DALLAS, TX, September 21, 2010 (Press-News.org) TeamSupport.com (http://www.TeamSupport.com) - the trend setting provider of SaaS-based customer service and help desk tools - today announced a successful integration of the company's Support Desk Edition by Global Systems Integration (GSI). The Canton, Georgia-based consultancy is a leading provider of technology services and end-user resources for mission-critical financial applications.
GSI specializes in the implementation, maintenance and upgrading of the complex ERP [enterprise resource planning] environments associated with Oracle's JD Edwards EnterpriseOne and World Software suites. "We operate in a niche area with very unique skill sets and have earned a reputation as the 'go to guys' for that particular software," said vice president David Telford. GSI was in need of a Help Desk solution to centralize and distribute requests to their Support Services team and escalate them in accordance with strict client Service Level Agreements (SLAs). Getting TeamSupport up and running "was easy - just point to their site, customize a few things and we were done; everyone was using it within a week." TeamSupport has "absolutely improved our efficiency ... we have dynamic notification to everyone involved with a given client and any of our people with availability can respond to tasks as they appear."
"TeamSupport provided them with tools to track turnaround time and other key response parameters, empowering GSI to increase workflow efficiency and proactively manage their staffing," said Robert C. Johnson, president of the company's parent, Muroc Systems. "We're happy to welcome GSI to our family of satisfied users."
Used by customer support and corporate help desks worldwide, TeamSupport is easily configured and customized; the application is offered in several reasonably priced, upgradeable versions. TeamSupport is scalable from a simple help-desk application to a 100+ seat enterprise-wide customer support and product defect tracking system.
About TeamSupport
TeamSupport.com is a wholly-owned subsidiary of Dallas, TX-based Muroc Systems, Inc. (www.MurocSystems.com), a holding company focused on developing productivity enhancing software products delivered via the Software-as-a-Service (SaaS) model.
TeamSupport.com contact: Press@teamsupport.com / 800-596-2820 ext.806
About Global Systems Integration
GSI (www.gsi-solutions.com) is a technology consulting firm that focuses on complex ERP solutions, including Oracle's JD Edwards EnterpriseOne and World Software suites. With more than 100 years of accumulated expertise, GSI provides a single point-of-ownership for technology decisions associated with the business-critical financial software that runs today's corporations.
TeamSupport.com Streamlines Workflow for Global Systems Integration
TeamSupport.com (http://www.TeamSupport.com) - the trend setting provider of SaaS-based customer service and help desk tools - today announced a successful integration of the company's Support Desk Edition by Global Systems Integration (GSI).
2010-09-21
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[Press-News.org] TeamSupport.com Streamlines Workflow for Global Systems IntegrationTeamSupport.com (http://www.TeamSupport.com) - the trend setting provider of SaaS-based customer service and help desk tools - today announced a successful integration of the company's Support Desk Edition by Global Systems Integration (GSI).