalism of One World Direct's agents has been invaluable in helping organizations maintain their credibility and good will with their existing and prospective consumers.

"Our call center agents approach each conversation with a consumer as if that consumer were our own customer. We don't see ourselves as independent from the organizations that outsource their call center operations to us. We view ourselves as an extension of our client, and in that regard, we absolutely care about each voice encounter we have with a consumer," explains Heather Bohr of One World Direct.

Founded in 1994, One World Direct has grown to become an industry leader offering direct-to-consumer e-commerce services to B2C clients on a global scale. With its headquarters in Mobridge, S.D., and a satellite operation in Los Angeles, One World Direct has demonstrated sound business strategy while providing its clients with an efficient way to deliver a consistent brand image to a variety of end consumers.

Website: http://www.owd.com/