In the Latest Edition of 'Straight Talk,' Coranet Reveals the Five 'Must-Haves' When Choosing a Trusted Support Partner

NEW YORK, NY, May 03, 2013 (Press-News.org) Coranet announces the release of the third issue in its "Straight Talk" series on Strategic Technology Support. Read the FULL PIECE.

In this series, CEO Margaret Marcucci shares different perspectives on network project management and other aspects of technology communications. "This issue is important reading for organizations on all sides of the technology buying equation - suppliers, clients and even those organizations who choose to provide support internally and want to evaluate effectiveness," according to Marcucci.

Coranet has released new research that sheds insight on 'Must-Have' characteristics of competent and trusted technology partners. These findings draw on research by the technology research firm IntelliCom Analytics, which conducted a study on the various decision factors associated with selecting an external support provider in the summer of 2012. In-depth qualitative follow-up interviews and Coranet's own customer feedback supplemented the quantitative findings.

The strongest predictors of a successful external support relationship are as follows:

Must Have #1: Technical Excellence
96% of decision-makers rate this attribute as a 'Must-Have'. These individuals view Technical Excellence as the sum of several contributing competencies, including technological scope, cradle-to-grave capability, and multi-vendor skills.

Must Have #2: Sense of Urgency
With a 92% rating, this attribute is all about the provider acting as if the customer's business is as important as their own.

Must Have #3: Provider Commitment
87% of decision-makers rate this attribute as a 'Must-Have'. The providers held in the highest regard all demonstrate a clear and unwavering commitment to their customer's business success.

Must Have #4: Ease of Doing Business
For the 84% who rated this as a 'Must-Have,' an ability to reach the provider, especially someone in authority, is critical.

Must Have #5: Provider Flexibility
79% of decision-makers rate this attribute as a 'Must-Have'. The hallmark of flexibility is the willingness of the provider to tailor its support to meet the specific needs of the customer.

In conclusion, Marcucci points out that all support providers are not created equal, and careful selection of your provider is likely to pay major dividends. Using these five 'Must Haves' as guidelines can help you choose a provider that is truly a partner in your on-going success.

Readers can also refer to these links for all issues:

http://coranet.com/images/pdf/coranetstraighttalkissue3a0413.pdf
http://coranet.com/images/pdf/coranetstraighttalkceoissue2.pdf
http://coranet.com/images/pdf/coranetstraighttalkceo1a.pdf

Coranet Corp. is a information technology services company and leading provider of network installation services, management and support for voice, data and video. It has delivered more than 4,800 successful engagements for clients nationwide in government, defense, finance, health care and higher education. Founded in 1987 as a woman-owned business, Coranet employs over 150 associates including a wide range of field technicians, engineers, project managers and customer care representatives on a national basis. Coranet is committed to creating and maintaining long-term relationships with its clients and continually works to guarantee that their needs are met and expectations are exceeded. Coranet aims to simplify the use of its clients' current technology and provide a broader set of solutions over time that put Coranet "At the Core of Your Network." As an active WBENC member and holder of a Women-owned Business Enterprise Certification, Coranet's hands-on, accessible management team continually seeks to utilize and advance other minority enterprises as Coranet satisfies the requirements of its clients' businesses. For more information, visit coranet.com.