Servion Global Solutions Inc. Achieves Cisco Master Unified Communications Specialization in North America

PRINCETON, NJ, August 23, 2012 (Press-News.org) Servion Global Solutions Inc announced today it has achieved the Master Unified Communications Specialization from Cisco . This specialization recognizes Servion as having fulfilled the training requirements and program prerequisites to sell, deploy and support highly sophisticated applications-based Cisco Unified Communications solutions.

"We are extremely excited that we've received this recognition from Cisco," said Shriram Rajamani, President, Servion Global Solutions Inc. "This certification stands testament to Servion's commitment to transforming consumer experience through consultative engagements and deep understanding of the customer and technology. We would like to thank Cisco and our clients for supporting us through this momentous achievement and look to greater success in the future with both."

As a collaboration specialist, Servion leverages Cisco's industry-leading collaboration technology and market leadership to create and deliver world class unified communications and IP Contact Center solutions. Servion is an expert Cisco partner with a unique niche and ability to deliver both complex UC architecture as well as Contact Center applications, driving substantial increase in Cisco sales year on year globally.

"To help turn the promise of unified communications into a strategic advantage, customers are demanding an enhanced set of skills and capabilities from channel partners," said Richard McLeod, director of unified communications for worldwide channels at Cisco. Servion's investment in the Master Unified Communications Specialization ranks them among the industry's elite."

To achieve the Master Unified Communications Specialization, resale channel partners must first attain the Advanced Unified Communications Specialization. Partners must then meet stringent requirements that demonstrate their master-level sales, technical, and services capabilities. Furthermore, master specialized partners must possess a number of Cisco and industry-standard technical certification requirements, provide customer references that document Cisco-prescribed design and deployment capabilities; and show evidence that they have the infrastructure to support a full menu of Lifecycle Services offerings and capabilities.

More information regarding the Master Unified Communications Specialization can be found at: http://www.cisco.com/web/partners/program/specializations/ucom/master/index.html

The Cisco Resale Channel Program provides partners with the training required to build sales, technical and Cisco Lifecycle Services skills, and then validates their skills through a third-party audit. Cisco resale partner certifications--Select, Premier, Silver and Gold--represent an increasing breadth of skills across key technologies and a partner's ability to deliver integrated networking solutions. Cisco resale partner specializations--SMB, Express, Advanced and Master--reflect an increasing depth of sales, technical and service expertise in particular technologies. Cisco master specializations provide Servion access to comprehensive sales, technical, and lifecycle services training and support available from Cisco.

About Servion Global Solutions Inc.
Servion specializes in delivering cutting edge Customer Interaction Management (CIM) solutions and applications for Contact Centers, enhancing customer interactions via the phone, internet, email, chat and social media. With more than 600 customers and over 1000 installations spread across 60+ countries, Servion's products and solutions handle more than 7 billion voice/fax/ACD/Web/e-mail interactions per year.

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