STABIO, SWITZERLAND, March 30, 2014 (Press-News.org) The Loway Company, known for the developent of the QueueMetrics call-center suite, released its first call-centre customer satisfaction survey as a free eBook.
According to their corporate philosophy that binds accurate data measurement to relevant business improvements, the Swiss company sent to their customers a survey about the usage of Asterisk and QueueMetrics for their daily needs in call-centers management, analysis and statistics. This was done to assess the perceived needs of existing customers so that future improvements could be prioritized. This is the first professional case study of its kind reported in the contact-center industry for installations based on Asterisk technologies.
Data collection for the survey was done in the period of October and November 2013 and treated as an anonymous online form; not personal information on respondents was collected. Loway did not offer any prize or giveaway to the respondents in order to avoid biasing the sample in their favour and keeping the research as fair as possible.
They had over 150 respondents, ranging from small to very large call-centres. The sample shows that professional users have often started to use GUIs instead of hand-programmed dialplan.
The survey is without any doubt relevant to professionals who creates or manages call-centers with Asterisk . Too often, an Asterisk-based PBX is still perceived as a risky proposition by clients switching from other systems. Definitely Asterisk proved to be a valid platform to build contact centres with, and grants its users an impressive level of customer satisfaction.
The survey 2014 is available for free download at http://queuemetrics.com/callcenter-survey.jsp
Contact - marketing@loway.ch for more about QueueMetrics call center monitor.
About Loway -
Loway develops complete, reliable and customizable call center software solutions for the Asterisk PBX. Our distinguished QueueMetrics set up modern standards in performance measurement and reporting for call centers based on Asterisk technology. WombatDialer is a flexible, easy to use outbound dialing platform and a perfect complement to QueueMetrics. QueueWiz is the first free web app to simulate easily but accurately call center costs and revenues. We put Swiss passion for precision at your service. Measuring your business helps you deliver continuous improvements. Measure. Improve.
Loway Switzerland Announces the Release of the Asterisk Call-center Customer Satisfaction Survey 2014
Loway Switzerland, developer of the widely used QueueMetrics call-center suite for the Asterisk PBX, releases its first online Asterisk and QueueMetrics customer satisfaction report.
2014-03-30
ELSE PRESS RELEASES FROM THIS DATE:
Palestinians Misrepresented In American Media - Terror Expert And Consultant Tony Attanasio Issues Statement
2014-03-30
When one reads articles in the US Media that depict Palestinians living in abject poverty, suffering harassment constantly by the Israelis, the astute reader soon learns that this information is not always accurate. It doesn't really take much research to bring to light the readily available history and current events that give a solid rebuttal to these claims.
"The Obama Administration," Attanasio stated, "recently gave the Palestinian Authority (PA) 450 million dollars. This is in addition to 950 million dollars that has been given outright to the PA over the past ...
Bahia Principe Resorts Have Been Rewarded with the Blue Flag
2014-03-30
Bahia Principe is proud to announce that once again it has been awarded the prestigious Blue Flag. The award is a reflection of Bahia Principe's commitment to environmental protection and sustainability. Each Bahia Principe strives to teach guests and staff members about the importance of conservation. Bahia Principe's recognition by the Foundation of Education Environmental reiterates the high standard of water, beaches, and safety found at a Bahia Principe Resort. The Blue Flag award was given to Bahia Principe Bavaro, Grand Bahia Principe La Romana, Grand Bahia Principe ...
CRM Watchlist 2014 Winners Review: "BPMonline Has Become More of an Impact Player"
2014-03-30
BPMonline, the world's fastest growing vendor of CRM + BPM cloud solutions, for the third year running has been recognized as the one that impacts the CRM market, as it was mentioned in Paul Greenberg's review for CRM Watchlist 2014, published on ZDNet.com.
It has become a good tradition to stay under CRM industry most prominent thought leader's vigilant eye. The 2014 is not an exception as highlighted in Paul Greenberg's recently issued review. Paul describes BPMonline as a company that 'has grown, become more of an impact player, and continues to develop what has become ...
Jaebum Choo of Hanyang Univ. to speak at Bioanalytical Sensors Mtg, May 22-23, 2014, Cambridge, MA.
2014-03-30
Paul W. Bohn, Arthur J Schmitt Professor of Chemical & Biomolecular Engineering, University of Notre Dame, to give a presentation titled "Tight Coupling of Chemical Sensing and Reactivity in Nanofluidic Architectures" at the Inaugural Bioanalytical Sensors Conference, May 22 & 23, 2014 in Cambridge, MA.
Paul Bohn received his Ph.D. in Chemistry from the University of Wisconsin-Madison. He subsequently joined the faculty at the University of Illinois at Urbana-Champaign, where he served in numerous roles, including Head of the Chemistry Department, Director of ...
MagicKitchen.com Expands Local Partner Program to North and South Carolina
2014-03-30
Today, Greg Miller, CEO of MagicKitchen.com announced a new partner in the MagicKitchen.com Local Partner Program for North and South Carolina. "Our new Partner Hearthside Home Care in Greensboro, North Carolina will represent our full line of HomeStyle and Special Diets menu items to the full spectrum of residential and commercial prepared meal customers in both North and South Carolina." said Greg Miller.
MagicKitchen.com customers include Healthcare Organizations and Health Plans, specialized medical facilities such as clinics, dialysis centers, assisted living facilities, ...
