Patient-physician messaging by race, ethnicity, insurance type, and preferred language

JAMA Network Open

2025-10-07

(Press-News.org) About The Study: In this cross-sectional study of primary care patients in a single health system, there were significant disparities in the responsiveness of primary care teams to asynchronous patient-portal messages by race and ethnicity, insurance type, and language. These were partially attributable to slower response times at practices that treat underserved patients.

Corresponding Author: To contact the corresponding author, Lisa S. Rotenstein, MD, MBA, MSc, email lisa.rotenstein@ucsf.edu.

To access the embargoed study: Visit our For The Media website at this link https://media.jamanetwork.com/

(doi:10.1001/jamanetworkopen.2025.34549)

Editor’s Note: Please see the article for additional information, including other authors, author contributions and affiliations, conflict of interest and financial disclosures, and funding and support.

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Patient-physician messaging by race, ethnicity, insurance type, and preferred language

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