LA JOLLA, CA, January 11, 2012 (Press-News.org) MadCap Software, Inc., the leader in multi-channel content authoring and a showcase company for Microsoft Visual Studio and Microsoft XPS, today announced that it has published a new case study on athenahealth, Inc. Using the MadCap technical communications suite, the company's current technical writing team is able to publish new versions of its print and online documentation each month, even as the number of topics has tripled from 15 to 45.
More than 29,000 medical providers nationwide take advantage of the athenahealth cloud-based, practice management, electronic health record (EHR) and patient communication services. Each month athenahealth delivers new software releases to clients instantly through their network, which require updated documentation for both the company's employees and customers. Today, athenahealth uses three products from the MadCap technical communications to meet its monthly publishing demands:
- MadCap Flare native XML software provides single-sourcing and conditional build tags, enabling athenahealth technical writers to publish four PDF documents, two online Help versions, and a Microsoft Word file for each new monthly software-as-a-service (SaaS) release.
- MadCap Contributor allows 45-plus subject matter experts to contribute and edit topics within an easy-to-use template, eliminating the need to manually cut and paste this information into athenahealth's Flare-based documentation.
- MadCap Feedback Service monitors how athenahealth customers are making use of the documentation and online Help, giving technical writers the insights into how to enhance the user experience.
The full athenahealth case study is available at: http://www.madcapsoftware.com/casestudy/athenahealth.aspx.
"MadCap's software makes it so much easier to provide our customers the information they need in their format of choice, and it has allowed us to complete roughly twice the amount of work with the same number of technical writers," says Peggy Spencer, athenahealth technical writer. ""We have a very strong commitment to customer service, and I feel that MadCap shares a very similar mission."
"As a leading provider of Web-based services for the healthcare industry, athenahealth understands the need for information delivery that is timely, easy to use, accurate and consistent," said Anthony Olivier, MadCap founder and CEO. "We are excited to see athenahealth's success in using our cutting-edge MaCap Flare, Contributor and Feedback Service to support the rapid publishing requirements of its dynamic SaaS solution while delivering best-in-class content and creating a superior customer experience. We look forward to supporting athenahealth's technical writers as they continue to expand the breadth and depth of content available to users."
About athenahealth
athenahealth, Inc. is a leading provider of cloud-based business services for physician practices. athenahealth's service offerings are based on proprietary Web-native practice management and electronic health record (EHR) software, a continuously updated payer knowledge-base, integrated back-office service operations, and automated and live patient communication services. For more information, please visit www.athenahealth.com or call (888) 652-8200.
About MadCap Software
MadCap Software, Inc. is a leading technical communication software firm specializing in integrated applications for end-to-end content development, delivery and management. MadCap's software products provide state-of-the-art content workflow solutions for multi-channel publishing, including the Web, print, desktop and mobile. Through its strategic partner Microsoft Corp. MadCap delivers solutions optimized for Microsoft Windows, Visual Studio, and the .NET environment. Headquartered in La Jolla, CA, MadCap is home to some of the most experienced software architects and product experts in the documentation industry. Learn more about MadCap Software at www.madcapsoftware.com.
MadCap Software, the MadCap Software logo, MadCap Flare, MadCap Contributor, and MadCap Feedback Service are trademarks or registered trademarks of MadCap Software, Inc., in the United States and/or other countries.
athenahealth Uses MadCap Technical Communications Suite to Deliver State-of-the-Art Documentation and Online Help
New case study from MadCap Software examines how athenahealth efficiently delivers monthly updates of print and Web-based documentation for its cloud-based physician business services.
2012-01-11
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[Press-News.org] athenahealth Uses MadCap Technical Communications Suite to Deliver State-of-the-Art Documentation and Online HelpNew case study from MadCap Software examines how athenahealth efficiently delivers monthly updates of print and Web-based documentation for its cloud-based physician business services.