Thousand Oaks Surgeon Offers Non-Surgical Facelift With JUVEDERM VOLUMA XC
2014-03-30
Renowned plastic surgeon Dr. Kouros Azar (www.azarplasticsurgery.com) is the leading injector of JUVEDERM VOLUMA XC in Thousand Oaks, where his plastic surgery practice offers the new dermal filler as an anti-aging option that doesn't require surgery.
Dr. Azar was one of only 2 plastic surgeons in Southern California to receive VOLUMA XC before anyone else after it was approved by the FDA in fall 2013, and he is now one of a handful of surgeons in the region who trains other doctors in the use of the product. More patients get VOLUMA XC injections at the plastic surgeon's ...
Risk Management Executive, James Hice, Named Risk Manager and General Counsel at McCusker & Company
2014-03-30
Risk Management executive, and highly-regarded industry insider, James Hice, was today named Risk Manager and General Counsel at McCusker & Company, a leading international provider of warranty protection solutions for the commercial and consumer electronics industry.
"I am pleased to name James Hice our new Risk Manager and General Counsel," said McCusker & Company Chief Executive Officer Will L. McCusker. "His connections, insight, expertise and industry knowledge will be invaluable for our company."
Hice was the Vice President of Operations and Procurement ...
Envision Built Offers Custom Built Transformations of Screened Porches and Patios into Spacious Three Season Sunrooms to Extend Living Spaces in Cary, Durham and the Greater Raleigh NC Area
2014-03-30
Envision Built Home Remodeling is a custom home renovation specialist - transform your screened porch or patio into a three seasons sunroom, extending the living space of your home. Envision Built is an award-winning remodeling designer and builder.
"A fairly easy way to extend the living space in your home is convert your screened porch or patio into a beautiful sunroom," said Bill Ahle, Owner of Envision Built. "Every major renovation begins with a five hour design session working with our interior designer to help you develop a plan, select color schemes and to map ...
SchureMed to Unveil Schure Loc XPS Medical Device at AORN in Chicago
2014-03-30
SchureMed announced today plans to present their newest and most innovative surgical positioning device at the AORN Show at McCormick Place in Chicago IL. The Schure Loc XPS Extremity Positioning System advances surgical patient positioning by combining both absolute rigid fixation of the patient's limb with unlimited range of motion both pre- and intra-operatively during shoulder arthroscopy, rotator cuff and total shoulder replacement procedures.
Unlike other devices that use bulky hydraulic systems and supplementary power units, the Schure Loc XPS employs an ingenious ...
Texas Based Modern Intellects Artist Gift Releases The Trip EP
2014-03-29
The release of Gift's EP "The Trip" has been eagerly awaited by fans since mid-2013, the uniquely creative video countdown gave fans but a glimpse inside the mind of the independent rapper and the creative process of the project, leaving listeners and viewers wanting more.
Gift first began writing at 16 years old after a serious hamstring injury that ended his future in track and field, but ended up being what would pave the way for his future. Fans have the choice of downloading the EP for free or making a donation by visiting www.giftrapsmusic.com or the artist's SoundCloud ...
LAST 30 PRESS RELEASES:
Targeting carbohydrate metabolism in colorectal cancer: Synergy of therapies
Stress makes mice’s memories less specific
Research finds no significant negative impact of repealing a Depression-era law allowing companies to pay workers with disabilities below minimum wage
Resilience index needed to keep us within planet’s ‘safe operating space’
How stress is fundamentally changing our memories
Time in nature benefits children with mental health difficulties: study
In vitro model enables study of age-specific responses to COVID mRNA vaccines
Sitting too long can harm heart health, even for active people
International cancer organizations present collaborative work during oncology event in China
One or many? Exploring the population groups of the largest animal on Earth
ETRI-F&U Credit Information Co., Ltd., opens a new path for AI-based professional consultation
New evidence links gut microbiome to chronic disease outcomes
Family Heart Foundation appoints Dr. Seth Baum as Chairman of the Board of Directors
New route to ‘quantum spin liquid’ materials discovered for first time
Chang’e-6 basalts offer insights on lunar farside volcanism
Chang’e-6 lunar samples reveal 2.83-billion-year-old basalt with depleted mantle source
Zinc deficiency promotes Acinetobacter lung infection: study
How optogenetics can put the brakes on epilepsy seizures
Children exposed to antiseizure meds during pregnancy face neurodevelopmental risks, Drexel study finds
Adding immunotherapy to neoadjuvant chemoradiation may improve outcomes in esophageal cancer
Scientists transform blood into regenerative materials, paving the way for personalized, blood-based, 3D-printed implants
Maarja Öpik to take up the position of New Phytologist Editor-in-Chief from January 2025
Mountain lions coexist with outdoor recreationists by taking the night shift
Students who use dating apps take more risks with their sexual health
Breakthrough idea for CCU technology commercialization from 'carbon cycle of the earth'
Keck Hospital of USC earns an ‘A’ Hospital Safety Grade from The Leapfrog Group
Depression research pioneer Dr. Philip Gold maps disease's full-body impact
Rapid growth of global wildland-urban interface associated with wildfire risk, study shows
Generation of rat offspring from ovarian oocytes by Cross-species transplantation
Duke-NUS scientists develop novel plug-and-play test to evaluate T cell immunotherapy effectiveness
[Press-News.org] Loway Switzerland Announces the Release of the Asterisk Call-center Customer Satisfaction Survey 2014Loway Switzerland, developer of the widely used QueueMetrics call-center suite for the Asterisk PBX, releases its first online Asterisk and QueueMetrics customer satisfaction report.