LONDON, ENGLAND, September 02, 2010 (Press-News.org) Thistle has announced it is the first hotel group to be acknowledged with full Hospitality Assured accreditation throughout its entire portfolio having surpassed the strict assessment criteria within all of its hotels across the UK, a quarter of which achieving the highly-regarded 'world class' status.
Measuring the quality and service of customer facing businesses specifically within the leisure and tourism industry, the Hospitality Assured accreditation is recognition of the group's high standards across its portfolio of excellently-located properties.
Created by the industry's professional body, the Institute of Hospitality, the Hospitality Assured mark of approval takes into account the unique characteristics of the industry. It is measured by independent, experienced quality assessors who critically analysed each of Thistle's individual properties against ten customer-related steps, including: customer research, operational planning, standards of performance, training, development and customer satisfaction improvement.
These ten steps are broken down into 49 criteria that explored how Thistle's customer experience is devised, implemented, delivered and improved upon. In order to achieve accreditation, each of Thistle's hotels had to score at least 60% overall and a minimum of 50% for each step. The group greatly exceeded this standard, with a quarter of its properties marked with the Institute's exceptional 'world class' grading by achieving a score of 70% or higher.
Ann Corrigan, Managing Director of Hospitality Assured, commented: "The Hospitality Assured standard demands high quality standards and strong evidence of customer satisfaction, making it no mean feat for businesses across the industry. Thistle has demonstrated that it's a serious competitor within the hotel sector - setting its sights high, developing its teams accordingly and putting its entire portfolio of hotels completely to the test. The group achieved resounding success and we're delighted to be confidently marking them as a hotel group that offers excellent customer care as standard."
Heiko Figge, Managing Director, Guoman & Thistle Hotels, added: "This is an outstanding achievement for Thistle and we are delighted to become the first hotel group to be wholly awarded the Hospitality Assured accreditation.
"As our dedication to our guests is integral to all we do, this is such valuable industry recognition for the group. The accreditation provides us with a great tool to ensure our guests are in very safe hands when they stay with us; they can rely on our consistently high standards. The Institute's approval in this way guarantees our customer-service and care is exceptional every time, throughout all of our UK hotels."
Thistle is currently well underway with its significant refurbishment project, investing GBP100million to transform its portfolio into modernised, individual properties with a fresh, contemporary look and feel.
About Thistle
Thistle Hotels is part of Guoman Hotel Management (UK) Limited which operates hotels throughout the UK. Thistle has 33 hotels across the country including Exeter hotels, Poole hotels and Inverness hotels. Thistle also offers a number of hotels in superb city centre locations, including eleven in central London such as Westminster Hotels and hotels near Marble Arch. With a selection of restaurants and a choice of excellent health and leisure facilities, Thistle has something to offer everyone.
Thistle Hotels is the first hotel group to achieve Hospitality Assured accreditation, across its entire UK portfolio. Created by the Institute of Hospitality, the Hospitality Assured standard measures the quality within customer facing businesses across the hospitality, tourism and leisure industry.
Website: http://www.thistle.com/
Thistle Named First Hotel Group to Achieve Full Hospitality Assured Accreditation
Thistle has been named as the first hotel group to achieve full Hospitality Assured accreditation, with a quarter of the group's UK hotels achieving 'world class' status.
2010-09-02
ELSE PRESS RELEASES FROM THIS DATE:
RelyLocal of Newport-Mesa and Locale Magazine Co-Sponsor Local Author at Orange County Children's Book Festival
2010-09-02
RelyLocal and Locale Magazine announced today that they are co-sponsoring longtime Costa Mesa resident and local author Derek Sabori at the Orange County Children's Book Festival and donating a portion of RelyLocal's proceeds in October and November to help fund the Festival in 2011.
RelyLocal, which recently launched in the Newport-Mesa area as a grassroots campaign to support local businesses with a unique small business marketing platform, has created a strategic relationship with the expanding Orange County lifestyle magazine Locale to create co-op advertising opportunities, ...
