Scottsdale Healthcare Shea Medical Center Recognized as an Emergency Center of Excellence

BETHLEHEM, PA, June 05, 2011

Scottsdale Healthcare Shea Medical Center in Scottsdale, AZ, is the first hospital in Arizona verified as an Emergency Center of Excellence by Emergency Excellence, an organization specializing in emergency department benchmarking. Emergency Excellence developed the award in response the 2006 Institute of Medicine's call for emergency department improvement and to motivate emergency care providers to achieve a higher standard of quality.

Eligibility for the Emergency Center of Excellence is based on the results of over 100 key performance indicators linked to seven Pillars of Excellence (Safety, Satisfaction, Space, Staff, Support, Systems, and Solvency). Emergency Excellence collects benchmark data and surveys physicians, nurses, hospital staff, medical staff, and administrators. The Emergency Center of Excellence award is verified after an on-site assessment.

"Scottsdale Healthcare Shea Medical Center emergency department offers a truly outstanding experience for their patients." said Dr. Mark Reiter, CEO of Emergency Excellence. "Scottsdale Healthcare Shea Medical Center has a well-trained, stable group of physicians, nurses, and staff. Staff satisfaction is extremely high. Teamwork is excellent and clinical care is superb."

"I am very proud of our emergency department," remarked Nancy Hicks-Arsenault, RN BSN MBA, director of Emergency Services at Scottsdale Healthcare. "Our success is very dependent on the extremely talented, caring individuals that care for our patients, as well as the dedicated staff and administration who support our ED team. We appreciate the community's support in trusting us with your care."

About Scottsdale Healthcare Shea Medical Center:
Scottsdale Healthcare Shea Medical Center is a 433-bed not-for-profit hospital located in Scottsdale at the intersection of the Loop 101 freeway and Shea Blvd. Known for its comprehensive cancer center, orthopedics, cardiovascular, women's and pediatric services, it is the only hospital in Greater Phoenix area to earn the 2009 Thomson Reuters 100 Top Hospitals: National Benchmarks Award, and boasts the elite Magnet hospital designation, awarded to the top 5% of hospitals nationwide for quality nursing care. For more information, visit http://www.shc.org.

About Emergency Excellence:
Emergency Excellence was founded in 2008 to help hospitals improve performance and recognize excellence in emergency care. Emergency Excellence provides a variety of emergency department performance improvement services including benchmarking, interactive dashboards, patient callbacks, and consulting. Emergency Excellence awards the Emergency Center of Excellence award to top-performing emergency departments. More information about Emergency Excellence can be found at http://www.emergencyexcellence.com.