ATLANTA, GA, November 03, 2010 (Press-News.org) Atlanta carpet and flooring company, Glover's Flooring America, was invited in August to appear on TrustDale, a consumer advocate program hosted by investigative reporter Dale Cardwell. Glover's Flooring America participated in a segment examining a customer complaint regarding a defective laminate floor purchased from large home improvement retailer Home Depot.
The homeowner filing the complaint noticed that the floor was cracking and separating soon after it was purchased from Home Depot. Although customer had a 25 year manufacturer's warranty on her Atlanta flooring product, Home Depot systematically ignored her numerous requests to have her floors repaired or replaced for over eight years, offering her only a can of wood putty so that she could fill the cracks herself.
The problem only got worse. Some of the cracks eventually grew to be over half an inch wide. It was only after the TrustDale team contacted the Home Depot corporate offices that the homeowner received restitution. After ignoring her requests for eight years, Home Depot finally agreed to replace her floor at no charge.
Representing Glover's Flooring America in this investigation was Chuck LaRue, an Atlanta floor expert with over 20 years of experience in the flooring industry. LaRue judged that the problem may have been caused by either a manufacturer's defect or improper installation.
"Regardless of the cause of the problem," explains Judi Provence, Atlanta flooring expert and owner of Glover's Flooring America, "a customer should never have to wait over 8 years for a resolution. This type of neglect would never happen at Glover's Flooring America. We pride ourselves on our excellent customer service."
About Glover's Flooring America:
Glover's Flooring America, located in Historic Chamblee at 3510 Chamblee Dunwoody Road, is a locally owned and operated flooring business that has served the Metro Atlanta area since 1931. Glover's Flooring America is home to a 6000 square foot showroom with thousands of samples of carpet, hardwood flooring, laminate flooring, vinyl flooring, area rugs, ceramic tile and more. Glover's sets itself apart from other flooring companies through personalized customer service, a lifetime installation warranty and competitive prices.
For more information, visit www.gloversfloors.net.
Atlanta Flooring Company Glover's Flooring America Appears on Consumer Advocate Program
Glover's Flooring America, an Atlanta carpet and flooring company, appeared on TrustDale, a consumer advocate program, to assist in the investigation of a customer complaint against Home Depot.
2010-11-03
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[Press-News.org] Atlanta Flooring Company Glover's Flooring America Appears on Consumer Advocate ProgramGlover's Flooring America, an Atlanta carpet and flooring company, appeared on TrustDale, a consumer advocate program, to assist in the investigation of a customer complaint against Home Depot.