Wine 2.0 Young Collector's Night @ ART SAN DIEGO Saturday Sept 4th 6PM-8PM
2010-09-02
Wine 2.0, the innovator in social networking and events in the wine industry has joined forces with ART SAN DIEGO 2010, to bring world class wineries to complement amazing works of art from around the world.
Wine 2.0 Young Collector's Night @ ART SAN DIEGO 2010 will take place September 4, 2010, from 6PM-8PM at the upscale Hilton San Diego Bay Front Hotel. More than 50 galleries will showcase paintings, sculptures, drawings, prints, photographs, videos, and cutting-edge multimedia artworks. The showcase includes over 2,000 works of art and wines from the following wineries: ...
Walkup Law Office Says the DePuy ASR Hip Implant Cup Failed Long Before Expected and Advertised
2010-09-02
DePuy's ASR acetabular cup spent just over 5 years on the American market. In that time, DePuy sold over 90,000 ASR cups patients through their doctors. After hundreds of reports of failure and loosening of the ASR cup, as well as warnings from leading physicians, and a growing number of lawsuits, DePuy finally decided to recall its defective ASR acetabular cup on August 26, 2010.
On the American market, the history of the DePuy ASR cup goes back to March 2004 when DePuy started a process known as "510(k)" approval. This type of FDA clearance only requires a medical ...
Official Launch of Aggie Energy Embraces College Colors Day with Unique Photo Contest Showcasing the "Power of the Aggie Spirit"
2010-09-02
As part of Texas A&M's participation in national College Colors Day on September 3, 2010, Aggie Energy is calling out to the Aggie faithful to enter an exclusive photo contest that demonstrates the "Power of the Aggie Spirit" in grand fashion. Texas A&M is the nation's seventh-largest university with nearly 49,000 students and boasts one of the nation's most passionate fan bases with 350,000 former students around the world.
From September 3 - 6, former students, fans, and current students are asked to submit a photo via text to AGGIE (24443) or by uploading a photo ...
We're Excited to Announce the Release of Votemesh.com - Rank Everything on the Planet
2010-09-02
Whether it is as simple as the cutest kitten, or as outrageous as the most shocking mental disorder, you can view photos, watch videos, read opinions, help rank and vote on anything and everything submitted to our site. Vote and rank your favorite fast food. You name it, it's there; if it's not, create it. And watch as others around the world rank your challenges.
Remember, the mission of the site is to rank everything on the planet!
What is the best car? What is the best haircut? What is the best pet? We need input from everyone; think about it. "People from all over ...
Meet the Best Personal Injury Lawyer in Los Angeles, CA for All Your Accidental Concerns at Greenberg & Rudman LLP
2010-09-02
Finding a great injury lawyer for whatever your accidental requirements and other related services is now possible with Greenberg & Rudman LLP, which runs the best law firm helping people who are in need of top-notch accident lawyers for their emergency situations and in need of excellent legal representation. If you have been injured anywhere in California or there has been a death in the family due to circumstantial factors, you will no longer have to worry about your legal representation or be concerned if you'll obtain justice. At Greenberg & Rudman, you will discover ...
BookOffers Releases The New Kindle 3 and Kindle DX for Australia
2010-09-01
BookOffers - the biggest and cheapest Australian online book seller that offers the cheapest prices from the world's biggest online booksellers - has announced the release of Amazon's new Australian Kindle Version 3 and Kindle DX last July 2010 which are available online at BookOffers.
The new Kindle 3 was lighter, thinner and with a larger reading screen than the Kindle 2 it replaces, as well as offering WiFi connectivity.
The Australian Kindle 3 was available in the 6 inch size with either WiFi only or WiFi + Free 3G, while the Kindle DX is a larger 9.7 inch model ...
Failsafe Payments Certo Payment Gateway Passes PCI-DSS Level 1 Scan Without any Remarks
2010-09-01
Both Merchants and Merchant Service Providers (MSP's) worldwide can now enjoy a true one stop integration platform and access all integrated Certo Payment Gateway's partners and services and enjoying the comfort of knowing that Failsafe Payments have the highest PCI-DSS level implemented.
