LONDON, ENGLAND, February 08, 2012 (Press-News.org) The award was in recognition of the innovative customer Care programme he set up, designed and implemented to support customers and crew in times of difficulty.
P&O Cruises was also named Favourite Cruise Company for the fifth year running. This award was voted for by readers of the Daily Mail and the Mail on Sunday and was presented at a ceremony at the Grosvenor House Hotel in London.
P&O Cruises managing director, Carol Marlow, said: "We are all so proud of Andrew for being named the 'unsung hero' - our Care programme was implemented to ensure that we provide the best possible service to our customers in the times that they need us most. With more than 30,000* passengers and crew on our ships at any one time, it is inevitable that sometimes things don't go as planned. Whether this is an accident on shore or a family illness at home, the Care team provides the support and assistance needed in these situations.
"We are also delighted to have been chosen as favourite cruise company for the fifth year running - this shows that we are really getting it right and giving our customers exactly what they want."
About P&O Cruises
P&O Cruises can trace its roots back to 1837 when the Peninsular Steam Navigation Company was awarded the lucrative Admiralty contract to carry mail to the Iberian Peninsula and beyond. Not long afterwards the concept of cruising was born and since then has evolved into a popular holiday choice and now P&O Cruises carries more British cruisers than any other cruise line. Today, as trusted cruise experts, P&O Cruises has a fleet of seven cruise liners offering holidays tailored to British tastes combining genuine service, a sense of occasion and attention to detail, ensuring passengers have the holiday of a lifetime, every time. Azura was launched in April 2010 - officially named by Godmother Darcey Bussell CBE. Small ship Adonia was added to the fleet in May 2011, named by Dame Shirley Bassey, DBE, and a new 141,000 ton as yet unnamed ship will be added to the fleet in spring 2015. P&O Cruises offer passengers the most stylish and contemporary holidays afloat including eastern Caribbean cruises, eastern Mediterranean Cruises, & luxury short cruises. P&O Cruises offer direct cruises from Southampton or fly-cruise holidays from many regional airports. Don't miss your chance to book a cruise with P&O Cruises today, with plenty of cruise deals & offers online.
For further press information please contact:
Michele Andjel, michele.andjel@carnivalukgroup.com 023 8065 6653/07730 732 072
Kate Rist, kate.rist@pocruises.com 023 8065 6652/07730 732 065
Jess Reid, jessica.reid@pocruises.com 023 8065 6650 / 07795 052 973
Website: http://www.pocruises.com
Recognition for Carnival UK's Customer Care Programme at Industry Awards
Carnival UK's customer care and communications manager, Andrew Baldwin, was presented with The Penny Akam Unsung Hero in Travel award, at last night's Travel Weekly Globe Awards.
2012-02-08
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[Press-News.org] Recognition for Carnival UK's Customer Care Programme at Industry AwardsCarnival UK's customer care and communications manager, Andrew Baldwin, was presented with The Penny Akam Unsung Hero in Travel award, at last night's Travel Weekly Globe Awards.