"Being nothing but PCI Level 1 compliant is not an option for us" says Patrick Sallnert, acting Chief Operating Officer for Failsafe Payments EU.
Patrick Sallnert adds; "Failsafe Payments wants to give our merchants, and MSP's, the comfort of processing their transactions securely ...
Top Dentists of 7 Day Dental Anaheim Announce New Website for Metropolitan Dental Offices
2010-09-01
Dr. Chuck Le, a prominent Southern California local dentist, announced today the in-depth website for 7 Day Dental Anaheim, offering information and scheduling for their total dental services. At the website, prospective patients will learn the history of this group dental practice, which is open 365 days a year and now includes three locations serving over 50,000 patients. Visitors to the site will discover a blog, sincere testimonials from satisfied customers, the chance to chat with a dental specialist, and a form to submit a request for an appointment. Services explored ...
The Unveiling of the Inaugural Raven Maria Blanco Foundation, Inc. Masquerade Ball Join us in support of a most worthwhile cause amidst mystery and intrigue!
2010-09-01
RMBF plans to announce a number of initiatives, including increasing the awareness of medical emergency preparedness in dental offices across the United States, supply collection, distribution, and assistance of at-risk, orphaned children overseas. The Masquerade Ball is the first step towards celebrating changing lives - one child at a time. Entertainment includes pianist Joshua Guzman and Neo soul singer Javon Maye. DJ Rodney Charles of Arch Entertainment will be spinning sweet sounds accompanied by the lighting effects of Blue Steel Lighting Design. Artist Aunia Kahn ...
LAST 30 PRESS RELEASES:
Time alone heightens ‘threat alert’ in teenagers – even when connecting on social media
Study challenges long-held theories on how migratory birds navigate
Unlocking the secrets of ketosis
AI analysis of PET/CT images can predict side effects of immunotherapy in lung cancer
Making an impact. Research studies a new side of helmet safety: faceguard failures
Specific long term condition combinations have major role in NHS ‘winter pressures’
Men often struggle with transition to fatherhood amid lack of targeted information and support
More green space linked to fewer preventable deaths in most deprived areas of UK
Immunotherapy drug pembrolizumab improves outcomes for patients with soft tissue sarcoma
A formula for life? New model calculates chances of intelligent beings in our Universe and beyond
Could a genetic flaw be the key to stopping people craving sugary treats?
Experts urge complex systems approach to assess A.I. risks
Fossil fuel CO2 emissions increase again in 2024
Winners of Applied Microbiology International Horizon Awards 2024 announced
A toolkit for unraveling the links between intimate partner violence, trauma and substance misuse
Can everyday physical activity improve cognitive health in middle age?
Updated guidance reaffirms CPR with breaths essential for cardiac arrest following drowning
Study reveals medical boards rarely discipline physician misinformation
New treatment helps children with rare spinal condition regain ability to walk
'Grow Your Own' teacher prep pipeline at the University of Louisiana at Lafayette funded by US Department of Education
Lab-grown human immune system uncovers weakened response in cancer patients
More than 5 million Americans would be eligible for psychedelic therapy, study finds
Children’s Hospital of Philadelphia researchers find community health workers play critical role in coordinating asthma care across home, school and community
Comprehensive Genomic Profiling leads to better patient outcomes, new joint study says
Animated movie characters with strabismus are more likely to be villains, study finds
How retailers change ordering strategy when a supplier starts its own direct channel
Young coral use metabolic tricks to resist bleaching
Protecting tax whistleblowers pays off
Bioluminescent proteins made from scratch enable non-invasive, multi-functional biological imaging
New study links air pollution with higher rates of head and neck cancer
[Press-News.org] Thistle Named First Hotel Group to Achieve Full Hospitality Assured AccreditationThistle has been named as the first hotel group to achieve full Hospitality Assured accreditation, with a quarter of the group's UK hotels achieving 'world class' status.